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In the age of digitization, organizations and experts across the world focus excessively on data management. Although recording, storing, tracking, and analyzing data is important in 2021, organizations need to look at the bigger picture of managing knowledge. Knowledge management allows you to take data management a notch higher, giving meaning and context to your business processes. 

What Is Knowledge Management?

Knowledge management is a set of processes that revolve around optimizing your enterprise knowledge base. Your knowledge base consists of all contextual information about your organization that helps your employees, customers, and anyone having a vested interest in your company. 

Knowledge management allows users to obtain all information they are looking for on a single unified platform. It helps users get their issues resolved, and questions answered systematically. With knowledge management, you can have your employees or customers access a range of information in the form of articles, Q&As, handbooks, manuals, and other resources.

Why Rezolve.ai’s Knowledge Management Fits Today’s Needs

After the COVID-19 crisis, organizations worldwide are switching to remote and digitized platforms. This has made it essential for the management to make available all necessary resources to the employees digitally. Rezolve.ai’s knowledge management is in sync with the latest technological advancements and uses AI to provide personalized support to your employees. 

Here are the reasons why the knowledge management features of Rezolve.ai help your organization stay ahead of the curve: 

1. Integration With Microsoft Teams
   
   Microsoft Teams has emerged as one of the most reliable collaborative platforms implemented by organizations around the world. Rezolve.ai is an AI-powered service desk that is integrated with Microsoft Teams. This allows your employees to do all necessary searches through their respective Teams accounts on the collaborative platform itself. This prevents users from switching to a different platform looking for support.
   
   In simple words, Rezolve.ai’s knowledge management helps you turn MS Teams into a powerful search engine. As long as you have fed sufficient information into your enterprise knowledge base, your employees can retrieve the same by making simple searches on Microsoft Teams.
   
   
2. Automated Support With AI Chatbots
   
   The traditional service desks relied entirely on support agents to access the knowledge base and provide solutions to the employees. Rezolve.ai’s knowledge management involves providing automated support with the help of AI chatbots. The modern service desk uses conversational AI to streamline direct employee support through virtual assistants. When your employees interact with the AI chatbots, they consider the context of your employees’ messages and scan the knowledge base to develop personalized solutions.
   
   Automated knowledge management helps your system filter the routed cases to the agents, relieving them from being overburdened. In most cases, the fundamental issues of employees are resolved by conversing with the AI chatbots. As MS Teams users can obtain seamless support using Rezolve.ai on the same platform, they can return to work when their issues are resolved effectively.
   
   Read More: Modern Workforce Choose Chatbots Over Traditional Portals. Here’s Why
   
   
   
   
3. Streamlining Workflows
   
   Rezolve.ai knowledge management allows businesses to automate and streamline their workflows systematically. It allows the management to clearly define the formats, templates, and standards for recording and providing information through a unified platform. This allows users to ensure consistency and efficiency in the processes they undertake and the support they obtain.
   
   
4. Optimizing digital training
   
   Over time, the trend of incorporating digital learning models has significantly increased. Organizations are no longer willing to spend a fortune on hiring dedicated trainers and organizing on-premise training sessions. Through seamless knowledge management, Rezolve.ai facilitates digitized training of your employees. Whether you are willing to train new employees while onboarding them or the existing ones to add to their skillset, the automated service desk can be used to train your employees through microlearning.
   
   Microlearning allows you to add limited content to your knowledge base, which can be accessed by your employees using their respective devices. Instead of providing them with lengthy training materials and tedious handbooks, Rezolve.ai allows your employees to consume bite-sized content every day for not more than ten minutes. These regular training sessions allow your employees to learn the required skills from any location. This makes microlearning an ideal training option for remote employees.
   
   
5. Improved Customer Support
   
   Streamlined knowledge management by Rezolve.ai allows your employees to leverage the services provided to your customers. It makes sure that your employees have all the required information at their fingertips while interacting with your customers. When your employees can provide quick and hassle-free support to the customers, you can build healthy and lasting relationships with them.
   
   
6. Use Of Interactive Content
   
   It is never advisable to provide support to your employees in conventional formats like plain text in the digital age. Rezolve.ai ensures that your employees retain the consumed information by allowing you to add interactive and engaging content to your knowledge base.
   
   The modern employee service desk facilitates the addition of videos, images, charts, infographics, animations, and various other engaging content formats to improve the employee experience within your organization.
   
   
7. Helping The Platform Grow
   
   AI and machine learning for knowledge management allow the platform to grow with every employee interaction. The automated service desk records the same details into your knowledge base whenever a case is resolved, or a question answered. This helps the platform understand the needs, preferences, strengths, and common issues every employee working in your organization faces. As the service desk keeps engaging with your employees, it becomes more capable of providing them with personalized suggestions and support for getting their work done.
   
   

The Final Word 

These were some of the most productive ways in which the knowledge management system of Rezolve.ai can be used to fulfil the modern needs of your organization. Implementing a modern service desk and automating knowledge management would help you stay ahead of the curve and adapt to the latest technological trends in the industry you operate in.

Want to know what makes Rezolve.ai’s Twitter-age Knowledge Management Next Generation?