OpenAI Integrated Service Desk: Where We Are & What the Future Holds
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Our Speakers
As a co-founder of Rezolve.ai, along with his previous experiences, Manish has created innovative solutions and provided thought leadership in the space of ITSM and Employee support. He is a proponent of Agentic AI and believes that we live in an era of 'A great migration', wherein products and solutions are going to migrate from SaaS native arctitecture to 'GenAI native architecture' in next few quarters and years.
Joshua O’Brien, Head of Generative AI at Rezolve.ai, fuses a decade of frontline IT support and Microsoft 365 administration experience with deep LLM engineering expertise to power the platform’s agentic ticketing, triaging, and analytics engine. Having risen from infrastructure intern to Technical Support Manager, he speaks the language of service-desk teams and distils real-world insights into Rezolve.ai's autonomous service delivery and product evolution.
Rezolve.ai launched the Summer of ITSM Trade-In to help organizations replace aging ITSM platforms without the pain.
Checkout Our Upcoming and Recent Events
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Originally unveiled at SupportWorld Live 2025, this campaign struck a chord with IT leaders across industries. Whether you were there or not—now’s your chance to act.
Loved by Users, Recognized by the Industry
Webinar Series
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Agenda
Join us for an insightful webinar as we dive into the revolutionary impact of Generative AI on service desk and employee support. Manish, Tracy and Josh, our esteemed panelists, will share their expertise on the diverse applications of Generative AI, its distinctions from traditional AI, data security considerations, and the potential for automation and improved business outcomes. Don't miss this opportunity to explore the transformative capabilities of Generative AI.
OpenAI Integrated Service Desk: Where We Are & What the Future Holds
Agenda
Join us for an insightful webinar as we dive into the revolutionary impact of Generative AI on service desk and employee support. Manish, Tracy and Josh, our esteemed panelists, will share their expertise on the diverse applications of Generative AI, its distinctions from traditional AI, data security considerations, and the potential for automation and improved business outcomes. Don't miss this opportunity to explore the transformative capabilities of Generative AI.
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