Recognized in the 2023 Gartner® Market Guide for Artificial Intelligence Applications in IT Service Management Report

Jan 4, 2024

Dublin, CA:, the pioneering force in GenAI-enabled IT Service Management (AITSM), announced its recognition today in the recently published Gartner® Market Guide for Artificial Intelligence Applications in IT Service Management. At, we believe this recognition underlines’s innovative approach to transforming traditional IT support with its advanced Generative AI and automation capabilities.

A New Chapter in ITSM

“Exciting news to kick off 2024!” said Saurabh Kumar, CEO of “For us, this recognition in the Gartner report marks a major milestone. We believe it reaffirms our commitment to revolutionizing ITSM through the power of Generative AI. Our solution is more than just an ITSM tool; it's a vital skill for knowledge workers and IT technicians, simplifying complex IT challenges with ease and efficiency.”

Innovative Features for the Digital Age

Udaya Reddy, CTO of, highlighted the unique features of their AITSM solution, “At, we're redefining IT support with conversational knowledge, ticketing and automation. Our focus is on making IT support accessible and user-friendly, benefiting both employees and support teams.”

The Rise of Generative AI

Manish Sharma, CRO of, shared insights on the future of Generative AI. “Generative AI is not just a trend; it's a significant player in the IT sector’s evolution. To us at, we’re leading this change by offering advanced technology tailored to the specific needs of CIOs and IT professionals.”  

Gartner, Market Guide for Artificial Intelligence Applications in IT Service Management, Chris Matchett, Rich Doheny, Chris Laske, et al., 13 December 2023

Gartner Press Release, Gartner Says CIOs Must Prioritize Their AI Ambition and AI-Ready Scenarios for Next 12-24 Months, 16 October 2023, (Source: Gartner)

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner's research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About is at the forefront of the AITSM industry, offering innovative solutions that seamlessly integrate with platforms like Microsoft Teams. The company is dedicated to enhancing employee productivity and digital workplace efficiency through its Generative AI-first approach.

Transform Your Employee Support and Employee Experience​
a couple of men looking at a tabletSchedule a demo
Power of ChatGPT Within Service Desk
Learn More