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Dashboard

Rezolve.ai dashboards provides supervisors and agents with a comprehensive overview of incoming and resolved tickets along with insights that may help them with prioritization and decision making.

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Hardware request tickets dashboard

Report History
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Filters
Subscriptions
Add New

Moreover, these customized dashboards can be easily shared with team members or the entire organization, facilitating collaborative analysis and decision-making.

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Every 10min
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Configure Layout

The dashboards are highly adaptable, allowing users to add and rearrange charts to suit their preferences. 

Add a Chart

It offers bird’s eye view of various metrics, such as the number of tickets reported for each category in the past week, the top-performing agent for the previous month, the current open ticket distribution among agents, and the status distribution of open tickets.

Performance Dashboard
Export tickets' data in XLS
Performance Dashboard
Performance Snapshot
Performance Dashboard
Filter by Date Range
Daily
Weekly
Monthly
New Tickets Assigned
1,187
Tickets Resolved
1001
Average first response time
1 hr and 13 min
Satisfaction rating
81%
Mean time to resolutiom
12hr  and 8 min
Tickets by Channels
Channels
Tickets by Status
Status
Tickets by Agents
Agents
Total Live chat requests
308
Missed Live chats
19
Completed Chats
289
Chats resulted in tickets
109
Tickets deflected
0.58
Tickets Management

Rezolve.ai consistently receives a stellar 5/5 rating from agents leveraging the platform for their daily tasks. The Inbox view seamlessly displays new tickets, enabling a swift overview. This intuitive interface highlights approaching SLAs with blue and red indicators beneath relevant tickets. Supervisors benefit from a comprehensive ticket preview, effortlessly assessing the Queue, Status, and Priority of incoming tickets. Additionally, they can assign tickets directly from the preview itself, streamlining the workflow without the need to open detailed ticket information.

Notifications

The Notifications feature in Rezolve.ai empowers administrators to send targeted push notifications through the bot, reaching employees via MS Teams or web channels.

View Details

Admins have granular control over the recipients, allowing them to specify whether notifications should be received by the entire organization, a designated Active Directory group, or specific individual employees.

Notifications

The Notifications feature in Rezolve.ai empowers administrators to send targeted push notifications through the bot, reaching employees via MS Teams, Slack, or web channels. Admins have granular control over the recipients, allowing them to specify whether notifications should be received by the entire organization, a designated Active Directory group, or specific individual employees.

Virtual Agent Management Dashboard

Virtual agent management dashboard allows you get a bird's eye view of your bot's effectiveness in deflecting tickets by resolving employee queries and concerns.

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Observe the knowledge gaps that your employees have stumbled upon and how you can address them. 

Interactions
1041
Question Answered
255
Size of Knowledge Base
155
System Users
50
User Interaction
Need Training
Average Feedback
Popular Questions
Virtual Agent Management Dashboard

Virtual agent management dashboard allows you get a bird's eye view of your bot's effectiveness in deflecting tickets by resolving employee queries and concerns.  Observe the knowledge gaps that your employees have stumbled upon and how you can address them. 

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Knowledge Sources

Knowledge sources empower administrators to enrich the bot's understanding by incorporating organizational knowledge from documents, articles, web URLs, and SharePoint connections.

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Rezolve.ai bot seamlessly assimilates this knowledge, ensuring that access restrictions are consistently upheld at the conversation level. In cases where an employee lacks authorization to access a specific knowledge document, the bot refrains from presenting that information during interactions.

The Knowledge Admin exercises comprehensive control over access management through content restrictions. This includes determining whether a knowledge granule should be accessible to all employees, restricting access exclusively to agents, or selectively sharing access with specific audiences within the organization.

Content Management
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AUDIENCE
Josh...
10/9/2023, 1.35 PM
adminuser
docx
10/9/2023, 1.35 PM
adminuser
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Manager
Manish
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adminuser
docx
10/9/2023, 1.35 PM
adminuser
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CRO
TestEmp
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adminuser
docx
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Manager
Company Ret
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adminuser
docx
10/9/2023, 1.35 PM
adminuser
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Manager
An ISTM
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Leave Policy
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CTO
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knowledge sources
Knowledge Sources
Knowledge Sources
Knowledge Sources

Knowledge sources empower administrators to enrich the bot's understanding by incorporating organizational knowledge from documents, articles, web URLs, and SharePoint connections. The Knowledge Admin exercises comprehensive control over access management through content restrictions. This includes determining whether a knowledge granule should be accessible to all employees, restricting access exclusively to agents, or selectively sharing access with specific audiences within the organization. Rezolve.ai bot seamlessly assimilates this knowledge, ensuring that access restrictions are consistently upheld at the conversation level. In cases where an employee lacks authorization to access a specific knowledge document, the bot refrains from presenting that information during interactions.

Live Chat

Rezolve.ai empowers employees to tackle less critical issues and incidents effortlessly with its informal live chat feature. This not only accelerates resolution times but also allows organizations to formally document the less critical mundane issues.

View Details
Incoming Chats
James
1
Josh
1
Martin
3
Ashley
4

Agents appreciate the user-friendly interface, which adeptly queues incoming chat requests to ensure swift attention from available agents.

Active Chat
Chat Session

Additionally, the interface facilitates the escalation of chats to supervisors when needed.

Click to Initiate Chat
Live Chat

Rezolve.ai empowers employees to tackle less critical issues and incidents effortlessly with its informal live chat feature. This not only accelerates resolution times but also allows organizations to formally document the less critical mundane issues. Agents appreciate the user-friendly interface, which adeptly queues incoming chat requests to ensure swift attention from available agents. Additionally, the interface facilitates the escalation of chats to supervisors when needed.

Tickets management

Rezolve.ai consistently receives a stellar 5/5 rating from agents leveraging the platform for their daily tasks.

View Details
Inbox

The Inbox view seamlessly displays new tickets, enabling a swift overview. 

Assigned Ticket (30)

Supervisors benefit from a comprehensive ticket preview, effortlessly assessing the Queue, Status, and Priority of incoming tickets.

Additionally, they can assign tickets directly from the preview itself, streamlining the workflow without the need to open detailed ticket information.

ASC-1308
Live chat requested
December 21st 2022, 12:22 PM
High

This intuitive interface highlights approaching SLAs with blue and red indicators beneath relevant tickets.

ASC-1309
Live chat requested
December 21st 2022, 12:22 PM
High
ASC-1310
Live chat requested
December 21st 2022, 12:22 PM
Medium
ASC-1311
Live chat requested
December 21st 2022, 12:22 PM
Medium
ASC-1312
Live chat requested
December 21st 2022, 12:22 PM
Low
ASC-1313
Live chat requested
December 21st 2022, 12:22 PM
Low
ASC-1314
Live chat requested
December 21st 2022, 12:22 PM
High
ASC-1307
Live chat requested
December 21st 2022, 12:22 PM
Low
#ASC-1307
Incident
Attachments
Create/Associate with problem
Update
Assigned
Subject
IT
Description
Attachments
Choose Files
Sudhanshu Joshi
rezolvegv123@outlook.com
Other Details
Status
Assigned
Category
Sub Category
Assigned To
Requested for
Submitted By
Pesco Inc
Submitted On
Dec-19-2022 12:36:50 PM
Last Updated
Feb-07-2023 12:49:23 PM
#ASC-1340
Incident
Attachments
Create/Associate with problem
Update
Assigned
Subject
IT
Description
Attachments
Choose Files
Sudhanshu Joshi
rezolvegv123@outlook.com
Other Details
Status
Assigned
Category
Sub Category
Assigned To
Requested for
Submitted By
Pesco Inc
Submitted On
Dec-19-2022 12:36:50 PM
Last Updated
Feb-07-2023 12:49:23 PM
#ASC-1341
Incident
Attachments
Create/Associate with problem
Update
Assigned
Subject
IT
Description
Attachments
Choose Files
Sudhanshu Joshi
rezolvegv123@outlook.com
Other Details
Status
Assigned
Category
Sub Category
Assigned To
Requested for
Submitted By
Pesco Inc
Submitted On
Dec-19-2022 12:36:50 PM
Last Updated
Feb-07-2023 12:49:23 PM
Dashboard

Rezolve.ai dashboards provides supervisors and agents with a comprehensive overview of incoming and resolved tickets along with insights that may help them with prioritization and decision making. It offers bird’s eye view of various metrics, such as the number of tickets reported for each category in the past week, the top-performing agent for the previous month, the current open ticket distribution among agents, and the status distribution of open tickets. The dashboards are highly adaptable, allowing users to add and rearrange charts to suit their preferences. Moreover, these customized dashboards can be easily shared with team members or the entire organization, facilitating collaborative analysis and decision-making.

Service Catalog

The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface.

View Details
Ticket Service Catalogue
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The robust functionality provides administrators with in-depth configuration options for each service offering.

Start date
End date
Count : 1
Show Recently Viewed
Create Ticket Type
Employee Onboarding
Employee Onboarding
PENDING REVIEW
A
Incident dashboard
Incident dashboard
PENDING REVIEW
A

This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.

Hardware request tickets dashboard
Hardware request tickets dashboard
PENDING REVIEW
A
Implementationticket dashboard
Implementationticket dashboard
PENDING REVIEW
A
Employee Onboarding
Employee Onboarding
PENDING REVIEW
A
Service Catalog

The Service Catalog feature empowers organizations to seamlessly create diverse service tickets, transforming them into service offerings accessible to employees. Through Rezolve.ai, employees can effortlessly discover these services either by interacting with the Rezolve.ai bot or by exploring the catalog within their Rezolve.ai interface. The robust functionality provides administrators with in-depth configuration options for each service offering. This includes the ability to define service levels and performance metrics, outline request and fulfillment processes, and establish dependencies and relationships among various service requests.