Top 5 trends for Service Desk in 2021

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Our Speakers

As a co-founder of Rezolve.ai, along with his previous experiences, Manish has created innovative solutions and provided thought leadership in the space of ITSM and Employee support. He is a proponent of Agentic AI and believes that we live in an era of 'A great migration', wherein products and solutions are going to migrate from SaaS native arctitecture to 'GenAI native architecture' in next few quarters and years.
Rezolve.ai launched the Summer of ITSM Trade-In to help organizations replace aging ITSM platforms without the pain.
Originally unveiled at SupportWorld Live 2025, this campaign struck a chord with IT leaders across industries. Whether you were there or not—now’s your chance to act.
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Agenda
Preview the most important trends and imperatives in the space of Employee Service Desk and support:
- New Service Delivery models
- New KPIs
- ITSM to Employee support & engagement
- Automation and ROIs
- AI`s transformative role
Top 5 trends for Service Desk in 2021
Agenda
Preview the most important trends and imperatives in the space of Employee Service Desk and support:
- New Service Delivery models
- New KPIs
- ITSM to Employee support & engagement
- Automation and ROIs
- AI`s transformative role