Two use cases. Two highest scores.

One platform for both halves of the service desk

Most AI for service management picks a side: the employee-facing front door, or the team behind it. We believe the two rankings reflect what happens when one platform takes both seriously — issues resolved before they become tickets, and the work around the remaining tickets shrunk for the agents who handle them, across IT, HR, and Finance.

Resolved, not redirected

Sidekick meets employees in Microsoft Teams, Slack, email and voice, answers with grounded, cited responses, and executes — password resets, access, software provisioning. VoiceIQ does the same on the phones. Behind the conversation, eight specialized agents reason over one shared context.

Across our customer base, roughly 70% of requests are resolved before they ever become tickets.

The work around the work, removed

Agent Assist delivers AI triage, summaries, similar-ticket search and drafted replies inside the agent workspace. DeskIQ clusters ticket history into ranked automation opportunities with projected impact. Agent Studio turns those opportunities into governed agents built in plain language, with MCP integrations and a 50-agent marketplace.

Governed autonomy on a true system of record

Everything runs on an AI-first ITSM system of record — incident to change to joiner-mover-leaver, assets and CMDB — standalone, or augmenting the ticketing system you already have. Every autonomous action is approval-gated where you want it, fully audited, and explainable. Glass-box, by design.

In production, not in theory

• ~70% of requests resolved before they become tickets
• JLL — Ask Ethics runs on Rezolve.ai for ~100,000 employees across 80+ countries
• TotalEnergies Denmark — first-ever HR chatbot answers in about 30 seconds, 24/7
• Black Angus Steakhouse — after-hours IT dependency cut from 90% to 10%
• MyEyeDr — resolution in about 10 minutes; roughly 30% of issues never become a ticket

See customer stories →

Go deeper on each ranking

• AI for End-User Self-Service Use Case (3.39 out of 5)
• AI for IT Agents Use Case (3.14 out of 5)

Gartner, Critical Capabilities for AI Applications in IT Service Management, Siddharth Shetty, Chris Matchett, Luis Fernandez, 17 August 2026.

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