3.39out of 5
2026 Gartner® Magic Quadrant™ for AI Applications in IT Service Management
Recognized in the 2026 Gartner® Magic Quadrant™
Rezolve.ai was one of nine vendors evaluated in the 2026 Gartner Magic Quadrant for AI Applications in IT Service Management. We believe it reflects the momentum behind governed, agentic service management for IT, HR, and Finance.
From the companion research Ranked highest in two use cases
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2026 Gartner® Magic Quadrant™
AI Applications in IT Service Management
One of nine vendors evaluated
Source: Gartner®, Magic Quadrant for AI Applications in IT Service Management, 17 August 2026. Full attribution and disclaimer
From the companion research
Ranked highest in two use cases
In the 2026 Gartner Critical Capabilities for AI Applications in IT Service Management, Rezolve.ai was ranked highest in both use cases below — the highest scores among the 10 products evaluated in each.
3.14out of 5
AI for IT Agents Use Case
Go to the page →The whole-desk approach
One platform for both halves of the service desk
Not an employee chatbot bolted onto a ticketing system, and not an agent copilot that never touches the employee experience. Sidekick and Rezolve VoiceIQ resolve employee issues in Teams, Slack, email, web and on the phones — grounded, cited, and executed end to end. Agent Assist, Rezolve DeskIQ and Agent Studio remove the work around the work for the team behind the desk.
Across our customer base, roughly 70% of requests are resolved before they ever become tickets.
Resolve →The foundation
Governed autonomy on a true system of record
Everything runs on an AI-first ITSM system of record — incident to change to joiner-mover-leaver, assets and CMDB — standalone, or augmenting the ticketing system you already have. Every autonomous action is approval-gated where you want it, fully audited, and explainable. Glass-box, by design.
System of record →Results
In production, not in theory
~70%
of requests resolved before they become tickets
100kEmployees
JLL
Ask Ethics runs on Rezolve.ai for ~100,000 employees across 80+ countries
30sResponse
TotalEnergies Denmark
first-ever HR chatbot answers in about 30 seconds, 24/7
10%From 90%
Black Angus Steakhouse
after-hours IT dependency cut from 90% to 10%
Before
90%
After
10%
10 minResolution
MyEyeDr
resolution in about 10 minutes; roughly 30% of issues never become a ticket
Rated 4.8/5 on G2
Rated 4.8/5 on Microsoft AppSource
FAQ
Frequently asked questions
Do we have to replace our ITSM platform?
No. Rezolve.ai runs standalone on its own AI-first system of record, or augments your existing ticketing system.
Is this only for IT?
No. The same platform serves IT, HR, and Finance — including HR use cases like TotalEnergies Denmark’s Robin.
How is autonomy kept safe?
Every action can be approval-gated, and everything is audited and explainable — you always see what the AI did and why.
See governed autonomy in your environment
Gartner attribution and disclaimer
Gartner, Magic Quadrant for AI Applications in IT Service Management, Chris Matchett, Luis Fernandez, Siddharth Shetty, 17 August 2026.
Gartner, Critical Capabilities for AI Applications in IT Service Management, Siddharth Shetty, Chris Matchett, Luis Fernandez, 17 August 2026.
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© 2026 Rezolve.ai
2026 Gartner Magic Quadrant