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Revenue Range
Select your company's annual revenue range
250M
250M
10B
Total Shared Services Budget
Indicate your annual budget allocated for shared services
1M
$1,000,000
$1M
$25M
Please choose the Type of Service Desk
Choose the service that you want to automate
Level of Automation you want to achieve - and knowing your organization, you think you can achieve
?
Low Level of Automation
  • Geneative AI based enterprise Knowledge management
  • Access over MS Teams
  • Ticket creation/updation via MS Teams
Medium Level of Automation
  • Everything in Low +
  • Automating mundane repetitive day to day tasks
  • Automating some simple workflows
High Level of Automation
  • Everything in Medium +
  • Automating complex workflows
Calculate
Savings in Dollars :
------
ROI in year :
------%
  • Augment employee's capailities 2 to 5% lift in your overall workforce.
  • Dramatically improve employee satisfaction.
  • Improve employee retention and reduce hiring cost /effort.
Potential dollar savings with Rezolve.ai
--------------------
Projected ROI in the first year
--------------------
Augment employee's capailities 2 to 5% lift in your overall workforce.
Dramatically improve employee satisfaction.
Improve employee retention and reduce hiring cost /effort.

ROI Calculator

Total number of FTEs/Contractors that support your Service Desk
5
5
40
Please choose the Type of Service Desk
Choose the service that you want to automate
Level of Automation you want to achieve - and knowing your organization, you think you can achieve
?
Low Level of Automation
  • Generative AI based enterprise Knowledge management
  • Access over MS Teams
  • Ticket creation/updation via MS Teams
Medium Level of Automation
  • Everything in Low +
  • Automating mundane repetitive day to day tasks
  • Automating some simple workflows
High Level of Automation
  • Everything in Medium +
  • Automating complex workflows
Calculate
Calculate
Projected ROI in the first year
------%
Efficiency of your service desk will go up by on an average by 2 to 5% .
You will free up approximately 2 to 5% hours of manual effort every month from your service desk.
Upto 2 to 5% percentage of your L1 issues and will be auto-resolved.
You can expect your phone volume to Service desk to drop by 60% resulting in very low wait time even during peak hours.
24*7 support while staffing for partial coverage.

ROI Calculator

Total Shared Services Budget
Indicate your annual budget allocated for shared services
1M
$1,000,000
$1M
$25M
Please choose the Type of Service Desk
Choose the service that you want to automate
Level of Automation you want to achieve - and knowing your organization, you think you can achieve
?
Low Level of Automation
  • Geneative AI based enterprise Knowledge management
  • Access over MS Teams
  • Ticket creation/updation via MS Teams
Medium Level of Automation
  • Everything in Low +
  • Automating mundane repetitive day to day tasks
  • Automating some simple workflows
High Level of Automation
  • Everything in Medium +
  • Automating complex workflows
Calculate
Savings in Dollars :
------
ROI in year :
------%
  • Augment employee's capailities 2 to 5% lift in your overall workforce.
  • Dramatically improve employee satisfaction.
  • Improve employee retention and reduce hiring cost /effort.
Potential dollar savings with Rezolve.ai
--------------------
Projected ROI in the first year
--------------------
Augment employee's capailities 2 to 5% lift in your overall workforce.
Dramatically improve employee satisfaction.
Improve employee retention and reduce hiring cost /effort.
MTTR Improve by 20%
CSAT Increase by 20%

Rezolve.ai Resource Center

Rezolve.ai CXO's Guide FAQs

1. What Is Generative AI and How Is It a Disruptor in the Business World?

Generative AI is a type of artificial intelligence that can generate unique content such as texts, images and audio by learning patterns from existing data. It uses models like Generative Adversarial Networks (GANs) and Variational Autoencoders (VAEs) to create realistic content. As a massive disruptor, it offers limitless potential for enterprise applications, enabling businesses to automate processes, enhance productivity and achieve accelerated growth.

2. What Is the Difference Between Generative AI and General AI?

Generative AI is a Large Language Model (LLM) that recognizes patterns and generates output based on existing data. General AI, on the other hand, is a highly advanced technology that encompasses a broader knowledge base of the human world and society. Generative AI is seen as a stepping stone toward the development of General AI.

3. How Big Is the Generative AI Market and What Is Its Future Potential?

The Generative AI market currently stands at $40 billion and is expected to reach $1.3 trillion in the next 10 years, reflecting its enormous growth potential.

4. What Are Some Examples of Generative AI Models?

ChatGPT by OpenAI is an example of a 'Generative Pre-trained Transformer' that recognizes patterns and generates text. Rezolve.ai is another example that uses Generative AI to automate tasks and build agile knowledge bases.

5. How Can Generative AI Be Used in Content Automation?

Generative AI can automate content creation, generating text, images and videos, thus reducing the need for manual content creation and saving time and resources for businesses.

6. How Can Generative AI Enhance Decision Making in Businesses?

Generative AI can assist businesses in making data-driven decisions by generating insights and predictions based on large datasets, leading to more accurate and informed decision-making processes.

7. What Are the Benefits of Generative AI in Building Agile Knowledge Bases?

Tools like Rezolve.ai can use Generative AI to crawl through an organization's knowledge documents and create a 'talking' knowledge base. This function unlocks the power of knowledge that may otherwise be siloed, aiding in areas like employee support, ticket resolution and data analysis.

8. How Does Generative AI Contribute to Cost Savings?

Automation through Generative AI can lead to cost savings in various areas such as service desk, ITSM, data analysis and repetitive tasks, resulting in increased operational efficiency.

9. Should C-Suite Leaders Consider Adopting Generative AI?

Yes, C-Suite leaders can leverage the limitless potential of Generative AI to elevate all-round business performance. Generative AI can be a boon for achieving business goals such as saving costs and accelerating growth.

10. What Are the Capabilities and ROI of Rezolve.ai as a Generative AI Helpdesk?

Rezolve.ai is a Generative AI helpdesk that automates all L1 tasks, builds agile knowledge bases, orchestrates critical business processes and enhances overall workforce productivity. Specific details about its capabilities and ROI can be explored further in related resources

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Rezolve.ai Value Proposition FAQs

1. How does Rezolve.ai support investment in sustainable growth and competitive advantage?

Rezolve.ai augments employees' capabilities with smart AI tools, enabling companies to gain growth dividends and create a competitive edge.

How can Rezolve.ai improve employee productivity across the enterprise?

By leveraging Rezolve.ai's generative AI support platform, enterprises can achieve rapid productivity gains of at least 2-5% across various departments like IT, HR, Finance, Marketing, etc.

What does ‘enterprise velocity’ mean and how does Rezolve.ai enhance it?

Enterprise velocity’ refers to the speed at which a business achieves its goals. Rezolve.ai helps in reducing time-to-market, shortening solution development cycles, and optimizing costs, thus increasing enterprise velocity.

4. How does Rezolve.ai contribute to cost optimization?

Rezolve.ai automates non-value-adding activities, allowing enterprises to reduce shared services cost, thereby achieving cost optimization.

5. Is Rezolve.ai’s platform secure and versatile?

Yes, Rezolve.ai's platform is scalable, secure, well-baked, and versatile, suitable for various enterprise use cases

6. What are some specific areas where Rezolve.ai can be applied?

Rezolve.ai can be applied across various domains including IT, HR, Finance, Product support, Marketing, Data, Clinical research, Student services, Insurance agent support, etc.

7. How does Rezolve.ai help in achieving business results?

 Rezolve.ai aids in reducing time-to-market, shortening development cycles, and automating tasks, leading to business success.

8. Can Rezolve.ai provide a measurable impact on productivity?

Yes, Rezolve.ai can lead to rapid productivity gains, ranging from 2-5%, measurable across the enterprise.

9. Is Rezolve.ai suitable for different departments within an organization?

Absolutely! Rezolve.ai's versatile platform can be tailored for various departments like IT, HR, Finance, etc.

10. How does Rezolve.ai align with the strategic goals of a CEO or CFO?

 Rezolve.ai aligns with the strategic objectives of CEOs and CFOs by supporting sustainable profitability, avoiding disruptions, augmenting employee productivity, and providing scalable and secure solutions.

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Rezolve.ai Build vs Buy FAQs

1. What are the main considerations regarding Total Cost of Ownership when comparing building an in-house solution to using Rezolve.ai?

When building an in-house solution, there are ongoing maintenance costs, high initial investment, limited feedback, key employee attrition risks, hidden costs, and challenges in multi-department budget allocation. With Rezolve.ai, the offering is cost-effective, reduces dependency, has no additional maintenance or hidden costs, and follows a pay-as-you-go model.

2. How does the Product Development Process differ between building our own solution and using Rezolve.ai?

Building your own solution leads to slow iteration, lack of diverse perspectives, and inter-department collaboration challenges. On the other hand, Rezolve.ai embraces a startup culture, allowing for continuous improvement, rapid iteration, and broad feedback.

3. What distinguishes the Product Features of an in-house build from Rezolve.ai?

An in-house build may only provide basic functionality and Generative AI, with a risk of obsolescence. Rezolve.ai offers end-to-end employee support & automation, superior Generative AI, and frequent product updates.

4. How does Data Security compliance differ when building a solution versus using Rezolve.ai?

Building a solution requires a dedicated team to work through data security compliance. Rezolve.ai proactively builds and updates the product based on data security compliance needs.

5. What are the considerations regarding Time to Market for building versus buying with Rezolve.ai?

Building an in-house solution can lead to a slow time to market, whereas Rezolve.ai offers a fast time to market, with production ready in just one month.

6. How do enterprise-size considerations differ between building in-house and using Rezolve.ai for mid-size companies?

In-house solutions might have limited capabilities, scalability challenges, and resource constraints. Rezolve.ai provides scalable, affordable, and efficient solutions with access to advanced tools.

7. What are the Core Competency considerations when building an in-house solution versus using Rezolve.ai?

Building in-house can lead to resource drain, misplaced focus, and a risk of mediocrity. Rezolve.ai allows companies to leverage expertise, focus on core competency, and gain a strategic advantage.

8. Can you provide any Historical Precedence regarding failed implementations when building an in-house solution?

Yes, multiple enterprises have tried and failed to implement solutions like Power Virtual Agents (Microsoft) initially and switched to market solutions after failure.

9. What are some Business Case Examples that demonstrate the benefits of Rezolve.ai's Knowledge Management?

Rezolve.ai's Knowledge Management can eliminate 20% of typical service desk tickets, save up to 2000 hours a year for enterprise Service desks through AI ingestion, and reduce 'Enterprise friction,' leading to savings in employee productivity.

10. What considerations should be made regarding the Service Desk Focused Solution when building in-house versus using Rezolve.ai

Building in-house may not provide out-of-the-box capabilities, has a generic focus, and limited integration. Rezolve.ai offers a comprehensive solution with a focus on employee support, engagement, and seamless integration with existing systems.

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Rezolve.ai Infosec and Privacy FAQs

1. Is Rezolve.ai a SaaS product? Is Rezolve.ai available in an On-prem model?

Rezolve.ai is offered as a cloud-hosted Software as a Service (SaaS) product, providing flexibility and scalability to fit various business needs. At this moment, an on-premises model is not available. This cloud-first approach ensures easy access, updates and support, aligning with modern business requirements.

2. Which cloud service is Rezolve.ai hosted on? Which region is it hosted in?

Rezolve.ai makes its home on Microsoft Azure, a leading cloud platform known for its reliability and security and also utilizes resources from Amazon Web Services (AWS). Servers are strategically located in the United States and Europe, ensuring optimal performance and adherence to regional compliance regulations

3. Is the data encrypted during transit and at rest?

Yes, Rezolve.ai takes data protection seriously. Data is encrypted both during transit, such as when you send an email and at rest, like files on a hard drive. Using AES encryption facilities provided by the Azure environment, Rezolve.ai ensures that your data remains secure at all times.

4. What other data security measures exist?

Rezolve.ai's security measures go beyond encryption. It includes physical and logical access control, rigorous backup and recovery policies, secure VPNs for remote work and adherence to international security standards. Think of it as a multi-layered shield, providing all-around protection for your data.

5. Will our input data be shared with OpenAI or ChatGPT or Microsoft or Google when we use Rezolve.ai's service?

As questions are asked to the bot, information is passed to an enterprise-grade API, which is sent to a Large Language Model (e.g., OpenAI, Google Vertex AI) for processing. The data is not stored. The data is not used for training any AI model. The data is kept private. No one at OpenAI, Microsoft, Google can have access to the data. We also put many layers in place to filter out sensitive and/or identifiable information before sending the data to an LLM.

6. Does Rezolve.ai sign a Business Associate (BA) agreement if the subscriber is in the Healthcare industry?

Absolutely! Rezolve.ai recognizes the unique compliance needs of the healthcare sector. Therefore, it's prepared to sign a Business Associate (BA) agreement, reinforcing its commitment to privacy, security and adherence to healthcare-specific regulations.

7. How do you ensure that Personally Identifiable Information (PII) does not remain in chat transcripts or flow to tickets?

Rezolve.ai utilizes a robust Data Loss Prevention (DLP) layer. This specialized feature allows subscribers to specify and mask types of PII, ensuring that sensitive information like credit card numbers or social security details does not remain in chat transcripts or flow into tickets

8. How are accounts safely set up?

Account setup in Rezolve.ai is designed with security at its core. Accounts are created with randomly generated passwords, initially disabled and require administrative reset and approval. It's like having a two-step verification process, ensuring that only authorized users can access the system.

9. How do you ensure data security for an MSP that has multiple customers?

Rezolve.ai employs a unique method of data isolation, ensuring that an MSP's client data is never mixed. By utilizing 'Access rules', domain names and metadata, access is siloed and restricted based on user attributes. It's like having separate lockers for each client, ensuring individual privacy and security.

10. How does Rezolve.ai manage vulnerability and patch management to ensure optimum security?

Rezolve.ai is always a step ahead when it comes to safeguarding your data. Our vulnerability and patch management process is proactive, constantly monitoring for any potential weaknesses and swiftly acting to rectify them.

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MS 365 Copilot vs Rezolve.ai FAQs

1. Getting started: What does Microsoft 365 Copilot, Co-pilot studio and Rezolve.ai do?

Microsoft 365 Copilot is an AI assistant that supports individuals at work. It is integrated with Microsoft 365 apps – Word, Excel, PowerPoint, Outlook, Teams. It is generally available for enterprise customers for $30 per user per month.  

Microsoft Co-pilot studio is a GenAI enabled automation platform that may be leverages to create interconnected multiple Co-pilots.

Rezolve.ai is a Generative AI-powered employee support and engagement product. Built as an Enterprise Service Desk (IT, HR, Finance, Facilities, and more) with AI, Automation, and Live Chat, Rezolve.ai is accessible to employees through MS Teams/web/mobile/email channels – and is focused on creating efficiency and superlative experience for employees.

2. Purpose

Microsoft 365 Copilot supports individuals rather than enterprises. Its focus is on individual productivity especially in context of Microsoft office products. Based on its pricing, this seems to be targeting high value/expensive office staff (senior execs, traders, Sales leaders etc.) that use Microsoft office extensively.

Microsoft Co-pilot studio is a platform built to help engineers create varied Co-pilot experiences.

Rezolve.ai was built as a ready-to-deploy Enterprise/IT/HR/Multi-Department employee support and service desk built. Its focus is very clear.    Although they are similar, comparing these tools is like comparing apples and oranges. 

3. Product vs Platform

“A platform is not a product, but rather a set of capabilities that enable the creation of products. In other words, you can build products on top of a platform, but a platform itself is not a product.” “Architecture ad governance magazine. In other words, a platform needs a lot of work to convert it into a product. This typically means time, focus, budget, expertise and patience. A product is what an enterprise can eventually deploy – not a platform.
 
* Microsoft 365 Copilot is a product.
* Microsoft Co-pilot studio is a platform.

Rezolve.ai
is a product. It is important to discuss here what will it take to create an Employee focused product out of a co-pilot. In terms of expertise, you will have to accumulate following expertise  
1. Prompt writing expert: Complex implementations need sophisticated prompts. Employee service desk implementations are very sophisticated to meet the expectations of the customers. Therefore, you would need a senior expert in this space.
2. GenAI expert: With a fast-evolving GenAI LLMs (Large Language model) and LAMs (Large action models) landscape and architecture, you will need one or more GenAI experts.
3. Chatbot UI/UX expert – To design an optimal experience from the users' perspective, you will have to hire a Chatbot UI/UX expert.
4. Co-pilot and automated power expert: Co-pilot is a new platform, and you will have to develop expertise or hire/retain engineers to continue to build and maintain the solution. Since Co-pilot uses Power automate infrastructure extensively, you will have to hire people that understand that as well.
5. Integration and cloud expert: Co-pilot will need to talk to different systems for an effective automation strategy execution.

4. Choice of LLM

Microsoft products are limited to LLMs that are available in their ecosystem – which is OpenAI.
Rezolve.ai offers a choice of LLMs from OpenAI, Google, IBM, Meta and Anthropic. In this fast-evolving world, innovation is spread out – and our model allows you to get the best solution possible. We also implement a primary and a secondary LLM (often from different companies) to ensure operational resilience.  

5. Troubleshooting, Triaging and employee support context

Rezolve.ai comes ready with specialized and proprietary triaging and troubleshooting algorithms that allows it to handle all employees facing technology and other issues in a way that mimics the human thought process. Our product understands varied IT and HR scenarios innately – along with the intelligence on how to react to it.
Co-pilot does not have this kind of specialization.

6. Source of Data Ingestion:

Microsoft 365 Copilot provides generative AI and data ingestion within Microsoft 365 apps and not beyond that. Co-pilot studio offers data ingestion from a few other sources – but nothing as extensive as Rezolve.ai.
Rezolve.ai can provide generative AI answers by ingesting Microsoft sources and beyond, including syncing with knowledge articles in your service desk (e.g., ServiceNow, JIRA and many more) or knowledge hub (e.g., Confluence, SharePoint), or source documents in a shared drive, or intranet or internet pages. Furthermore, Rezolve.ai allows you to prioritize the data sources, decide thresholds and use standard out-of-the-box data. Rezolve.ai also realizes that there are scenarios where a generated response is not needed – and allows you to give a scripted response – word for word how you composed it.

7. Analytics and Reporting:

While both Rezolve.ai and Co-pilots cover the basic expect analytics – Rezolve.ai use its Aura Insights module to create reports which fall into predictive analytics. Rezolve.ai can suggest to you “Next Best Action” to take in your service desk. This functionality does not exist in Co-pilot.

8. Ability to Take Action:

Microsoft 365 Copilot can provide responses and summaries, but it’s limited in its ability to take action or perform automation, especially in the context of the service desk. Co-pilot studio can be configured to take actions – by using power automate platform. 

Rezolve.ai goes beyond answering questions, providing summaries, and citing sources. Rezolve.ai’s bot can take actions and provide access to your employees, troubleshooting issues on the fly, and kick off process automation. Rezolve.ai can do all this and especially in the employee support and service desk context.

Rezolve.ai already has out-of-box integrations of numerous HR systems (e.g., WorkDay, ADP, UKG), Learning Systems, Enterprise apps and more. Rezolve.ai can drive action across different platforms via our low code/no code Studio and workflow orchestration platform.

9. Technicians/Support agent experience:

Microsoft 365 Copilot is designed to support individuals, not in the context of service desk individuals like technicians or Service desk experts.

Rezolve.ai has capabilities beyond self-service for employees. Rezolve.ai can empower technicians by summarizing tickets, making suggestions for resolution response, asking smart questions relevant to the requester’s issues to gather more information for the technician. There are also Notes Auto complete and First Response Email capabilities within the product.

10. Teams Experience:

Rezolve.ai provides a ready-made Employee Support experience in Teams. Through Rezolve.ai, employees get a personalized bot that provides support throughout their journey as an employee – from Day 1, Day 90, for any incidence reporting and beyond. To access generative AI, employees don’t need to go to PPT or Outlook or other Microsoft Apps. They can use Teams to access the power of generative AI in the context of employee support. Pl have a look at Co-pilot and Rezolve.ai’s Teams experience to understand the difference in quality.

11. Pricing:

Microsoft 365 Copilot charges $30 per user per month. Co-pilot studio starts at USD 200 but has limitations on number of conversations, users and actions.

Rezolve.ai pricing is a fraction of Microsoft 365 Copilot at $3 per user per month for the IT Service Desk. Rezolve.ai provides more than just generative AI. It provides ITSM/HR/Multi-department Help Desk, Automation, Live Chat, and more and is specific to employee support and engagement for your organization. All features are included – plus no need to hire all the experts. You start to get the benefit from day one, creating amazing ROI.

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Rezolve.ai CXO's Guide FAQs

1. What Is Generative AI and How Is It a Disruptor in the Business World?

Generative AI is a type of artificial intelligence that can generate unique content such as texts, images and audio by learning patterns from existing data. It uses models like Generative Adversarial Networks (GANs) and Variational Autoencoders (VAEs) to create realistic content. As a massive disruptor, it offers limitless potential for enterprise applications, enabling businesses to automate processes, enhance productivity and achieve accelerated growth.

2. What Is the Difference Between Generative AI and General AI?

Generative AI is a Large Language Model (LLM) that recognizes patterns and generates output based on existing data. General AI, on the other hand, is a highly advanced technology that encompasses a broader knowledge base of the human world and society. Generative AI is seen as a stepping stone toward the development of General AI.

3. How Big Is the Generative AI Market and What Is Its Future Potential?

The Generative AI market currently stands at $40 billion and is expected to reach $1.3 trillion in the next 10 years, reflecting its enormous growth potential.

4. What Are Some Examples of Generative AI Models?

ChatGPT by OpenAI is an example of a 'Generative Pre-trained Transformer' that recognizes patterns and generates text. Rezolve.ai is another example that uses Generative AI to automate tasks and build agile knowledge bases.

5. How Can Generative AI Be Used in Content Automation?

Generative AI can automate content creation, generating text, images and videos, thus reducing the need for manual content creation and saving time and resources for businesses.

6. How Can Generative AI Enhance Decision Making in Businesses?

Generative AI can assist businesses in making data-driven decisions by generating insights and predictions based on large datasets, leading to more accurate and informed decision-making processes.

7. What Are the Benefits of Generative AI in Building Agile Knowledge Bases?

Tools like Rezolve.ai can use Generative AI to crawl through an organization's knowledge documents and create a 'talking' knowledge base. This function unlocks the power of knowledge that may otherwise be siloed, aiding in areas like employee support, ticket resolution and data analysis.

8. How Does Generative AI Contribute to Cost Savings?

Automation through Generative AI can lead to cost savings in various areas such as service desk, ITSM, data analysis and repetitive tasks, resulting in increased operational efficiency.

9. Should C-Suite Leaders Consider Adopting Generative AI?

Yes, C-Suite leaders can leverage the limitless potential of Generative AI to elevate all-round business performance. Generative AI can be a boon for achieving business goals such as saving costs and accelerating growth.

10. What Are the Capabilities and ROI of Rezolve.ai as a Generative AI Helpdesk?

Rezolve.ai is a Generative AI helpdesk that automates all L1 tasks, builds agile knowledge bases, orchestrates critical business processes and enhances overall workforce productivity. Specific details about its capabilities and ROI can be explored further in related resources

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Rezolve.ai Value Proposition FAQs

1. How does Rezolve.ai meet cost optimization and efficiency goals for CIOs and CTOs?

Rezolve.ai helps in reducing shared services cost by 20 to 40%, showing demonstrable ROI within 4 to 6 months.

2. What is the potential productivity increase with Rezolve.ai for Technology staff?

Rezolve.ai can achieve a 5 to 10% increase in productivity of Technology staff within weeks.

3. How does Rezolve.ai contribute to maximizing ROI and optimizing technology investments?

By using Generative AI and workflow automation, Rezolve.ai increases the ROI on existing investments and creates a multiplier effect.

4. Can Rezolve.ai support a working environment that values employees ?

Yes, Rezolve.ai can create a working environment that values employees, fosters retention, democratizes knowledge, and automates non-value-adding activities.

5. How versatile is Rezolve.ai's AI Employee Support Platform for Enterprises?

Rezolve.ai's platform is scalable, secure, well-baked, and versatile, supporting use cases across IT, HR, Finance, Product support, Student services, etc.

6. How does Rezolve.ai increase ‘Enterprise velocity’ for technology leaders?

Rezolve.ai increases ‘Enterprise velocity’ by enhancing productivity, maximizing ROI, optimizing investments, and accelerating business processes.

7. What impact does Rezolve.ai have on employee experience and talent gap?

Rezolve.ai elevates employee experience, reduces the talent gap, and makes it easier for employees to succeed using the best tools.

8. How does Rezolve.ai’s platform ensure data security and compliance?

Rezolve.ai’s platform complies with standards like HIPAA, SOC 2 Type 2, ISO 27001, and guarantees data security through OpenAI via Enterprise APIs.

9. Can Rezolve.ai quickly improve employee productivity?

Yes, Rezolve.ai can quickly achieve a 2 to 5% increase in productivity across the enterprise.

10. How does Rezolve.ai help in achieving business results for CIO/CTO?

Rezolve.ai supports business results by reducing time-to-market, solution development cycles, and automating non-value-adding activities, aligning with the growth and efficiency goals of CIOs and CTOs.

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Rezolve.ai Build vs Buy FAQs

1. What are the main considerations regarding Total Cost of Ownership when comparing building an in-house solution to using Rezolve.ai?

When building an in-house solution, there are ongoing maintenance costs, high initial investment, limited feedback, key employee attrition risks, hidden costs, and challenges in multi-department budget allocation. With Rezolve.ai, the offering is cost-effective, reduces dependency, has no additional maintenance or hidden costs, and follows a pay-as-you-go model.

2. How does the Product Development Process differ between building our own solution and using Rezolve.ai?

Building your own solution leads to slow iteration, lack of diverse perspectives, and inter-department collaboration challenges. On the other hand, Rezolve.ai embraces a startup culture, allowing for continuous improvement, rapid iteration, and broad feedback.

3. What distinguishes the Product Features of an in-house build from Rezolve.ai?

An in-house build may only provide basic functionality and Generative AI, with a risk of obsolescence. Rezolve.ai offers end-to-end employee support & automation, superior Generative AI, and frequent product updates.

4. How does Data Security compliance differ when building a solution versus using Rezolve.ai?

Building a solution requires a dedicated team to work through data security compliance. Rezolve.ai proactively builds and updates the product based on data security compliance needs.

5. What are the considerations regarding Time to Market for building versus buying with Rezolve.ai?

Building an in-house solution can lead to a slow time to market, whereas Rezolve.ai offers a fast time to market, with production ready in just one month.

6. How do enterprise-size considerations differ between building in-house and using Rezolve.ai for mid-size companies?

In-house solutions might have limited capabilities, scalability challenges, and resource constraints. Rezolve.ai provides scalable, affordable, and efficient solutions with access to advanced tools.

7. What are the Core Competency considerations when building an in-house solution versus using Rezolve.ai?

Building in-house can lead to resource drain, misplaced focus, and a risk of mediocrity. Rezolve.ai allows companies to leverage expertise, focus on core competency, and gain a strategic advantage.

8. Can you provide any Historical Precedence regarding failed implementations when building an in-house solution?

Yes, multiple enterprises have tried and failed to implement solutions like Power Virtual Agents (Microsoft) initially and switched to market solutions after failure.

9. What are some Business Case Examples that demonstrate the benefits of Rezolve.ai's Knowledge Management?

Rezolve.ai's Knowledge Management can eliminate 20% of typical service desk tickets, save up to 2000 hours a year for enterprise Service desks through AI ingestion, and reduce 'Enterprise friction,' leading to savings in employee productivity.

10. What considerations should be made regarding the Service Desk Focused Solution when building in-house versus using Rezolve.ai

Building in-house may not provide out-of-the-box capabilities, has a generic focus, and limited integration. Rezolve.ai offers a comprehensive solution with a focus on employee support, engagement, and seamless integration with existing systems.

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Rezolve.ai Implementation FAQs

1. How Do You Set Up Rezolve.ai in MS Teams, Web Interface?

Setting up Rezolve.ai is a straightforward process, whether you're using MS Teams or a web interface. Just like installing a new app on your phone, find it in the Teams app store, click install and follow the simple instructions. This quick setup allows you to start reaping the benefits of this powerful tool immediately.

2. How Does the Implementation Process Work?

The implementation of Rezolve.ai is designed to be user-friendly. The process includes tailoring the system to your specific needs, integrating it with existing IT infrastructure and training your team on how to use it. The friendly team at Rezolve.ai guides you through each step, ensuring a smooth transition.

3. How Long Does It Take to Implement Rezolve.ai?

The implementation timeline can vary depending on your organization's unique needs. Unlike time-consuming software updates, most organizations can expect to have Rezolve.ai up and running within a few weeks, allowing for a quick transition to improved efficiency.

4. Can You Transfer Data from the Old Service Desk to Rezolve.ai?

Absolutely! Rezolve.ai is built to ensure smooth transitions. Think of it as moving your music library from one streaming service to another. The team at Rezolve.ai will assist you in transferring your data from your old service desk, making sure that no essential information is lost.

5. What Are the Different Implementation Plans for Rezolve.ai?

Rezolve.ai offers a variety of implementation plans to match different needs and budgets. It's like choosing a mobile phone plan; you can select the one that best fits your organization's requirements. These plans provide the flexibility to align with various business sizes and goals.

6. Does Rezolve.ai Have Any Implementation Partners?

Yes, Rezolve.ai works with a range of implementation partners, ensuring a seamless integration process. It's akin to having a team of expert builders help construct your dream house, providing the expertise and support needed to get the best out of the system.

7. What Kind of Support Is Available During and After Implementation?

Rezolve.ai doesn't just leave you hanging post-implementation. Comprehensive support is available during and after the process, including 24/7 helpdesk support. This support ensures that any questions or issues are promptly addressed, maintaining smooth operations.

8. How Does Rezolve.ai Handle Multi-language Support?

Rezolve.ai is designed with global reach in mind, supporting multiple languages. This multilingual capability ensures that diverse user bases across different regions can interact with the system in their preferred language, enhancing user experience.

9. Can Rezolve.ai Be Integrated with Other Tools like CRMs, ERPs, etc.?

Rezolve.ai's integration capabilities are versatile, allowing for seamless connections with various tools like CRMs and ERPs. This integration empowers businesses to streamline operations and enhance workflow efficiency, all within a unified platform.

10. What Security Measures Are in Place During Implementation?

Security is a paramount concern for Rezolve.ai. During the implementation process, robust measures are put in place to ensure data integrity and privacy. From encryption to secure access controls, all aspects are considered to provide a secure environment.

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Rezolve.ai Platform FAQs

1. What Does the Desktop Automation Module in Rezolve.ai Do?

Rezolve.ai's Desktop Automation module isn't just a time-saver; it's a game-changer. This powerful tool automates a wide range of tasks, from mundane data entry to complex IT processes. By freeing up employees to focus on more critical tasks, it enhances efficiency and reduces errors.

2. What About the Automation and Process Orchestration Studio in Rezolve.ai?

The Automation and Process Orchestration Studio in Rezolve.ai is more than just a tool; it's a complete solution. With its visual interface for designing, executing and managing workflows, it simplifies the automation of complex processes. It's a pivotal feature for improving operational efficiency and streamlined business operations.

3. What Kind of Integrations Does Rezolve.ai Offer?

Rezolve.ai isn't limited to standalone functionality; it's designed to integrate with various third-party applications. This integration capability streamlines workflows and enhances collaboration, allowing businesses to get more done without juggling multiple platforms.

4. How Advanced Is the Analytics Module in Rezolve.ai?

Rezolve.ai's analytics module isn't just a basic statistics tracker; it's a comprehensive tool for actionable insights. With custom dashboards and performance tracking capabilities, it empowers leaders to make data-driven decisions. This advanced analytics functionality supports continuous improvement and growth

5. What Are the Unique Features in Teams That Set Rezolve.ai Apart?

Rezolve.ai stands out with its unique features in Teams, such as an AI-driven chatbot and virtual agent. It's like having a team of virtual assistants, providing instant support and enhancing user satisfaction, making it a standout choice in the competitive landscape.

6. How Does Rezolve.ai's Virtual Agent Perform?

Rezolve.ai's virtual agent is not just a robotic responder; it's an intelligent assistant that uses AI to understand user queries and provide instant, accurate responses. This responsiveness and accuracy result in improved user satisfaction and streamlined support processes

7. What Is Rezolve.ai's User Interface Like?

Rezolve.ai's user interface is designed to be more than just functional; it's intuitive and user-friendly. The sleek navigation and visually appealing design ensure that users of all skill levels can easily interact with the platform, enhancing the overall user experience.

8. Can Rezolve.ai Be Customized According to Business Needs?

Rezolve.ai isn't a one-size-fits-all solution; it's a platform that offers customization to align with specific business needs. Whether it's branding, workflow design, or integrations, Rezolve.ai can be tailored to fit your organization like a well-made suit.

9. How Does Rezolve.ai Ensure Compliance with Regulations and Standards?

Compliance isn't just a checkbox for Rezolve.ai it's a commitment. By adhering to various standards and regulations, Rezolve.ai ensures that legal alignment and data protection are maintained at all times. It's a reliable solution for businesses seeking a platform that takes compliance seriously.

10. How Does Rezolve.ai’s Generative AI Enhance Support?

Rezolve.ai’s Generative AI rapidly resolves complex queries with high accuracy, reducing resolution time and the need for human intervention. It's an efficiency game-changer for your support processes.

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Rezolve.ai Pricing FAQs

1. How is the Rezolve.ai product priced?

Rezolve.ai is a Software-as-a-Service (SaaS) and therefore has subscription and implementation/configuration fees associated. Businesses can subscribe to two different variations of the product.

1. GenAI sidekick that is typically integrated with third-party.
2. ITSM Rezolve.ai’s ITSM solution with GenAI Sidekick ( AITSM).

 Here are the three key components of pricing: 

1. A subscription fee: This is usually based on the monthly number of employees or end users for GenAI sidekick. For our AITSM product, additional fees associated with the number of technicians may also apply.  The specifics can vary based on a few aspects, such as the number of departments that plan to use the platform (like IT or HR) and the selected module package. 

2.
An initial implementation/configuration fee: This one-time fee covers the costs of setting up and customizing the product to meet your specific needs.

3. Service Packages: Service credit can be bought by subscribers for engaging Rezolve.ai for any automations/integration needs beyond the initial implementation, through the life of the contracts.

Additional aspects you should know about the pricing include :
1.
No hidden costs: The subscription fee includes the standard support, with Service Level Agreements (SLAs) guaranteeing specific support response times. 

2.
Free product upgrades: Any upgrades that occur in the modules you subscribe to are covered in your contract, with no additional costs throughout the life of your contract.

2. How many years of contract do I have to sign?

For contracts over $10,000, Rezolve.ai generally recommends a two-year term. This longer-term contract offers the benefit of price certainty - you get to lock in your pricing, and any new features that are added during your contract period are yours to enjoy at no extra cost. Rezolve.ai also offers 3 or longer-term contracts with attractive annual discounts.

3. I belong to a very large enterprise. Is my pricing the same as a smaller company? 

Pricing is not the same across all sizes of enterprises. For larger companies with more than 5000 employees, Rezolve.ai provides a customized quote. This ensures that you get a pricing structure that aligns with your size, complexity, and specific needs.

4. Which modules are priced separately from the core product?

Desktop Automation is a capability priced separately based on the number of desktop agents deployed. This tool for automating routine tasks on your desktop is not part of the core package. Desktop automation can be subscribed to either our GenAI sidekick or AITSM version.

5. I represent an IT service desk with 1500 employees. What is my subscription pricing going to be?

While the base pricing starts at $3 per employee per month, for a company with 1,500 employees, it's best to contact Rezolve.ai directly for a more accurate quote. They can provide a customized quote that considers your specific requirements.

6. Does the AITSM pricing depend on the number of IT technicians/ agents?

Yes, AITSM pricing has two components: End-user pricing and minimal agent pricing. Our AITSM product offers a lot of GenAI-based productivity tools for technicians/agents that are woven throughout the fabric of our ITSM. Our ITSM includes Incident Management, Problem Management, Service Catalog, reporting and dashboard - and integrations with Asset management.

7. Is generative AI included in the pricing?

Absolutely. The pricing of Rezolve.ai includes generative AI. It's part of the package that helps streamline and enhance your enterprise's operations.

8. Do you offer a free trial?

Yes, Rezolve.ai offers a two-week free trial. This provides an excellent opportunity to thoroughly test the product and see how it fits within your organization before making a full commitment.

9. Some of my employees are not office workers. They work in a warehouse. Will I be charged for them as well?

Yes, you will be charged for them, but at a reduced rate. Rezolve.ai introduces the concept of 'Lite users' for such scenarios. These are employees who are not regular help desk users, and hence they are charged a fraction of the price compared to regular users. For more specifics, it's recommended to contact Rezolve.ai directly.

I am a Not-for-profit or a state government agency. Do you have special pricing for us?

Indeed, Rezolve.ai acknowledges the unique needs of not-for-profit organizations and state government agencies and offers special pricing for them. To learn more about these discounts, please reach out to them directly.

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Rezolve.ai Infosec and Privacy FAQs

1. Is Rezolve.ai a SaaS product? Is Rezolve.ai available in an On-prem model?

Rezolve.ai is offered as a cloud-hosted Software as a Service (SaaS) product, providing flexibility and scalability to fit various business needs. At this moment, an on-premises model is not available. This cloud-first approach ensures easy access, updates and support, aligning with modern business requirements.

2. Which cloud service is Rezolve.ai hosted on? Which region is it hosted in?

Rezolve.ai makes its home on Microsoft Azure, a leading cloud platform known for its reliability and security and also utilizes resources from Amazon Web Services (AWS). Servers are strategically located in the United States and Europe, ensuring optimal performance and adherence to regional compliance regulations

3. Is the data encrypted during transit and at rest?

Yes, Rezolve.ai takes data protection seriously. Data is encrypted both during transit, such as when you send an email and at rest, like files on a hard drive. Using AES encryption facilities provided by the Azure environment, Rezolve.ai ensures that your data remains secure at all times.

4. What other data security measures exist?

Rezolve.ai's security measures go beyond encryption. It includes physical and logical access control, rigorous backup and recovery policies, secure VPNs for remote work and adherence to international security standards. Think of it as a multi-layered shield, providing all-around protection for your data.

5. Will our input data be shared with OpenAI or ChatGPT or Microsoft or Google when we use Rezolve.ai's service?

As questions are asked to the bot, information is passed to an enterprise-grade API, which is sent to a Large Language Model (e.g., OpenAI, Google Vertex AI) for processing. The data is not stored. The data is not used for training any AI model. The data is kept private. No one at OpenAI, Microsoft, Google can have access to the data. We also put many layers in place to filter out sensitive and/or identifiable information before sending the data to an LLM.

6. Does Rezolve.ai sign a Business Associate (BA) agreement if the subscriber is in the Healthcare industry?

Absolutely! Rezolve.ai recognizes the unique compliance needs of the healthcare sector. Therefore, it's prepared to sign a Business Associate (BA) agreement, reinforcing its commitment to privacy, security and adherence to healthcare-specific regulations.

7. How do you ensure that Personally Identifiable Information (PII) does not remain in chat transcripts or flow to tickets?

Rezolve.ai utilizes a robust Data Loss Prevention (DLP) layer. This specialized feature allows subscribers to specify and mask types of PII, ensuring that sensitive information like credit card numbers or social security details does not remain in chat transcripts or flow into tickets

8. How are accounts safely set up?

Account setup in Rezolve.ai is designed with security at its core. Accounts are created with randomly generated passwords, initially disabled and require administrative reset and approval. It's like having a two-step verification process, ensuring that only authorized users can access the system.

9. How do you ensure data security for an MSP that has multiple customers?

Rezolve.ai employs a unique method of data isolation, ensuring that an MSP's client data is never mixed. By utilizing 'Access rules', domain names and metadata, access is siloed and restricted based on user attributes. It's like having separate lockers for each client, ensuring individual privacy and security.

10. How does Rezolve.ai manage vulnerability and patch management to ensure optimum security?

Rezolve.ai is always a step ahead when it comes to safeguarding your data. Our vulnerability and patch management process is proactive, constantly monitoring for any potential weaknesses and swiftly acting to rectify them.

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MS 365 Copilot vs Rezolve.ai FAQs

1. Getting started: What does Microsoft 365 Copilot, Co-pilot studio and Rezolve.ai do?

Microsoft 365 Copilot is an AI assistant that supports individuals at work. It is integrated with Microsoft 365 apps – Word, Excel, PowerPoint, Outlook, Teams. It is generally available for enterprise customers for $30 per user per month.  

Microsoft Co-pilot studio is a GenAI enabled automation platform that may be leverages to create interconnected multiple Co-pilots.

Rezolve.ai is a Generative AI-powered employee support and engagement product. Built as an Enterprise Service Desk (IT, HR, Finance, Facilities, and more) with AI, Automation, and Live Chat, Rezolve.ai is accessible to employees through MS Teams/web/mobile/email channels – and is focused on creating efficiency and superlative experience for employees.

2. Purpose

Microsoft 365 Copilot supports individuals rather than enterprises. Its focus is on individual productivity especially in context of Microsoft office products. Based on its pricing, this seems to be targeting high value/expensive office staff (senior execs, traders, Sales leaders etc.) that use Microsoft office extensively.

Microsoft Co-pilot studio is a platform built to help engineers create varied Co-pilot experiences.

Rezolve.ai was built as a ready-to-deploy Enterprise/IT/HR/Multi-Department employee support and service desk built. Its focus is very clear.    Although they are similar, comparing these tools is like comparing apples and oranges. 

3. Product vs Platform

“A platform is not a product, but rather a set of capabilities that enable the creation of products. In other words, you can build products on top of a platform, but a platform itself is not a product.” “Architecture ad governance magazine. In other words, a platform needs a lot of work to convert it into a product. This typically means time, focus, budget, expertise and patience. A product is what an enterprise can eventually deploy – not a platform.
 
* Microsoft 365 Copilot is a product.
* Microsoft Co-pilot studio is a platform.

Rezolve.ai
is a product. It is important to discuss here what will it take to create an Employee focused product out of a co-pilot. In terms of expertise, you will have to accumulate following expertise  
1. Prompt writing expert: Complex implementations need sophisticated prompts. Employee service desk implementations are very sophisticated to meet the expectations of the customers. Therefore, you would need a senior expert in this space.
2. GenAI expert: With a fast-evolving GenAI LLMs (Large Language model) and LAMs (Large action models) landscape and architecture, you will need one or more GenAI experts.
3. Chatbot UI/UX expert – To design an optimal experience from the users' perspective, you will have to hire a Chatbot UI/UX expert.
4. Co-pilot and automated power expert: Co-pilot is a new platform, and you will have to develop expertise or hire/retain engineers to continue to build and maintain the solution. Since Co-pilot uses Power automate infrastructure extensively, you will have to hire people that understand that as well.
5. Integration and cloud expert: Co-pilot will need to talk to different systems for an effective automation strategy execution.

4. Choice of LLM

Microsoft products are limited to LLMs that are available in their ecosystem – which is OpenAI.
Rezolve.ai offers a choice of LLMs from OpenAI, Google, IBM, Meta and Anthropic. In this fast-evolving world, innovation is spread out – and our model allows you to get the best solution possible. We also implement a primary and a secondary LLM (often from different companies) to ensure operational resilience.  

5. Troubleshooting, Triaging and employee support context

Rezolve.ai comes ready with specialized and proprietary triaging and troubleshooting algorithms that allows it to handle all employees facing technology and other issues in a way that mimics the human thought process. Our product understands varied IT and HR scenarios innately – along with the intelligence on how to react to it.
Co-pilot does not have this kind of specialization.

6. Source of Data Ingestion:

Microsoft 365 Copilot provides generative AI and data ingestion within Microsoft 365 apps and not beyond that. Co-pilot studio offers data ingestion from a few other sources – but nothing as extensive as Rezolve.ai.
Rezolve.ai can provide generative AI answers by ingesting Microsoft sources and beyond, including syncing with knowledge articles in your service desk (e.g., ServiceNow, JIRA and many more) or knowledge hub (e.g., Confluence, SharePoint), or source documents in a shared drive, or intranet or internet pages. Furthermore, Rezolve.ai allows you to prioritize the data sources, decide thresholds and use standard out-of-the-box data. Rezolve.ai also realizes that there are scenarios where a generated response is not needed – and allows you to give a scripted response – word for word how you composed it.

7. Analytics and Reporting:

While both Rezolve.ai and Co-pilots cover the basic expect analytics – Rezolve.ai use its Aura Insights module to create reports which fall into predictive analytics. Rezolve.ai can suggest to you “Next Best Action” to take in your service desk. This functionality does not exist in Co-pilot.

8. Ability to Take Action:

Microsoft 365 Copilot can provide responses and summaries, but it’s limited in its ability to take action or perform automation, especially in the context of the service desk. Co-pilot studio can be configured to take actions – by using power automate platform. 

Rezolve.ai goes beyond answering questions, providing summaries, and citing sources. Rezolve.ai’s bot can take actions and provide access to your employees, troubleshooting issues on the fly, and kick off process automation. Rezolve.ai can do all this and especially in the employee support and service desk context.

Rezolve.ai already has out-of-box integrations of numerous HR systems (e.g., WorkDay, ADP, UKG), Learning Systems, Enterprise apps and more. Rezolve.ai can drive action across different platforms via our low code/no code Studio and workflow orchestration platform.

9. Technicians/Support agent experience:

Microsoft 365 Copilot is designed to support individuals, not in the context of service desk individuals like technicians or Service desk experts.

Rezolve.ai has capabilities beyond self-service for employees. Rezolve.ai can empower technicians by summarizing tickets, making suggestions for resolution response, asking smart questions relevant to the requester’s issues to gather more information for the technician. There are also Notes Auto complete and First Response Email capabilities within the product.

10. Teams Experience:

Rezolve.ai provides a ready-made Employee Support experience in Teams. Through Rezolve.ai, employees get a personalized bot that provides support throughout their journey as an employee – from Day 1, Day 90, for any incidence reporting and beyond. To access generative AI, employees don’t need to go to PPT or Outlook or other Microsoft Apps. They can use Teams to access the power of generative AI in the context of employee support. Pl have a look at Co-pilot and Rezolve.ai’s Teams experience to understand the difference in quality.

11. Pricing:

Microsoft 365 Copilot charges $30 per user per month. Co-pilot studio starts at USD 200 but has limitations on number of conversations, users and actions.

Rezolve.ai pricing is a fraction of Microsoft 365 Copilot at $3 per user per month for the IT Service Desk. Rezolve.ai provides more than just generative AI. It provides ITSM/HR/Multi-department Help Desk, Automation, Live Chat, and more and is specific to employee support and engagement for your organization. All features are included – plus no need to hire all the experts. You start to get the benefit from day one, creating amazing ROI.

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Rezolve.ai Value Proposition FAQs

1. How does Rezolve.ai reduce knowledge management pain for Service Desk Leaders?

Rezolve.ai comes pre-loaded with comprehensive Level 1 equivalent IT knowledge and easily trains the AI BOT on new knowledge by uploading documents or pointing to websites or SharePoint folders.

2. How does Rezolve.ai elevate the employee experience for IT support?

Rezolve.ai offers 24*7 no wait time for employees and a dramatically high first call resolution, providing instant access to knowledge, automation, and human technicians via MS Teams.

3. How does Rezolve.ai modernize ITSM with MS Teams?

Rezolve.ai provides a modern take on Ticket creation, update, knowledge access, Change management, Service catalog, software request via MS Teams, with configurable Dashboards and reports.

4. Can Rezolve.ai make ‘Shift-left’ a reality?

Yes, Rezolve.ai auto-resolves up to 65% of service desk tickets using generative AI, MS Teams based ITSM, and automation, reducing pressure on technicians and making ‘Shift-left’ a reality.

5. How does Rezolve.ai impact the budget for IT support?

Rezolve.ai offers a simple subscription fee that includes premium support, quick implementation, and automation, resulting in demonstrable ROI.

6. What is the Premium Automation experience offered by Rezolve.ai?

Rezolve.ai offers hundreds of Out-of-the-box automations for common Service desk tasks, a No code studio with 150+ enterprise app integrations, approval over MS Teams for workflow orchestration, and more.

7. How does Rezolve.ai help in managing high volume days without hiring new resources?

Rezolve.ai's automation capabilities manage high volume periods without the need to hire and train new resources, making it budget-friendly.

8. How secure is Rezolve.ai's automation platform?

Rezolve.ai's platform complies with security standards and integrates with MS Teams, ensuring a secure and efficient service desk experience.

9. Can Rezolve.ai run custom scripts like PowerShell for additional automation?

Rezolve.ai allows the ability to run PowerShell scripts (Desktop automation) for additional automation, providing flexibility in automating tasks.

10. How does Rezolve.ai contribute to reducing pressure on technicians?

By auto-resolving up to 65% of service desk tickets and reducing or eliminating L1 activity, Rezolve.ai significantly reduces pressure on technicians.

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Rezolve.ai Service Desk Pain Points FAQs

1. What Are the Main Pain Points of a Service Desk?

The main pain points include lack of self-service, high learning curve for support agents, knowledge limited to articles, rigid/non-customizable workflows, lack of automation, limitations with integrations, high costs, outdated user interfaces, data security and privacy concerns, and lack of transparency for compliance audits.

2. How Does the Lack of Self-Service Affect the Service Desk?

Without self-service, everything comes as tickets, leading to more human resources needed. Rezolve.ai offers a self-service bot that auto-resolves concerns, deflecting up to 60% of tickets that traditional service desks would have raised.

3. Why Is There a High Learning Curve for Support Agents?

Support agents face a high learning curve due to complex workflows and sub-optimal user experience. Rezolve.ai offers intuitive, agent-friendly workflows and AI-based features like Agent Assist to boost productivity.

4. What Is the Limitation of Knowledge Articles in a Service Desk?

Knowledge is confined to articles and posts. Rezolve.ai consumes knowledge from various sources, including insights from resolved tickets, to answer queries more effectively using generative AI capabilities.

5. How Can Rezolve.ai Address Rigid/Non-Customizable Workflows?

Rezolve.ai allows users to create and customize their workflows using Bot Studio and offers complete customization for ticket workflows through service catalog.

6. How Does Rezolve.ai Enhance Automation in Service Desks?

Rezolve.ai enables custom automation use cases through Bot Studio, tailored to an organization's needs.

7. What Makes Rezolve.ai Different from Traditional Service Desk Solutions?

Rezolve.ai stands out for its self-service bots, intuitive workflows, comprehensive knowledge sourcing, customizable workflows, seamless integrations, reasonable pricing, modern user interface, robust security and complete audit log functionalities

8. How Does Rezolve.ai Address Data Security and Privacy Concerns?

Rezolve.ai implements physical and logical access control, robust DLP, HIPAA, SOC 2 Type 2, GDPR and ISO 27001 to ensure data security and privacy.

9. How Is Rezolve.ai Priced Compared to Traditional Service Desks?

Rezolve.ai is reasonably priced at 2.5 USD per employee per month, providing a cost-effective solution.

10. Is Rezolve.ai Suitable for Organizations Struggling with Service Desk Efficiency?

Yes, Rezolve.ai's features such as self-service bots, intuitive workflows, AI-based agent assistance, customization and automation make it suitable for organizations looking to enhance service desk efficiency.

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Rezolve.ai Traditional Service Desks FAQs

1. What Are Traditional Service Desks and What Are Their Characteristics?

Traditional Service Desks are manned by human agents and use a ticket-based system for resolving issues. They offer personalized support with a human touch but may face challenges with scalability, potential human errors, slow response times and lack of agility in business operations.

2. What Are Generative AI Service Desks and How Do They Differ from Traditional Service Desks?

Generative AI Service Desks leverage AI to handle tasks, offering automation, data-driven insights and real-time resolutions. They differ from Traditional Service Desks by providing faster responses, scalability, customization and handling routine tasks without human intervention.

3. How Does Generative AI Impact the Efficiency of Service Desk Operations?

Generative AI enhances efficiency by automating routine and repetitive tasks, reducing manual labor, offering faster resolutions and providing smart answers to users in real-time.

4. Can Generative AI Service Desks Provide Personalized Support Like Traditional Service Desks?

While Traditional Service Desks offer personalized support through human agents, Generative AI Service Desks can be designed to understand user queries and provide personalized responses, although they may lack the same level of human touch.

5. How Does Generative AI Impact the Workload and Role of Human Service Desk Agents?

Generative AI complements human agents by handling routine tasks, allowing them to focus on complex and strategic issues. This improves job satisfaction and enables higher value support.

6. Is Generative AI Secure and Compliant with Data Privacy Regulations?

Yes, Generative AI can be designed with robust security measures, ensuring data privacy and regulatory compliance, such as HIPAA.

7. How Does the Implementation Cost of Generative AI Compare to a Traditional Service Desk?

While the initial implementation of Generative AI may involve upfront costs, it can lead to long-term savings by reducing human resources and manual processes, providing a strong return on investment

8. How Can Generative AI Be Seamlessly Integrated into Existing Service Desk Infrastructure?

Generative AI can be integrated via purpose-built tools that work with platforms like MS Teams and various business platforms. It learns from existing data sources and provides real-time answers, fostering self-service support.

9. What Are the Benefits of Generative AI in Employee Support and Ticket Resolution?

Generative AI offers benefits such as faster resolutions, reduced ticket volumes, improved user satisfaction and the ability to handle large-scale support without human limitations.

10. How Can Organizations Choose Between Traditional Service Desks and Generative AI Service Desks?

The choice depends on the organization's needs, tech readiness, budget and desire for innovation. Generative AI Service Desks offer tech disruption and agile processes, suitable for dynamic leaders and organizations aiming for efficiency and growth.

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Rezolve.ai Implementation FAQs

1. How Do You Set Up Rezolve.ai in MS Teams, Web Interface?

Setting up Rezolve.ai is a straightforward process, whether you're using MS Teams or a web interface. Just like installing a new app on your phone, find it in the Teams app store, click install and follow the simple instructions. This quick setup allows you to start reaping the benefits of this powerful tool immediately.

2. How Does the Implementation Process Work?

The implementation of Rezolve.ai is designed to be user-friendly. The process includes tailoring the system to your specific needs, integrating it with existing IT infrastructure and training your team on how to use it. The friendly team at Rezolve.ai guides you through each step, ensuring a smooth transition.

3. How Long Does It Take to Implement Rezolve.ai?

The implementation timeline can vary depending on your organization's unique needs. Unlike time-consuming software updates, most organizations can expect to have Rezolve.ai up and running within a few weeks, allowing for a quick transition to improved efficiency.

4. Can You Transfer Data from the Old Service Desk to Rezolve.ai?

Absolutely! Rezolve.ai is built to ensure smooth transitions. Think of it as moving your music library from one streaming service to another. The team at Rezolve.ai will assist you in transferring your data from your old service desk, making sure that no essential information is lost.

5. What Are the Different Implementation Plans for Rezolve.ai?

Rezolve.ai offers a variety of implementation plans to match different needs and budgets. It's like choosing a mobile phone plan; you can select the one that best fits your organization's requirements. These plans provide the flexibility to align with various business sizes and goals.

6. Does Rezolve.ai Have Any Implementation Partners?

Yes, Rezolve.ai works with a range of implementation partners, ensuring a seamless integration process. It's akin to having a team of expert builders help construct your dream house, providing the expertise and support needed to get the best out of the system.

7. What Kind of Support Is Available During and After Implementation?

Rezolve.ai doesn't just leave you hanging post-implementation. Comprehensive support is available during and after the process, including 24/7 helpdesk support. This support ensures that any questions or issues are promptly addressed, maintaining smooth operations.

8. How Does Rezolve.ai Handle Multi-language Support?

Rezolve.ai is designed with global reach in mind, supporting multiple languages. This multilingual capability ensures that diverse user bases across different regions can interact with the system in their preferred language, enhancing user experience.

9. Can Rezolve.ai Be Integrated with Other Tools like CRMs, ERPs, etc.?

Rezolve.ai's integration capabilities are versatile, allowing for seamless connections with various tools like CRMs and ERPs. This integration empowers businesses to streamline operations and enhance workflow efficiency, all within a unified platform.

10. What Security Measures Are in Place During Implementation?

Security is a paramount concern for Rezolve.ai. During the implementation process, robust measures are put in place to ensure data integrity and privacy. From encryption to secure access controls, all aspects are considered to provide a secure environment.

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Rezolve.ai Platform FAQs

1. What Does the Desktop Automation Module in Rezolve.ai Do?

Rezolve.ai's Desktop Automation module isn't just a time-saver; it's a game-changer. This powerful tool automates a wide range of tasks, from mundane data entry to complex IT processes. By freeing up employees to focus on more critical tasks, it enhances efficiency and reduces errors.

2. What About the Automation and Process Orchestration Studio in Rezolve.ai?

The Automation and Process Orchestration Studio in Rezolve.ai is more than just a tool; it's a complete solution. With its visual interface for designing, executing and managing workflows, it simplifies the automation of complex processes. It's a pivotal feature for improving operational efficiency and streamlined business operations.

3. What Kind of Integrations Does Rezolve.ai Offer?

Rezolve.ai isn't limited to standalone functionality; it's designed to integrate with various third-party applications. This integration capability streamlines workflows and enhances collaboration, allowing businesses to get more done without juggling multiple platforms.

4. How Advanced Is the Analytics Module in Rezolve.ai?

Rezolve.ai's analytics module isn't just a basic statistics tracker; it's a comprehensive tool for actionable insights. With custom dashboards and performance tracking capabilities, it empowers leaders to make data-driven decisions. This advanced analytics functionality supports continuous improvement and growth

5. What Are the Unique Features in Teams That Set Rezolve.ai Apart?

Rezolve.ai stands out with its unique features in Teams, such as an AI-driven chatbot and virtual agent. It's like having a team of virtual assistants, providing instant support and enhancing user satisfaction, making it a standout choice in the competitive landscape.

6. How Does Rezolve.ai's Virtual Agent Perform?

Rezolve.ai's virtual agent is not just a robotic responder; it's an intelligent assistant that uses AI to understand user queries and provide instant, accurate responses. This responsiveness and accuracy result in improved user satisfaction and streamlined support processes

7. What Is Rezolve.ai's User Interface Like?

Rezolve.ai's user interface is designed to be more than just functional; it's intuitive and user-friendly. The sleek navigation and visually appealing design ensure that users of all skill levels can easily interact with the platform, enhancing the overall user experience.

8. Can Rezolve.ai Be Customized According to Business Needs?

Rezolve.ai isn't a one-size-fits-all solution; it's a platform that offers customization to align with specific business needs. Whether it's branding, workflow design, or integrations, Rezolve.ai can be tailored to fit your organization like a well-made suit.

9. How Does Rezolve.ai Ensure Compliance with Regulations and Standards?

Compliance isn't just a checkbox for Rezolve.ai it's a commitment. By adhering to various standards and regulations, Rezolve.ai ensures that legal alignment and data protection are maintained at all times. It's a reliable solution for businesses seeking a platform that takes compliance seriously.

10. How Does Rezolve.ai’s Generative AI Enhance Support?

Rezolve.ai’s Generative AI rapidly resolves complex queries with high accuracy, reducing resolution time and the need for human intervention. It's an efficiency game-changer for your support processes.

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Rezolve.ai Infosec and Privacy FAQs

1. Is Rezolve.ai a SaaS product? Is Rezolve.ai available in an On-prem model?

Rezolve.ai is offered as a cloud-hosted Software as a Service (SaaS) product, providing flexibility and scalability to fit various business needs. At this moment, an on-premises model is not available. This cloud-first approach ensures easy access, updates and support, aligning with modern business requirements.

2. Which cloud service is Rezolve.ai hosted on? Which region is it hosted in?

Rezolve.ai makes its home on Microsoft Azure, a leading cloud platform known for its reliability and security and also utilizes resources from Amazon Web Services (AWS). Servers are strategically located in the United States and Europe, ensuring optimal performance and adherence to regional compliance regulations

3. Is the data encrypted during transit and at rest?

Yes, Rezolve.ai takes data protection seriously. Data is encrypted both during transit, such as when you send an email and at rest, like files on a hard drive. Using AES encryption facilities provided by the Azure environment, Rezolve.ai ensures that your data remains secure at all times.

4. What other data security measures exist?

Rezolve.ai's security measures go beyond encryption. It includes physical and logical access control, rigorous backup and recovery policies, secure VPNs for remote work and adherence to international security standards. Think of it as a multi-layered shield, providing all-around protection for your data.

5. Will our input data be shared with OpenAI or ChatGPT or Microsoft or Google when we use Rezolve.ai's service?

As questions are asked to the bot, information is passed to an enterprise-grade API, which is sent to a Large Language Model (e.g., OpenAI, Google Vertex AI) for processing. The data is not stored. The data is not used for training any AI model. The data is kept private. No one at OpenAI, Microsoft, Google can have access to the data. We also put many layers in place to filter out sensitive and/or identifiable information before sending the data to an LLM.

6. Does Rezolve.ai sign a Business Associate (BA) agreement if the subscriber is in the Healthcare industry?

Absolutely! Rezolve.ai recognizes the unique compliance needs of the healthcare sector. Therefore, it's prepared to sign a Business Associate (BA) agreement, reinforcing its commitment to privacy, security and adherence to healthcare-specific regulations.

7. How do you ensure that Personally Identifiable Information (PII) does not remain in chat transcripts or flow to tickets?

Rezolve.ai utilizes a robust Data Loss Prevention (DLP) layer. This specialized feature allows subscribers to specify and mask types of PII, ensuring that sensitive information like credit card numbers or social security details does not remain in chat transcripts or flow into tickets

8. How are accounts safely set up?

Account setup in Rezolve.ai is designed with security at its core. Accounts are created with randomly generated passwords, initially disabled and require administrative reset and approval. It's like having a two-step verification process, ensuring that only authorized users can access the system.

9. How do you ensure data security for an MSP that has multiple customers?

Rezolve.ai employs a unique method of data isolation, ensuring that an MSP's client data is never mixed. By utilizing 'Access rules', domain names and metadata, access is siloed and restricted based on user attributes. It's like having separate lockers for each client, ensuring individual privacy and security.

10. How does Rezolve.ai manage vulnerability and patch management to ensure optimum security?

Rezolve.ai is always a step ahead when it comes to safeguarding your data. Our vulnerability and patch management process is proactive, constantly monitoring for any potential weaknesses and swiftly acting to rectify them.

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MS 365 Copilot vs Rezolve.ai FAQs

1. Getting started: What does Microsoft 365 Copilot, Co-pilot studio and Rezolve.ai do?

Microsoft 365 Copilot is an AI assistant that supports individuals at work. It is integrated with Microsoft 365 apps – Word, Excel, PowerPoint, Outlook, Teams. It is generally available for enterprise customers for $30 per user per month.  

Microsoft Co-pilot studio is a GenAI enabled automation platform that may be leverages to create interconnected multiple Co-pilots.

Rezolve.ai is a Generative AI-powered employee support and engagement product. Built as an Enterprise Service Desk (IT, HR, Finance, Facilities, and more) with AI, Automation, and Live Chat, Rezolve.ai is accessible to employees through MS Teams/web/mobile/email channels – and is focused on creating efficiency and superlative experience for employees.

2. Purpose

Microsoft 365 Copilot supports individuals rather than enterprises. Its focus is on individual productivity especially in context of Microsoft office products. Based on its pricing, this seems to be targeting high value/expensive office staff (senior execs, traders, Sales leaders etc.) that use Microsoft office extensively.

Microsoft Co-pilot studio is a platform built to help engineers create varied Co-pilot experiences.

Rezolve.ai was built as a ready-to-deploy Enterprise/IT/HR/Multi-Department employee support and service desk built. Its focus is very clear.    Although they are similar, comparing these tools is like comparing apples and oranges. 

3. Product vs Platform

“A platform is not a product, but rather a set of capabilities that enable the creation of products. In other words, you can build products on top of a platform, but a platform itself is not a product.” “Architecture ad governance magazine. In other words, a platform needs a lot of work to convert it into a product. This typically means time, focus, budget, expertise and patience. A product is what an enterprise can eventually deploy – not a platform.
 
* Microsoft 365 Copilot is a product.
* Microsoft Co-pilot studio is a platform.

Rezolve.ai
is a product. It is important to discuss here what will it take to create an Employee focused product out of a co-pilot. In terms of expertise, you will have to accumulate following expertise  
1. Prompt writing expert: Complex implementations need sophisticated prompts. Employee service desk implementations are very sophisticated to meet the expectations of the customers. Therefore, you would need a senior expert in this space.
2. GenAI expert: With a fast-evolving GenAI LLMs (Large Language model) and LAMs (Large action models) landscape and architecture, you will need one or more GenAI experts.
3. Chatbot UI/UX expert – To design an optimal experience from the users' perspective, you will have to hire a Chatbot UI/UX expert.
4. Co-pilot and automated power expert: Co-pilot is a new platform, and you will have to develop expertise or hire/retain engineers to continue to build and maintain the solution. Since Co-pilot uses Power automate infrastructure extensively, you will have to hire people that understand that as well.
5. Integration and cloud expert: Co-pilot will need to talk to different systems for an effective automation strategy execution.

4. Choice of LLM

Microsoft products are limited to LLMs that are available in their ecosystem – which is OpenAI.
Rezolve.ai offers a choice of LLMs from OpenAI, Google, IBM, Meta and Anthropic. In this fast-evolving world, innovation is spread out – and our model allows you to get the best solution possible. We also implement a primary and a secondary LLM (often from different companies) to ensure operational resilience.  

5. Troubleshooting, Triaging and employee support context

Rezolve.ai comes ready with specialized and proprietary triaging and troubleshooting algorithms that allows it to handle all employees facing technology and other issues in a way that mimics the human thought process. Our product understands varied IT and HR scenarios innately – along with the intelligence on how to react to it.
Co-pilot does not have this kind of specialization.

6. Source of Data Ingestion:

Microsoft 365 Copilot provides generative AI and data ingestion within Microsoft 365 apps and not beyond that. Co-pilot studio offers data ingestion from a few other sources – but nothing as extensive as Rezolve.ai.
Rezolve.ai can provide generative AI answers by ingesting Microsoft sources and beyond, including syncing with knowledge articles in your service desk (e.g., ServiceNow, JIRA and many more) or knowledge hub (e.g., Confluence, SharePoint), or source documents in a shared drive, or intranet or internet pages. Furthermore, Rezolve.ai allows you to prioritize the data sources, decide thresholds and use standard out-of-the-box data. Rezolve.ai also realizes that there are scenarios where a generated response is not needed – and allows you to give a scripted response – word for word how you composed it.

7. Analytics and Reporting:

While both Rezolve.ai and Co-pilots cover the basic expect analytics – Rezolve.ai use its Aura Insights module to create reports which fall into predictive analytics. Rezolve.ai can suggest to you “Next Best Action” to take in your service desk. This functionality does not exist in Co-pilot.

8. Ability to Take Action:

Microsoft 365 Copilot can provide responses and summaries, but it’s limited in its ability to take action or perform automation, especially in the context of the service desk. Co-pilot studio can be configured to take actions – by using power automate platform. 

Rezolve.ai goes beyond answering questions, providing summaries, and citing sources. Rezolve.ai’s bot can take actions and provide access to your employees, troubleshooting issues on the fly, and kick off process automation. Rezolve.ai can do all this and especially in the employee support and service desk context.

Rezolve.ai already has out-of-box integrations of numerous HR systems (e.g., WorkDay, ADP, UKG), Learning Systems, Enterprise apps and more. Rezolve.ai can drive action across different platforms via our low code/no code Studio and workflow orchestration platform.

9. Technicians/Support agent experience:

Microsoft 365 Copilot is designed to support individuals, not in the context of service desk individuals like technicians or Service desk experts.

Rezolve.ai has capabilities beyond self-service for employees. Rezolve.ai can empower technicians by summarizing tickets, making suggestions for resolution response, asking smart questions relevant to the requester’s issues to gather more information for the technician. There are also Notes Auto complete and First Response Email capabilities within the product.

10. Teams Experience:

Rezolve.ai provides a ready-made Employee Support experience in Teams. Through Rezolve.ai, employees get a personalized bot that provides support throughout their journey as an employee – from Day 1, Day 90, for any incidence reporting and beyond. To access generative AI, employees don’t need to go to PPT or Outlook or other Microsoft Apps. They can use Teams to access the power of generative AI in the context of employee support. Pl have a look at Co-pilot and Rezolve.ai’s Teams experience to understand the difference in quality.

11. Pricing:

Microsoft 365 Copilot charges $30 per user per month. Co-pilot studio starts at USD 200 but has limitations on number of conversations, users and actions.

Rezolve.ai pricing is a fraction of Microsoft 365 Copilot at $3 per user per month for the IT Service Desk. Rezolve.ai provides more than just generative AI. It provides ITSM/HR/Multi-department Help Desk, Automation, Live Chat, and more and is specific to employee support and engagement for your organization. All features are included – plus no need to hire all the experts. You start to get the benefit from day one, creating amazing ROI.

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Rezolve.ai CXO's Guide FAQs

1. What Is Generative AI and How Is It a Disruptor in the Business World?

Generative AI is a type of artificial intelligence that can generate unique content such as texts, images and audio by learning patterns from existing data. It uses models like Generative Adversarial Networks (GANs) and Variational Autoencoders (VAEs) to create realistic content. As a massive disruptor, it offers limitless potential for enterprise applications, enabling businesses to automate processes, enhance productivity and achieve accelerated growth.

2. What Is the Difference Between Generative AI and General AI?

Generative AI is a Large Language Model (LLM) that recognizes patterns and generates output based on existing data. General AI, on the other hand, is a highly advanced technology that encompasses a broader knowledge base of the human world and society. Generative AI is seen as a stepping stone toward the development of General AI.

3. How Big Is the Generative AI Market and What Is Its Future Potential?

The Generative AI market currently stands at $40 billion and is expected to reach $1.3 trillion in the next 10 years, reflecting its enormous growth potential.

4. What Are Some Examples of Generative AI Models?

ChatGPT by OpenAI is an example of a 'Generative Pre-trained Transformer' that recognizes patterns and generates text. Rezolve.ai is another example that uses Generative AI to automate tasks and build agile knowledge bases.

5. How Can Generative AI Be Used in Content Automation?

Generative AI can automate content creation, generating text, images and videos, thus reducing the need for manual content creation and saving time and resources for businesses.

6. How Can Generative AI Enhance Decision Making in Businesses?

Generative AI can assist businesses in making data-driven decisions by generating insights and predictions based on large datasets, leading to more accurate and informed decision-making processes.

7. What Are the Benefits of Generative AI in Building Agile Knowledge Bases?

Tools like Rezolve.ai can use Generative AI to crawl through an organization's knowledge documents and create a 'talking' knowledge base. This function unlocks the power of knowledge that may otherwise be siloed, aiding in areas like employee support, ticket resolution and data analysis.

8. How Does Generative AI Contribute to Cost Savings?

Automation through Generative AI can lead to cost savings in various areas such as service desk, ITSM, data analysis and repetitive tasks, resulting in increased operational efficiency.

9. Should C-Suite Leaders Consider Adopting Generative AI?

Yes, C-Suite leaders can leverage the limitless potential of Generative AI to elevate all-round business performance. Generative AI can be a boon for achieving business goals such as saving costs and accelerating growth.

10. What Are the Capabilities and ROI of Rezolve.ai as a Generative AI Helpdesk?

Rezolve.ai is a Generative AI helpdesk that automates all L1 tasks, builds agile knowledge bases, orchestrates critical business processes and enhances overall workforce productivity. Specific details about its capabilities and ROI can be explored further in related resources

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Rezolve.ai Value Proposition FAQs

How does Rezolve.ai support investment in sustainable growth and competitive advantage for CISOs?

Rezolve.ai augments employees' power with smart AI tools, enabling organizations to gain growth dividends and maintain a competitive advantage.

2. How secure is Rezolve.ai's generative AI employee support ?

Rezolve.ai's support is HIPAA, SOC 2 Type 2, ISO 27001 compliant/certified, and offers OpenAI via Enterprise APIs to guarantee data security.

3.How does Rezolve.ai facilitate safe access for remote work employees ?

Rezolve.ai ensures secure, scalable, well-baked, and versatile generative AI support, facilitating safe access for remote work employees.

4. How can Rezolve.ai improve employee productivity for CISOs?

Rezolve.ai can quickly achieve a 2 to 5% increase in productivity enterprise-wide and support safe access for remote employees.

5. How does Rezolve.ai contribute to cost optimization for CISOs?

Rezolve.ai helps in automating non-value-adding activities, allowing organizations to reduce shared services cost, thus achieving cost optimization.

6. How do enterprise-size considerations differ between building in-house and using Rezolve.ai for mid-size companies?

Rezolve.ai is compliant/certified with HIPAA, SOC 2 Type 2, ISO 27001, ensuring a high level of data security.

7. How does Rezolve.ai increase ‘enterprise velocity’ for security officers?

 Rezolve.ai supports achieving business results like reducing time-to-market and solution development cycles, aligning with the strategic goals of CISOs.

8. How does Rezolve.ai offer a secure generative AI option for employees?

Rezolve.ai provides a secure generative AI option that aligns with security protocols, reducing risks associated with employees using external tools like ChatGPT.

9. Is Rezolve.ai suitable for organizations focusing on data security?

Yes, Rezolve.ai’s platform is designed with security in mind, complying with relevant certifications and providing secure AI solutions.

10. How does Rezolve.ai align with the strategic security goals of a CISO?

Rezolve.ai aligns with CISOs by supporting sustainable growth, providing secure and scalable solutions, improving productivity, and facilitating cost optimization.

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Rezolve.ai Build vs Buy FAQs

1. What are the main considerations regarding Total Cost of Ownership when comparing building an in-house solution to using Rezolve.ai?

When building an in-house solution, there are ongoing maintenance costs, high initial investment, limited feedback, key employee attrition risks, hidden costs, and challenges in multi-department budget allocation. With Rezolve.ai, the offering is cost-effective, reduces dependency, has no additional maintenance or hidden costs, and follows a pay-as-you-go model.

2. How does the Product Development Process differ between building our own solution and using Rezolve.ai?

Building your own solution leads to slow iteration, lack of diverse perspectives, and inter-department collaboration challenges. On the other hand, Rezolve.ai embraces a startup culture, allowing for continuous improvement, rapid iteration, and broad feedback.

3. What distinguishes the Product Features of an in-house build from Rezolve.ai?

An in-house build may only provide basic functionality and Generative AI, with a risk of obsolescence. Rezolve.ai offers end-to-end employee support & automation, superior Generative AI, and frequent product updates.

4. How does Data Security compliance differ when building a solution versus using Rezolve.ai?

Building a solution requires a dedicated team to work through data security compliance. Rezolve.ai proactively builds and updates the product based on data security compliance needs.

5. What are the considerations regarding Time to Market for building versus buying with Rezolve.ai?

Building an in-house solution can lead to a slow time to market, whereas Rezolve.ai offers a fast time to market, with production ready in just one month.

6. How do enterprise-size considerations differ between building in-house and using Rezolve.ai for mid-size companies?

In-house solutions might have limited capabilities, scalability challenges, and resource constraints. Rezolve.ai provides scalable, affordable, and efficient solutions with access to advanced tools.

7. What are the Core Competency considerations when building an in-house solution versus using Rezolve.ai?

Building in-house can lead to resource drain, misplaced focus, and a risk of mediocrity. Rezolve.ai allows companies to leverage expertise, focus on core competency, and gain a strategic advantage.

8. Can you provide any Historical Precedence regarding failed implementations when building an in-house solution?

Yes, multiple enterprises have tried and failed to implement solutions like Power Virtual Agents (Microsoft) initially and switched to market solutions after failure.

9. What are some Business Case Examples that demonstrate the benefits of Rezolve.ai's Knowledge Management?

Rezolve.ai's Knowledge Management can eliminate 20% of typical service desk tickets, save up to 2000 hours a year for enterprise Service desks through AI ingestion, and reduce 'Enterprise friction,' leading to savings in employee productivity.

10. What considerations should be made regarding the Service Desk Focused Solution when building in-house versus using Rezolve.ai

Building in-house may not provide out-of-the-box capabilities, has a generic focus, and limited integration. Rezolve.ai offers a comprehensive solution with a focus on employee support, engagement, and seamless integration with existing systems.

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Rezolve.ai Infosec and Privacy FAQs

1. Is Rezolve.ai a SaaS product? Is Rezolve.ai available in an On-prem model?

Rezolve.ai is offered as a cloud-hosted Software as a Service (SaaS) product, providing flexibility and scalability to fit various business needs. At this moment, an on-premises model is not available. This cloud-first approach ensures easy access, updates and support, aligning with modern business requirements.

2. Which cloud service is Rezolve.ai hosted on? Which region is it hosted in?

Rezolve.ai makes its home on Microsoft Azure, a leading cloud platform known for its reliability and security and also utilizes resources from Amazon Web Services (AWS). Servers are strategically located in the United States and Europe, ensuring optimal performance and adherence to regional compliance regulations

3. Is the data encrypted during transit and at rest?

Yes, Rezolve.ai takes data protection seriously. Data is encrypted both during transit, such as when you send an email and at rest, like files on a hard drive. Using AES encryption facilities provided by the Azure environment, Rezolve.ai ensures that your data remains secure at all times.

4. What other data security measures exist?

Rezolve.ai's security measures go beyond encryption. It includes physical and logical access control, rigorous backup and recovery policies, secure VPNs for remote work and adherence to international security standards. Think of it as a multi-layered shield, providing all-around protection for your data.

5. Will our input data be shared with OpenAI or ChatGPT or Microsoft or Google when we use Rezolve.ai's service?

As questions are asked to the bot, information is passed to an enterprise-grade API, which is sent to a Large Language Model (e.g., OpenAI, Google Vertex AI) for processing. The data is not stored. The data is not used for training any AI model. The data is kept private. No one at OpenAI, Microsoft, Google can have access to the data. We also put many layers in place to filter out sensitive and/or identifiable information before sending the data to an LLM.

6. Does Rezolve.ai sign a Business Associate (BA) agreement if the subscriber is in the Healthcare industry?

Absolutely! Rezolve.ai recognizes the unique compliance needs of the healthcare sector. Therefore, it's prepared to sign a Business Associate (BA) agreement, reinforcing its commitment to privacy, security and adherence to healthcare-specific regulations.

7. How do you ensure that Personally Identifiable Information (PII) does not remain in chat transcripts or flow to tickets?

Rezolve.ai utilizes a robust Data Loss Prevention (DLP) layer. This specialized feature allows subscribers to specify and mask types of PII, ensuring that sensitive information like credit card numbers or social security details does not remain in chat transcripts or flow into tickets

8. How are accounts safely set up?

Account setup in Rezolve.ai is designed with security at its core. Accounts are created with randomly generated passwords, initially disabled and require administrative reset and approval. It's like having a two-step verification process, ensuring that only authorized users can access the system.

9. How do you ensure data security for an MSP that has multiple customers?

Rezolve.ai employs a unique method of data isolation, ensuring that an MSP's client data is never mixed. By utilizing 'Access rules', domain names and metadata, access is siloed and restricted based on user attributes. It's like having separate lockers for each client, ensuring individual privacy and security.

10. How does Rezolve.ai manage vulnerability and patch management to ensure optimum security?

Rezolve.ai is always a step ahead when it comes to safeguarding your data. Our vulnerability and patch management process is proactive, constantly monitoring for any potential weaknesses and swiftly acting to rectify them.

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Rezolve.ai Value Proposition FAQs

1. How can Rezolve.ai optimize Service delivery cost for HR?

Rezolve.ai uses automation and AI to reduce the cost per transaction for repetitive tasks by up to 85%, handling generic HR policy and transactional questions.

2. How does Rezolve.ai increase HR Technology adoption?

Rezolve.ai enables employees to use any HR technology via MS Teams, thanks to over 150+ integrations, responding to emails and orchestrating workflows.

3. How can Rezolve.ai create a strategic shift in value generated by HR?

Rezolve.ai lets AI handle transactional activities, allowing HR to shift focus to higher value functions and issues, reducing enterprise risk.

4. How does Rezolve.ai engage and retain employees for HR?

Rezolve.ai offers Surveys, Notifications over MS Teams, Change management/learning videos, providing a truly modern and premium employee experience.

5. Can Rezolve.ai reduce the burden on overworked HR specialists?

Yes, Rezolve.ai's generative AI capability answers generic HR policy and transactional questions, reducing the burden on HR specialists.

6. How does Rezolve.ai integrate with existing HR technologies?

Rezolve.ai integrates with over 150+ HR technologies, allowing employees to access various platforms just by visiting MS Teams.

7. What impact does Rezolve.ai have on HR cost management?

Rezolve.ai's automation and AI capabilities can reduce transactional costs for repetitive tasks by up to 85%, optimizing HR service delivery costs.

8. How does Rezolve.ai contribute to employee engagement for HR?

Rezolve.ai enhances employee engagement through MS Teams notifications, surveys, and change management/learning videos, providing a modern experience.

9. Can Rezolve.ai handle complex workflows across HR platforms?

Yes, Rezolve.ai's generative AI can respond to emails and orchestrate complex workflows across platforms, streamlining HR processes..

10.How does Rezolve.ai align with the strategic goals of a CHRO?

Rezolve.ai aligns with CHROs by optimizing service delivery cost, increasing HR technology adoption, creating a strategic shift in HR value, and engaging and retaining employees

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Rezolve.ai Implementation FAQs

1. How Do You Set Up Rezolve.ai in MS Teams, Web Interface ?

Setting up Rezolve.ai is a straightforward process, whether you're using MS Teams or a web interface. Just like installing a new app on your phone, find it in the Teams app store, click install and follow the simple instructions. This quick setup allows you to start reaping the benefits of this powerful tool immediately

2. How Does the Implementation Process Work?

The implementation of Rezolve.ai is designed to be user-friendly. The process includes tailoring the system to your specific needs, integrating it with existing IT infrastructure and training your team on how to use it. The friendly team at Rezolve.ai guides you through each step, ensuring a smooth transition.

3. How Long Does It Take to Implement Rezolve.ai?

The implementation timeline can vary depending on your organization's unique needs. Unlike time-consuming software updates, most organizations can expect to have Rezolve.ai up and running within a few weeks, allowing for a quick transition to improved efficiency.

4. Can You Transfer Data from the Old Service Desk to Rezolve.ai?

Absolutely! Rezolve.ai is built to ensure smooth transitions. Think of it as moving your music library from one streaming service to another. The team at Rezolve.ai will assist you in transferring your data from your old service desk, making sure that no essential information is lost.

5. What Are the Different Implementation Plans for Rezolve.ai?

Rezolve.ai offers a variety of implementation plans to match different needs and budgets. It's like choosing a mobile phone plan; you can select the one that best fits your organization's requirements. These plans provide the flexibility to align with various business sizes and goals.

6. Does Rezolve.ai Have Any Implementation Partners?

Yes, Rezolve.ai works with a range of implementation partners, ensuring a seamless integration process. It's akin to having a team of expert builders help construct your dream house, providing the expertise and support needed to get the best out of the system.

7. What Kind of Support Is Available During and After Implementation?

Rezolve.ai doesn't just leave you hanging post-implementation. Comprehensive support is available during and after the process, including 24/7 helpdesk support. This support ensures that any questions or issues are promptly addressed, maintaining smooth operations

8. How Does Rezolve.ai Handle Multi-language Support?

Rezolve.ai is designed with global reach in mind, supporting multiple languages. This multilingual capability ensures that diverse user bases across different regions can interact with the system in their preferred language, enhancing user experience.

9. Can Rezolve.ai Be Integrated with Other Tools like CRMs, ERPs, etc.?

Rezolve.ai's integration capabilities are versatile, allowing for seamless connections with various tools like CRMs and ERPs. This integration empowers businesses to streamline operations and enhance workflow efficiency, all within a unified platform.

10. What Security Measures Are in Place During Implementation?

Security is a paramount concern for Rezolve.ai. During the implementation process, robust measures are put in place to ensure data integrity and privacy. From encryption to secure access controls, all aspects are considered to provide a secure environment.

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What users say about Rezolve.ai

"Awesome Software implementation methodology and support!"
5 star icons

I have never in my 35 years of IT had a better experience implementing a new software product into an organization

G2 User
IT Manager, Nonprofit
"Such a Great Product & Company"

Super helpful and such a smooth transition with the implementation. Very thoughtout and thorough!.Everyday questions and problems that end-users have. Tier 1 support questions.

Brandon C
Technology Services Support Assistant
Mid-Market(51-1000 emp.)
"Rezolve.ai will be the help desk of the future"
5 star icons

I have never in my 35 years of IT had a better experience implementing a new software product into an organization

Michael. S
CIO, University
"Great Onboarding Experience"
5 star icons

Rezolve.ai allows our staff to get help 24x7 365 days a year from any device. This can free up support staff for more in depth support.

Nate. R
IT Support Specialist
Mid-Market(51-1000 emp.)
"Attentive Customer Service, Great product"
5 star icons

Creating a unified "help desk" has helped us manage, track and analyze our help requests. Our staff can easily create request tickets or get the information they need from the system knowledge base.

G2 User
Mid-Market(51-1000 emp.)
"Prompt and Effective"
5 star icons

The support. Avanish has done a great job at hearing us voice our concerns and promptly finding a solution. Anytime we get on a call with Rezolve we always find it being a great experience. The Rezolve support team we have assigned is GREAT! We are always in good hands

Andrea. H
Mid-Market(51-1000 emp.)
"Great product and great support"
5 star icons

I like that Rezolve is being regularly improved upon and the support team is always very interested in our feedback. It's great to see improvements that we suggest get implemented.

Chris. T
Mid-Market(51-1000 emp.)
"Growing Managed IT Services company using Rezolve.ai for helpdesk tickets and chatbot."
5 star icons

Rezolve.ai has been with us every step of the way from initial onboarding and constant feature requests. Ongoing check-ins and communication channels with their team provides that we are fully supported.

Daniel. E
Small-Business(50 or fewer emp.)
"The Rezolve.ai Chatbot has been a gamechanger for our state Agency IT Support team"

Rezolve.ai has allowed us to put more self-serve tools in the hands of our 2000 users and has freed up our Service Desk team to resolve more difficult issues.

Sean. A
Enterprise(> 1000 emp.)
"Best Knowledge base and Help Desk service for Microsoft Teams"
5 star icons

Rezolve.ai has allowed us to put more self-serve tools in the hands of our 2000 users and has freed up our Service Desk team to resolve more difficult issues.

Nilson. Z
CIO
Enterprise(> 1000 emp.)

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