How Agentic AI Is Changing the Role of the IT Technician
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Our Speakers
Chris Martin is an ITIL-certified sales leader with 15+ years in consulting and over a decade in ITSM, AI, and IT Asset Management. He has led high-impact growth at Samanage (acquired by SolarWinds), SymphonyAI, and now drives helpdesk transformation with Agentic AI at Rezolve.ai.
Rezolve.ai launched the Summer of ITSM Trade-In to help organizations replace aging ITSM platforms without the pain.
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Originally unveiled at SupportWorld Live 2025, this campaign struck a chord with IT leaders across industries. Whether you were there or not—now’s your chance to act.
Loved by Users, Recognized by the Industry
Webinar Series
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Agenda
Your new AI teammate has arrived. Now what?
AI isn’t coming for your job—it’s applying for one next to you. As Agentic AI enters the IT department, the role of the technician is evolving fast. So what does that mean for the people behind the service desk?
In this fast-paced, podcast-style session, we’ll explore how Agentic AI is augmenting—not replacing—technicians by upskilling teams, rethinking org charts, and changing how humans and AI collaborate on the ground. Expect real talk, live Q&A, and a few laughs along the way.
What You’ll Learn
- What “trusting your AI teammate” actually looks like in IT support
- How Agentic AI is transforming workflows without removing the human touch
- New skills IT technicians need in 2025 (think beyond prompt engineering)
- How companies are rolling this out—and what mistakes to avoid
- What the technician’s job might look like in 5 years
How Agentic AI Is Changing the Role of the IT Technician
Agenda
Your new AI teammate has arrived. Now what?
AI isn’t coming for your job—it’s applying for one next to you. As Agentic AI enters the IT department, the role of the technician is evolving fast. So what does that mean for the people behind the service desk?
In this fast-paced, podcast-style session, we’ll explore how Agentic AI is augmenting—not replacing—technicians by upskilling teams, rethinking org charts, and changing how humans and AI collaborate on the ground. Expect real talk, live Q&A, and a few laughs along the way.
What You’ll Learn
- What “trusting your AI teammate” actually looks like in IT support
- How Agentic AI is transforming workflows without removing the human touch
- New skills IT technicians need in 2025 (think beyond prompt engineering)
- How companies are rolling this out—and what mistakes to avoid
- What the technician’s job might look like in 5 years
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