Request your assessment

DeskIQ assessment

Your tickets already know what to automate.

Send one export of your ticket history and Rezolve.ai DeskIQ ranks your top automation opportunities. It puts hours against each ticket and projects deflection for your own queue with a clear estimate on ROI.

The report is yours to make informed decision before the next ITSM renewal.

  • Get exported report
  • No demo or sales call needed
  • Full data privacy & protection
Gartner

Highest score of 10 products evaluated in two of three Use Cases — AI for End-User Self-Service and AI for IT Agents — 2026 Gartner® Critical Capabilities for AI Applications in IT Service Management.

Request your Rezolve.ai DeskIQ assessment

Tell us where your tickets live and we will send the export steps for your service desk.

Encrypted upload to an isolated tenant, analysed by Rezolve.ai only and deleted on delivery, with written confirmation. Never used to train models.

By submitting, you agree we may use the details you’ve provided to contact you. See our Privacy Policy.

  1. We email the export steps for your service desk.
  2. You send one standard export through the secure upload.
  3. You get your ranked report.

What comes back · illustrative

Your automation roadmap, ranked

  1. 01
    Password and MFA resetsAutomate now
    18% of volume · 1,240 hours a year
  2. 02
    Software access and licence requestsAutomate now
    11% of volume · 980 hours a year
  3. 03
    Distribution list and group changesAutomate now
    7% of volume · 610 hours a year
  4. 04
    VPN and connectivity issuesAssist first
    9% of volume · 1,110 hours a year
  5. 05
    New starter equipment and setupAssist first
    4% of volume · 720 hours a year

Illustrative output for a 4,000-ticket-a-month IT desk. Bars show hours a year. Yours will be built from your own data.

What is in your report?

  • Your top automation opportunities, ranked, with hours attached to each.
  • A projected deflection number for your own queue, not an industry average.
  • List of opportunities: what the AI agent can automate and what it needs.

If your volume does not justify agentic AI yet, the report will say so. That is worth knowing too.

How it works?

01 · You tell us

Where your tickets live

Pick your service desk on the form and we send the export steps for it. Email and spreadsheets count too.

02 · You send

One standard export

Category, subject, timestamps, assignment group and resolution from three to six months of tickets. Ticket bodies are optional and sharpen the result.

03 · DeskIQ reads

What each ticket really asked for

Tickets are grouped by what they actually asked for, then scored on volume, repeatability and hours consumed.

04 · You keep

A ranked report

Your opportunities in order, with a plain-language page for each. A walkthrough is there if you want one, with no sales call needed.

Results customers report

What automating the right things looks like

~70%

of requests resolved before they ever become tickets

Across Rezolve.ai customers

4 days → 10 min

typical resolution time

MyEyeDr

90% → 10%

after-hours calls to IT

Black Angus Steakhouse

  • Customers include
  • JLL
  • TotalEnergies
  • Bloomberg
  • MyEyeDr
  • Black Angus Steakhouse
  • Gesa Credit Union

Source: Gartner, Critical Capabilities for AI Applications in IT Service Management, Siddharth Shetty, Chris Matchett, Luis Fernandez, 17 August 2026. Scores as of 27 July 2026. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Frequently Asked Questions

A standard export from your service desk: category, subject, timestamps, assignment group and resolution. Three to six months of tickets is enough. Ticket bodies are optional and sharpen the result.

No. Rezolve.ai DeskIQ works from an export, not access, so there is nothing to connect or install in your environment.

Your export is uploaded encrypted to an isolated tenant, analysed by Rezolve.ai only and deleted on delivery, with written confirmation. Customer data is never used to train models, ours or anyone else’s.

No demo or sales call is needed. If you would like to walk through the results with us, we will book thirty minutes.

Yes. Choose “Email and spreadsheets” on the form and we will send export steps that fit how you work today.

Find out what your tickets are telling you

One export is all it takes to start.

Request your assessment