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evolve into a ticketless enterprise

A day without tickets!
Most requests never become one.

With Rezolve.ai, roughly 70% of requests are resolved before they ever become tickets - in chat, email, web or on the phone, and any channel that waits for human-support. See what your service desk will look like if ~70% requests never became tickets.

  • ~70% resolved before a ticket exists
  • Every change approved and audited
  • Initial rollout in 4–6 weeks
Gartner

Highest score of 10 products evaluated in two of three Use Cases — AI for End-User Self-Service and AI for IT Agents — 2026 Gartner® Critical Capabilities for AI Applications in IT Service Management.

See your own Monday without tickets

Thirty minutes with a Rezolve.ai expert, working from how your service desk runs today.

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  1. Pick a time on the next screen.
  2. Thirty minutes on how your service desk runs today.
  3. If your renewal is close, we cover how we handle the overlap with your current term.

The film · one Monday

Five common requests that become tickets

A Day Without Tickets

1 MIN 51 SEC

What makes the day possible?

Resolved where people ask

Requests are handled end to end with multimodal AI - in chat, email, the web or on the phone, before anyone has to file anything.

Every change waits for a yes

Checks run straight away, but anything that changes a device or a system is approval-gated, and every action is written to an auditable record.

One AI layer across 150+ tools

HR, identity, licences and devices connect through 150+ governed integrations, so one request can finish across all of them.

Then rethink the filing cabinet

When most requests never become tickets, a system built to log and route them is hard to justify at a higher price every renewal.

At your next renewal

Two ways to get there

Keep your ITSM

Add the AI layer on top

Run Rezolve.ai on ServiceNow, Jira Service Management or Freshservice, and resolve requests before they ever reach the queue.

Replace it

Move to a new system of record

Rezolve.ai is AI-first ITSM system of record: incident, problem, change, requests, joiner-mover-leaver, assets and CMDB. Rollout is phased, and initial implementation typically runs 4–6 weeks.

If your renewal is close, we will also talk through how we handle the overlap with your current term.

Results customers report

Tickets that never happen

“We have about 30% of our issues now that don’t even get a ticket.”
MyEyeDr

90% → 10%

after-hours calls to IT

Black Angus Steakhouse

~30 sec

to an HR answer, around the clock

TotalEnergies Denmark

~100,000

employees on the Ask Ethics assistant, across 80+ countries

JLL

  • Customers include
  • JLL
  • TotalEnergies
  • Bloomberg
  • MyEyeDr
  • Black Angus Steakhouse
  • Gesa Credit Union

Source: Gartner, Critical Capabilities for AI Applications in IT Service Management, Siddharth Shetty, Chris Matchett, Luis Fernandez, 17 August 2026. Scores as of 27 July 2026. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Frequently Asked Questions

No. Checks run straight away, but anything that changes a device or a system is approval-gated, and every action is logged to an auditable record.

No. Rezolve.ai can run as an AI layer on ServiceNow, Jira Service Management or Freshservice. If you would rather replace it, Rezolve.ai can be your full AI-first system of record.

Across Rezolve.ai customers, roughly 70% of requests are resolved before they ever become tickets.

Rollout is phased. Initial implementation typically runs 4–6 weeks.

150+ tools, connected and governed, across HR, identity, licences, devices and your ITSM.

How many of your tickets never needed to exist?

Thirty minutes is enough to find out.

Book 30 minutes