Rezolve.ai Help Center

Help Center

Video Tutorials

Help Topics

Getting Started

Virtual Agent Management

Using the Text Editor

Working a Ticket

Understanding the Ticketing Roles

Understanding the Virtual Agent Roles

Understanding the Live Chat Roles

Understanding the My Tickets page for a Ticket Agent

Understanding the My Tickets page for a Ticket Agent Supervisor

Train and Train Queue

Ticketing Specific Reports

Sending a Push Notification in Teams

Reset Admin Console Password ( manually created accounts only )

Removing Agents to a Ticketing Queue

Removing Agents from a Ticketing Queue

Modifying an Existing Dialogue

Modifying a User Account

Modifying an Existing Q&A in Manage QA

Modifying Taxonomy Tags

Live Chat Queue Management

Deleting Taxonomy Tags

Deleting Questions and Answers in Manage Q&A

Creating a Q&A in Manage QA

Creating a Multi-step QA

Closing a Ticket as a Ticket Agent Supervisor

Assigning Agents to a Ticketing Queue

Assign Ticket Supervisor to Queue

Adding Generic Flow to a Question in Manage QA

Adding a watcher to a Ticket

Adding a Document to a response

About Taxonomy - What is it, how to use it and how to create it