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The Impact Of Conversational Microlearning On Employee Performance

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The Impact Of Conversational Microlearning On Employee Performance
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The Impact Of Conversational Microlearning On Employee Performance

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The Impact Of Conversational Microlearning On Employee Performance
ITSM

It is rightly said that necessity is the mother of inventions. The COVID-19 crisis forced organizations to go digital in performing almost all business processes. As companies had to shut down on-premise operations and employees could not head out of their homes, they had no option but to adapt to digital platforms to keep the ball rolling. Conversational microlearning is one such invention that has helped organizations train their employees digitally.

What Is Conversational Microlearning?

Microlearning is a fairly new mode of digital learning that involves providing users with bite-sized training content. Instead of exposing employees to longer courses and tedious training materials that take up several hours, microlearning allows them to get trained by spending not more than ten minutes every day.

Conversational microlearning is an evolved form of microlearning that involves conversational AI. Conversational AI allows users to interact with virtual assistants or chatbots just like humans. This technology allows employees to get trained by conversing with AI chatbots on a centralized platform when used with microlearning. AI allows the chatbots to understand the issues faced by the employees and tailor support to their needs and preferences.

How Does Conversational Microlearning Impact Employee Performance?

  1. Personalized Training

    The use of AI allows you to provide personalized training to your employees. Conversational microlearning makes the dedicated platform understand your employees' strengths, weaknesses, and preferences as chatbots interact with them. This allows the system to personalize the training sessions for different employees, improving their overall performance. Implementing conversational microlearning is similar to assigning a virtual personal trainer to each of your employees who understands their needs and offers personalized training to them.

  2. Integration With Collaborative Platforms

    Modern employee service desks often provide users with the feature of conversational microlearning. These tools can be integrated with collaborative platforms to offer seamless training to your employees.

    Integration with collaborative platforms helps your employees get trained on the same platform used for daily tasks. This prevents them from switching to different platforms for learning the required skills, adding to the efficiency in their training sessions.

  3. Immediate Application Of The Skills Learned

    Unlike attending workshops and webinars, conversational microlearning allows your employees to apply the lessons learned immediately. Especially if your employees train themselves through collaborative platforms, they can ascertain the effectiveness of the training sessions by applying the skills learned to their tasks.

    When your employees can immediately assess the efficiency of training sessions, the management can make necessary changes to improve them, leading to better employee performance.

  4. Optimized Use Of Knowledge Base

    Conversational microlearning helps you optimize knowledge management to provide seamless training to your employees. As you add the training materials to your enterprise knowledge base, the AI chatbots scan and provide the right information to the right employees for training them effectively.

    Moreover, the technology allows your employees to look for all relevant lessons learned on a centralized platform in multiple content formats.

  5. Better Retention Of Information

    Over time, the retention capacity of individuals has reduced significantly. If you provide your employees with lengthy manuals and handbooks to train them in specific skills, they will likely forget most of the information consumed. This leads to longer training sessions and makes your employees spend a lot of their time revising the same lessons.

    Instead, conversational microlearning helps your employees retain the information consumed by them as the size of the training content is limited. The technology allows you to cater to the limited attention span of your employees, leading to better retention of knowledge. When your employees can grasp and process the training content better, it improves employee productivity within your organization.

    Read More: Tips and tricks to elevate employee retention in 2022

  6. Learning New And Relevant Skills

    To stay ahead of the curve and relevant in the industry, it is important for your employees to learn new and advanced skills. Conversational microlearning allows your employees to get trained in highly relevant skills and sync with the current trends in the industry.

    Especially after the COVID-19 crisis, organizations worldwide have resorted to training their employees in skills and technologies such as AI, machine learning, RPA, BI, advanced data analytics, and more. You can get your employees trained in these skills and equip them with an ideal skillset with microlearning.

  7. Making Your Employees Self-reliant

    Conversational microlearning allows your employees to train themselves without needing a dedicated trainer. It helps them access the training materials from any location and learn new skills all by themselves. Especially if you are training new hires, conversational microlearning makes your employees self-reliant and independent. This helps you boost the morale of your team members, motivating them to learn more and give their 100% to the work they do.

  8. Providing Content In Engaging Formats

    The traditional approach to employee training often involves providing plain text with a few images to your employees. Along with offering bite-sized content to your workers, conversational microlearning helps you use multiple engaging content formats, further improving the quality of training offered to your employees. The new approach to digital training allows you to add images, animations, infographics, videos, and other engaging content formats to your knowledge base, making the training sessions much more effective for your employees.

  9. Efficient Tracking Of Performance

    By using a single unified platform for conversational microlearning, managers and team leaders can track the employees' performance as they consume the training content and apply the skills learned to their tasks.

    From preparing personalized assignments to tracking the effectiveness of every session, conversational microlearning helps you monitor the performance of your employees and provide them with valuable feedback. Real-time tracking of training sessions and the performance of your employees helps you organize employee training and make necessary changes as per your requirements. 

The Final Word

These are some of how conversational microlearning impacts the performance of your employees. This digitized approach to employee training helps your employees train themselves at their convenience. It allows them to resolve their queries and issues by interacting with chatbots. Especially if you work with remote employees or have set up a hybrid workplace, it is advisable to implement conversational microlearning to train your employees in a range of different skills.

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