ON-DEMAND WEBINAR · 30 MIN
Evaluating the Shift from Legacy ITSM: What IT Leaders Need to Know Before Making the Move
What you'll learn
- A clear view of the opportunity cost of sticking with legacy ITSM platforms
- What is Agentic AI and how it is different from Generative AI
- How automation capabilities have evolved—and what that means for ITSM
- Key capabilities to look for in a next-gen ITSM platform
- Building a compelling business case for leadership for a successful upgrade
- CIOs, IT Directors, and Service Leaders
- ITSM owners managing ticket-heavy support models
- Transformation and automation champions
- Organizations evaluating modernization but concerned about disruption
