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The role of the HR department within an organization is crucial for ensuring employee retention, engagement, and productivity. If your employees are not managed well, and their issues are not resolved effectively, they are likely to switch companies, and you would lose valuable talent. 

In 2021, the needs and demands of employees across the board have become more specific. Employees today need personalized attention from the HR department to cater to their needs. This makes it challenging for a handful of HR professionals to reach out to every employee and keep track of their needs. 

This is why HR help desk software is important for your business. 

An HR help desk is essentially a virtual representation of your HR department. HR managers use the platform to reach out to their employees and cater to their individual needs. Right from recruiting new employees to handling grievances and providing seamless support, an effective HR help desk allows you to maximize the productivity of your employees. 

Why Is An HR Help Desk Software Important?

1. Increasing Employee Retention
   
   As mentioned earlier, employees today tend to switch companies if their needs are not taken care of by the organization. This makes it important for HR professionals to handle employees using HR help desk software. When the help desk successfully fulfills the specific needs of all your employees, you can retain them for a more extended period.
   
   
2. Improved Recruitment
   
   A digitized platform helps your recruitment managers in hiring employees in a faster and more effective manner. An HR help desk software can be used to receive applications, shortlist candidates, answer the candidates' questions, schedule interviews, and undertake a range of recruitment activities.
   
   
3. Improved Onboarding
   
   Especially when it comes to onboarding remote employees, the HR department often struggles to ensure that the new employees are comfortable within their new work environment and are provided with all the required facilities. An HR help desk software helps the management in onboarding employees by reaching out to them irrespective of their location.
   
   
4. Resolving Employee Issues
   
   It is common for employees to have questions and queries regularly. An effective HR help desk software allows your employees to raise their issues and obtain satisfactory resolutions for the same.
   
   
5. Increasing Employee Productivity
   
   If employees spend most of their time looking for solutions to their issues, they would naturally spend less time completing their tasks, resulting in their productivity. An HR help desk software makes sure that all the issues faced by your employees are resolved in no time, allowing them to focus on their work and get it done on time.
   
   
6. Increasing The Morale And Engagement Of Your Employees
   
   An HR department is responsible for ensuring that the employees are provided with a conducive work environment and comfortable doing their jobs. An HR help desk helps your HR managers to take personalized care of your employees, making them feel unique and valued by the organization. This boosts the morale of your employees, leading to higher engagement within the organization.
   
   

10 Tips For Choosing The Right HR Help Desk Software For Your Business

Along with understanding the importance of HR help desk software, choosing the most suitable alternative for your organization is important. A simple Google search would provide you with a plethora of options for help desk software options. 

However, it is essential not to make a hurried decision and analyse the alternatives. 

It is never advisable for an organization to go with traditional HR help desk software in 2021. It is no longer relevant in the age of personalization as it often fails to tailor its processes based on the specific needs of your employees. It wouldn't be the best decision to choose a traditional HR help desk with delayed support and a complicated ticketing system for your organization.

Instead, it is always advisable to choose modern help desk software that uses the latest technologies and provides personalized support to your employees. If an HR help desk allows you to tailor your HR processes based on the individual needs of your employees, it will help you achieve all the benefits discussed earlier in the article. 

Here are some of the essential tips to keep in mind while choosing the best HR help desk software for your business: 

1. Look For The Use Of Conversational AI
   
   An HR help desk that uses conversational AI often makes it easier for your employees to obtain and your HR department to provide support. Conversational AI involves the use of AI chatbots that interact with your employees whenever they have an issue.
   
   Whenever a question is asked, these chatbots scan your knowledge base and develop a personalized answer within seconds. Moreover, the platform allows your employees to route their cases to support agents to obtain a more elaborate solution.
   
   
2. Select A Help Desk With A Hassle-free Ticketing System
   
   A complicated ticketing system is one of the biggest challenges employees face while using HR help desk software. It is, therefore, always advisable to choose a ticketing system that is automated and does not make your employees feel confused and lost.
   
   The modern HR help desks automate the entire ticketing process by allowing your employees to create support tickets simply by chatting with virtual assistants. This helps your employees in auto-resolving their issues and saves their valuable time and effort in doing so.
   
   
3. Assess Your Specific Needs And Requirements
   
   It is always important to thoroughly assess the primary objectives you are willing to attain in implementing HR help desk software. This will help you ascertain the specific features you are looking for in your help desk.
   
   Here are some important questions you can ask yourself before choosing HR help desk software for your business:
   
   - How old is the concerned software platform ?
   
   -What is the uptime of the software?
   
   - What are the major areas where you want to apply automation?
   
   - What are the major issues faced by employees working in your organization?
   
   - How satisfied are your employees with your current support processes?
   
   
4. Do Not Let Cost Be The Only Deciding Factor
   
   Although cost often plays an important factor in any investment made by an organization, it is never advisable to let it be the sole deciding factor while you choose an HR help desk software. Organizations often make the mistake of going for the cheapest alternative and facing dire consequences in the future.
   
   Whenever you choose an HR help desk for your business, always make sure that you prioritize the quality of the platform over its cost. Instead of losing employee productivity by selecting a cheaper alternative, it is always better to leverage productivity by making a greater investment.
   
   
5. Undertake Software Evaluation Through Trials
   
   Implementing HR help desk software is an important investment and should be treated accordingly. It is always advisable to evaluate the platform through trials before finalizing its implementation. This helps you assess the platform's specific features and ascertain whether they are suitable for your employees.
   
   
6. Give Preference To Help Desks That Can Integrate With Collaborative Platforms
   
   Modern HR help desks can be integrated with a collaborative platform to prove holistic support to employees. It is always advisable to choose a help desk where your employees need not switch platforms while working. An integrated HR help desk allows your employees to resolve their issues on the same platform they use for work. Moreover, these help desks allow your HR professionals to approach your employees on a single unified platform.
   
   
7. Look For Microlearning Features
   
   Over time, the attention span of individuals has significantly decreased. This calls for a shift in approach to getting your employees trained. Microlearning allows you to train your employees by providing them with smaller portions of content at a time. Implementing a help desk with microlearning features facilitates getting your employees trained effectively by adding relevant training resources to your knowledge base. When your employees consume engaging content that is 10 minutes long, they can retain more information and get trained effectively.
   
   
8. Look For Effective Remote Onboarding Features
   
   Over the last two years, the trend of working remotely has become more relevant across the world. This requires HR managers to ensure that remote employees are onboarded effectively. It is, therefore, important to look for an HR help desk that provides you with automated onboarding features for remote employees.
   
   
9. Measure The Potential Impact On Your Business
   
   Based on the objectives you are willing to attain, an organization needs to set well-defined metrics to measure the potential impact of an HR help desk on the company. This helps you in selecting the software that has the maximum positive impact on your business and the processes undertaken by your HR department.
   
   
10. Compare Different Alternatives
    
    Before finalizing a help desk software, always shortlist the most suitable alternatives and compare them to select the best one. Never go with the first option you come across and make a hurried decision.
    
    

The Final Word 

These were some of the most important tips to consider before choosing HR help desk software for your business. If you have more tips to share, let us know in the comments below.