Evaluating the Shift from Legacy ITSM: What IT Leaders Need to Know Before Making the Move
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Our Speakers
Our Speaker
As a co-founder of Rezolve.ai, along with his previous experiences, Manish has created innovative solutions and provided thought leadership in the space of ITSM and Employee support. He is a proponent of Agentic AI and believes that we live in an era of 'A great migration', wherein products and solutions are going to migrate from SaaS native arctitecture to 'GenAI native architecture' in next few quarters and years.
Rezolve.ai launched the Summer of ITSM Trade-In to help organizations replace aging ITSM platforms without the pain.
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Originally unveiled at SupportWorld Live 2025, this campaign struck a chord with IT leaders across industries. Whether you were there or not—now’s your chance to act.
Loved by Users, Recognized by the Industry
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Webinar Series
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Agenda
If your team is still operating on a legacy ITSM platform—this is your wake-up call.
Modern enterprises are moving away from ticket portals, static workflows, and reactive support. In their place: intelligent, autonomous platforms that live where your users already work—inside Microsoft Teams and Slack.
In this Summer of ITSM Trade-In webinar, we’ll help you decide whether it’s time to make the switch and, more importantly, how to do it with confidence.
You’ll walk away with:
- A clear view of the opportunity cost of sticking with legacy ITSM platforms
- What is Agentic AI and how it is different from Generative AI
- How automation capabilities have evolved—and what that means for ITSM
- Key capabilities to look for in a next-gen ITSM platform
- Building a compelling business case for leadership for a successful upgrade
Who Should Attend:
- CIOs, IT Directors, and Service Leaders
- ITSM owners managing ticket-heavy support models
- Transformation and automation champions
- Organizations evaluating modernization but concerned about disruption
Evaluating the Shift from Legacy ITSM: What IT Leaders Need to Know Before Making the Move
Agenda
If your team is still operating on a legacy ITSM platform—this is your wake-up call.
Modern enterprises are moving away from ticket portals, static workflows, and reactive support. In their place: intelligent, autonomous platforms that live where your users already work—inside Microsoft Teams and Slack.
In this Summer of ITSM Trade-In webinar, we’ll help you decide whether it’s time to make the switch and, more importantly, how to do it with confidence.
You’ll walk away with:
- A clear view of the opportunity cost of sticking with legacy ITSM platforms
- What is Agentic AI and how it is different from Generative AI
- How automation capabilities have evolved—and what that means for ITSM
- Key capabilities to look for in a next-gen ITSM platform
- Building a compelling business case for leadership for a successful upgrade
Who Should Attend:
- CIOs, IT Directors, and Service Leaders
- ITSM owners managing ticket-heavy support models
- Transformation and automation champions
- Organizations evaluating modernization but concerned about disruption
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