Virtual webinar

OpenAI Integrated Service Desk: Where We Are & What the Future Holds

AI-first from the ground up. See the five moves that define a modern service desk, and the product behind each one.

Zoom

May 30, 2023

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About event

More IT teams are asking the same question: are we still getting our money's worth from ServiceNow?Between the subscription, the administration, the workflow rebuilds, and the wait for anything to actually change, the real cost has a way of outgrowing the value. So in this session, we're doing something different.

Instead of walking a feature checklist, we'll tell the story of the modern service desk in five moves, and show you the product behind each one.

This isn't only about replacing ServiceNow. Whether you want to move off it entirely or add agentic AI on top of what you already run, Rezolve.ai works both ways, as a full alternative or as a layer of intelligence that augments your existing ServiceNow environment.

In 60 minutes, Manish Sharma (Co-Founder and CRO), Josh O'Brien (Head of Generative AI), and Rob O'Brien walk you through what it means to be AI-first, agentic ITSM for IT, HR, and FinOps: five product glimpses, one for each move a modern service desk has to make. Built for the agentic era, not retrofitted for it.

Why this matters

TCO keeps rising. Change is slow. Teams are asking if there's a better way.

What you'll see live

Five product glimpses across Resolve, Learn, Assist, Automate, and Record.

Who it's for

Teams evaluating ServiceNow, Ivanti, Jira Service Management, BMC, or building with AI.

What you’ll learn:

The five moves of a modern service desk:

Resolve. How an AI-first front door settles most requests on its own, across chat, email, and voice, before they ever become tickets.

Learn. How the system gets smarter from every interaction, closing knowledge gaps so it resolves more over time instead of staying static.

Assist. How the tickets that do form arrive already worked, triaged, summarized, and drafted, so agents review instead of starting cold.

Automate. How anyone builds agents and automations in plain language, cloning proven ones and connecting to your stack.

Record. How it all runs on a real system of record, standalone, or as the intelligence layer on top of ServiceNow.

Plus: what "AI-first" actually means in agentic ITSM, how we handle InfoSec, compliance, and data leak prevention, and a summer transition offer available to attendees.

Speakers

Speaker

Manish Sharma

CRO, Rezolve.ai

Speaker

Joshua O'Brien

Head of Generative AI

Frequently asked questions

1. Is this a live demo or just slides?

It's a product demo. You'll see five glimpses of Rezolve.ai in action, one for each move of a modern service desk, so you can judge it for yourself.

2. Do I have to be a ServiceNow customer to get value from this?

No. The session is built for anyone evaluating ServiceNow, Jira Service Management, Ivanti, or BMC, and for teams that want to add agentic AI to what they already run.

3. Will the session be recorded?

Yes. Register and we'll send you the recording afterward, even if you can't make it live.

4. Will you actually talk about pricing?

We'll touch on pricing and commercials at a high level and point you to where you can get specifics for your environment.

5. Is this a sales pitch?

No. It's a straight evaluation session organized around how a modern service desk actually works. No theory, no vendor rant.

6. What is the summer transition offer?

It's a special offer available to qualified teams considering a move to Rezolve.ai. We'll share the details during the session.

Webinar Series

OpenAI Integrated Service Desk: Where We Are & What the Future Holds

Manish Sharma

CRO, Rezolve.ai

Tracy Vo

Head of Client Solutions

Joshua O'Brien

Head of Generative AI

Manish Sharma

CRO, Rezolve.ai

Tracy Vo

Head of Client Solutions

Joshua O'Brien

Head of Generative AI

Manish Sharma

CRO, Rezolve.ai

Tracy Vo

Head of Client Solutions

Joshua O'Brien

Head of Generative AI

Manish Sharma

CRO, Rezolve.ai

Tracy Vo

Head of Client Solutions

Joshua O'Brien

Head of Generative AI

Manish Sharma

CRO, Rezolve.ai

Tracy Vo

Head of Client Solutions

Joshua O'Brien

Head of Generative AI

Manish Sharma

CRO, Rezolve.ai

Tracy Vo

Head of Client Solutions

Joshua O'Brien

Head of Generative AI

Agenda

Join us for an insightful webinar as we dive into the revolutionary impact of Generative AI on service desk and employee support. Manish, Tracy and Josh, our esteemed panelists, will share their expertise on the diverse applications of Generative AI, its distinctions from traditional AI, data security considerations, and the potential for automation and improved business outcomes. Don't miss this opportunity to explore the transformative capabilities of Generative AI.

Speakers

Manish Sharma

CRO, Rezolve.ai

Tracy Vo

Head of Client Solutions

Joshua O'Brien

Head of Generative AI