Modern Service Desk

A Modern Service Desk Built from the Ground Up for AI Era

A full-featured, powerful service management platform built to reduce ticket volume and enhance agent productivity with in-built GenAI assistance.

Service Desk Features That Make Employee Support Exceptionally Good

Deliver instant support in Teams and Slack using AI to automate knowledge retrieval and workflows. Relieve your busy team with SideKick as your first level of IT and HR support.

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Service Catalog - Highly Configurable for Each Service and Team

Customized Service Catalogs for each service offering and each team with their own forms, workflows and more! Configured in minutes and ready to go.

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ITIL Workflows - Incident, Request, and Change Management

Designed with essential ITIL best practices and pre-configured workflows. Incident, Request, Problem, and Change Management are up and running in no time.

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Bot Integration – Pre-Integrated to Deliver AI-Powered Self-Service in Teams and Slack

The Service Catalog automatically connects to the bot, ensuring all offerings are available without any manual effort.

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Self-Service Portal – A Full-Featured Portal for End Users

A user-friendly service portal that empowers users with intuitive, personalized, and comprehensive self-service capabilities, providing seamless access to IT support.

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Pre-Integrated into your IT & HR Ecosystem

GenAI Assist - AI Ticket Summarization, Notes, and Action Plans

Agent Assist harnesses Generative AI to summarize tickets, proofread agent notes, and create smart action plans—reducing complexity and accelerating ticket resolution. This empowers support agents to become true support superheroes.

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Human Agent Live Chat – Seamlessly Built-In

Provide real-time support to users with a built-in live chat. Highly configurable to meet business needs, including operating hours, escalation paths, and more.

Knowledge Management - Manage/Fetch Articles and Automate Responses with AI

GenAI-assisted knowledge creation and AI-powered integration with existing content work together to deliver accurate information to users.

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SLA Management - Deliver Timely Support

Transform SLA management with real-time monitoring, configurable notifications, and intelligent escalations. Go beyond traditional SLA with GenAI analytics that detect emotion and prevent escalations.

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The World’s Only Native AI Service Desk – GenAI and ITSM Combined!

A modern full features ITSM built with AI features that help reduce your workload and make your agents more efficient. Benefits of AI without breaking a sweat.

Reduce workload - not just manage it

Rezolve.ai is designed for self-service and automates 30%-70% of your tickets – giving your teams ample time for strategic and more valuable tasks.

Frictionless service across departments

Unlike traditional Service Desks that merely manage tickets, Rezolve.ai learns and improves over time. It solves more tickets automatically so you can watch your SLA performance and CSAT score getting better.

Improve service over time

Unlike traditional service desks that merely manage tickets, Rezolve.ai continuously learns and evolves. It automates ticket resolution, helping you improve SLA performance and boost CSAT scores.

Exceed SLA like a pro

Reduced Response Time, Higher FCR, Better CSAT, reduced Cost per Ticket - Rezolve.ai is here to make your Service Desk shine.

World’s only AI native Service Desk - GenAI + ITSM together!

Sidekick 3.0 combines cutting edge architecture - Agentic AI, RAG MultiLLM - all purpose built for IT & HR Support. Delivery highest level of self service au

 Relief for the support team

Your support agents are busy, overworked and stretched thin! Making Rezolve.ai Sidekick handle 30-35% of the support workload allows your agents to provide better service AND have a life.

More mileage for your IT budget

In an era of flat IT Service Desk budgets - Rezolve.ai helps you improve service with a stellar ROI that your finance team will love.

Calculate your ROI with Rezolve.ai

Know your estimated savings and potential ROI with our Agentic SideKick 3.0 for IT and HR operations.

Security and Compliance

Rezolve.ai ensures the highest levels of data security and information privacy. We comply with all major global data security standards to give you peace of mind.

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See Why Our Customers Love Us

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"Rezolve.ai team has deep expertise in how to enable AI for general purpose solutions, be it tweaking the LLM or ensuring human-in-the-loop for feedback. It is a very thought-through process by the team."

Bhavani Palukuri

VP, Data & Architecture

"We recently finished our implementation of Rezolve.ai as a knowledge and automation base for our department. Our team really finds the chatbot to be quick, easy to find procedures and documentation"

IT Team

City of Folsom
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"Through the use of our AI chatbot [Clover] and live chat, we have been able to reach all 77,000 customers without language barriers or them waiting on the phone to speak to an agent"

Jackie Dwyer

Director of Parks & Community Services
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"One of the things that lead us to Rezolve.ai was seamless integration with MS Teams. We moved away from the old format. Our users can now open tickets with just one icon click."

Team Management

The Minnesota Timberwolves
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Justin Butler