Why Ms Teams Is The Best Collaboration Platform To Provide Employee Support?

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Why Ms Teams Is The Best Collaboration Platform To Provide Employee Support?
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Over the years, the word “collaboration” has been flung everywhere, particularly in marketing and other domains of the professional sector. Collaboration is an essential part of every organization as it plays a major role in the life of every employee. Interactions between various employees within the same team could be challenging at times, and that’s why collaborative platforms have been established for the marketplace.  

The Covid-19 has isolated employees from their workplaces, co-workers, and familiar events. This has led to stress, a drop in confidence, and broke team unity in many cases and eventually resulted in a rapid decrease in work performance. Thus, it is critical to keep up in the sense of inclusion at the remote work. Collaboration helps build an atmosphere, where employees get support and feel valued. Satisfied employees boost not only business productivity but also employee retention.  

Why Collaboration Platforms are Essential Today?

Today, businesses are functioning faster, and, thus, software development needs to maintain with commercial demands. Most businesses moved way forward from the traditional work culture of 9 am to 5 pm and have started to adopt a flexible and remote work culture. To enable this remote work culture, employees need the right tools, and that’s where collaboration platforms come in.  

In this pandemic era, collaboration tools and software are gaining momentum more than ever before. Mostly every employee prefers a flexible approach to work. From team communication to project management, these platforms provide too many options. Even though various collaboration platforms emerge every year, existing ones are continuously enhancing their features and functionality.  

Today there are several collaboration platforms such as Zoom, Slack, Google Drive and GoToMeeting. But if you search for an all-in-one solution, Microsoft Teams stands at the top of the list.  

Microsoft Teams is the best collaboration software for creating a flexible working environment, so you can decide if it’s suitable for your organization.  

Why AI and Automation are needed in collaboration platforms?

Artificial intelligence (AI) has become an essential part of our communication and collaboration in recent years. Binding in AI technologies with business communication such as team collaboration and unified communications can enhance employee productivity, save time, and develop the complete business flow.  

The statistics of G2 states that a study conducted in 2019 found that around 45% of employees used collaboration tools every week, while in 2020, around 58% of businesses have adopted collaboration tools. Today, employees spend about 50% of their time in collaborative work. It becomes no brainer to bring employee support to where employees spend the most time and are comfortable and familiar with.  

In a traditional workplace, employees and their team were forced to depend on multiple platforms for communication via email, messengers, etc. where information and support were also scattered. Those collaboration tools help create a work atmosphere where employees feel like their contributions are valued, regardless of their role or where they're, which was lacked in a traditional workplace.  

As per the reports of McKinsey, employees spend around 1.8 hours per day and 9.8 hours per week to gather the right information.  

When used with collaboration tools, AI-powered virtual assistants can automate these tasks by integrating all scattered data with intelligent knowledge management and help them gain access to the right information at the right time to the right person. AI tools can automatically recognize and present extra relevant information such as web links, videos, and documents that would be helpful for a team meet, based on the topic and keywords used.  

Imagine providing support to employees right within MS Teams. All they need is to type the question, and boom. The information is there.  

Benefits of using Microsoft Teams

A perfect collaboration platform connects all employees working on the same project and makes the best use of their capability to provide on whatever they are working on. Microsoft Teams is one of the best flexible workstream collaboration software that has swiftly gained popularity among small, mid-size and large-scale enterprises worldwide that is looking to deliver a collaborative experience for their employees.  

Microsoft Teams provides accurate tools for the employees to comprehensively work together from remote locations, from numerous devices, and avoid risky missed communications. Setting up Teams will help you to:  

  • Increase employee engagement

  • Boost productivity

  • Reduce expenditure

  • Empower employees to be more flexible

Let’s talk about why Microsoft Teams is the best bet for collaboration:  

  1. Simple and User-friendly Platform

    The prime objective of Teams is to streamline teamwork with simple channels for group chats. Several channels can be developed in a single click, conversations are in threads to make them easy to follow, and notifications can be set to turn up onscreen. Teams will help employees to work faster, smarter, and better together. It is designed with an easy and in-built user interface, making it simple to learn and use; thus, employees can focus completely on their jobs more effectively.

  2. All-in-one solution

    Being a platform integrated with Office 365, MS Team provides users easy access to Office productivity apps such as Excel and Word, along with cloud storage and syncing solutions like SharePoint. Recently, Microsoft announced that Skype for Business would be officially retired on July 31, 2021, and encouraged people to upgrade to Teams. This will empower employees to switch seamlessly between group chat, video chat, instant messaging, email, document sharing etc.

  3. Add New Features

    MS Teams is a growing platform continuously adding more apps, intelligent integration, and better upgrades. These features include Office 365 apps like Excel and apps from other partners. From the Teams app store, employees can find new apps.

  4. Boost your Microsoft Investment

    Teams is the best way to enable employees to diverge from the traditional format and become more comfortable with an efficient collaboration technique. Using Teams, employees can share files, schedule meetings from their calendar, and sync with other Office apps like OneNote, OneDrive, and Skype for Business. This will enhance collaboration and interactions while at the same time serving the adoption of Office 365.  

Employee Service Desk within MS Teams

Today, it is essential for employees to get their questions answered rapidly without causing any delay in their work. Switch the traditional service desks with the modern AI help desks that entirely automate offering employee support. These platforms leverage AI-powered chatbots that communicate with employees and deliver them with a customized solution in seconds. Also, these virtual assistants create the ticketing system invisible, allowing ease of operation for your employees. Along with generating support tickets, employees can also track the status of the individual tickets.  

It is hard for employees to work with a team that is constantly looking for methods to light fires every day, diminish drive-bys, and discover ways to reduce the support ticket queue of your employee.  

Let’s discuss how supercharges the employee support within MS Teams. is a modern employee service desk that is built specifically for MS Teams. integrated with Microsoft Teams benefit from cutting-edge AI technology and enhance employee support experiences by automating all of your internal employee requests with instant resolution. combines five types of AI-powered auto resolution skills to auto-resolve employee requirements instantly  

  1. Knowledge Skills enables MS Teams to automate their user workflows and tasks. With the help of conversational AI – chatbots, auto-resolves employees' issues instantly by delivering automated and personalized answers to specific questions with engaging content like videos, animations, documents etc.

  2. Task Skills within MS Team will enable you to provide the best employee service automation. It automates issues, queries, requests like reset passwords, unlocks accounts, supports SaaS provisioning, software installation, access management, schedules multi-channel notifications in advance, etc.

  3. Process Skills

    The conversational –AI chatbots at free up HR activities by automating user onboarding, user offboarding, workflow approvals etc.

  4. Micro-learning Skill platform empowers users to gain new skills with conversational micro-learning. Employees can leverage ai-suggested learnings any time, based on their needs at ease. They can ask a query and get a response instantly whenever they need it.

  5. Expert connect Skill

    Employers can connect and communicate with the right experts in real-time or offline to gain assistance.

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