One of nine vendors evaluated

Ranked highest in two use cases

In the 2026 Gartner Critical Capabilities for AI Applications in IT Service Management, Rezolve.ai was ranked highest in both use cases below — the highest scores among the 10 products evaluated in each.

• AI for End-User Self-Service Use Case — 3.39 out of 5
• AI for IT Agents Use Case — 3.14 out of 5

One platform for both halves of the service desk

Not an employee chatbot bolted onto a ticketing system, and not an agent copilot that never touches the employee experience. Sidekick and VoiceIQ resolve employee issues in Teams, Slack, email, web and on the phones — grounded, cited, and executed end to end. Agent Assist, DeskIQ and Agent Studio remove the work around the work for the team behind the desk.

Across our customer base, roughly 70% of requests are resolved before they ever become tickets.

Governed autonomy on a true system of record

Everything runs on an AI-first ITSM system of record — incident to change to joiner-mover-leaver, assets and CMDB — standalone, or augmenting the ticketing system you already have. Every autonomous action is approval-gated where you want it, fully audited, and explainable. Glass-box, by design.

In production, not in theory

• ~70% of requests resolved before they become tickets
• JLL — Ask Ethics runs on Rezolve.ai for ~100,000 employees across 80+ countries
• TotalEnergies Denmark — first-ever HR chatbot answers in about 30 seconds, 24/7
• Black Angus Steakhouse — after-hours IT dependency cut from 90% to 10%
• MyEyeDr — resolution in about 10 minutes; roughly 30% of issues never become a ticket

See customer stories →

Gartner, Magic Quadrant for AI Applications in IT Service Management, Chris Matchett, Luis Fernandez, Siddharth Shetty, 17 August 2026.

Gartner, Critical Capabilities for AI Applications in IT Service Management, Siddharth Shetty, Chris Matchett, Luis Fernandez, 17 August 2026.

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