The Power of Explainability: Building Trust in Agentic AI-Powered Support Overview
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Our Speakers
Joshua O’Brien, Head of Generative AI at Rezolve.ai, fuses a decade of frontline IT support and Microsoft 365 administration experience with deep LLM engineering expertise to power the platform’s agentic ticketing, triaging, and analytics engine. Having risen from infrastructure intern to Technical Support Manager, he speaks the language of service-desk teams and distils real-world insights into Rezolve.ai's autonomous service delivery and product evolution.
Josh Carrero, Solutions Architect at Rezolve.ai, has a diverse background spanning technical support, AI product management, and user experience design. With a strong focus on quality control and cross-functional collaboration, he leads initiatives from client onboarding to third-party integrations and internal feedback management, ensuring seamless delivery and innovation across teams.
Rezolve.ai launched the Summer of ITSM Trade-In to help organizations replace aging ITSM platforms without the pain.
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Agenda
This 30-minute, podcast-style webinar explores Explainability—not as a buzzword, but as a foundational ingredient in building trustworthy Agentic AI inside modern IT and HR support environments.
Featuring the original architect of Rezolve.ai’s Explainability framework and a frontline solutions expert, this session will reveal how explainable AI earns user trust, supports adoption at scale, and even improves the AI itself.
What you’ll walk away with:
- Why explainability is the “missing link” in AI-powered support
- How transparency fuels trust among agents, execs, and end users
- How Sidekick 3.0 explains its actions—and how that changes the game
- How explainability helps with adoption, training, and smarter AI behavior
- What to expect from the next evolution: Explainability 2.0
The Power of Explainability: Building Trust in Agentic AI-Powered Support Overview
Agenda
This 30-minute, podcast-style webinar explores Explainability—not as a buzzword, but as a foundational ingredient in building trustworthy Agentic AI inside modern IT and HR support environments.
Featuring the original architect of Rezolve.ai’s Explainability framework and a frontline solutions expert, this session will reveal how explainable AI earns user trust, supports adoption at scale, and even improves the AI itself.
What you’ll walk away with:
- Why explainability is the “missing link” in AI-powered support
- How transparency fuels trust among agents, execs, and end users
- How Sidekick 3.0 explains its actions—and how that changes the game
- How explainability helps with adoption, training, and smarter AI behavior
- What to expect from the next evolution: Explainability 2.0
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