Agentic AI SideKick 3.0 for MSPs delivers results

Engineer efficiencies, Actionable service desk insights, & End user ticket self-service & resolution.

Enterprise Grade AI – tuned for MSPs

Integrates with your PSA and tech stack.
Enables Microsoft Teams as a channel for your end users.
Reduces time-to-resolution by 30% or more.
Enterprise GenAI search across SharePoint, IT Glue, Hudu, etc.
Identifies tickets for escalation with 90%+ accuracy.
Deflects up to 30% incoming ticket load with auto-resolution.
Automates manual processes.

A unified AI platform to empower entire IT support ecosystem for MSPs

The future of MSP Operations

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Conversational AI Ticketing Support

Rezolve.ai partners with MSPs like you to thrive in the AI revolution. With 7+ years of tested product-market fit, and a host of enterprise customers, our MSP solution is both a product, (rapid deployment), and a platform (middleware/development studio) integrating with third-party data sources and applications.  Our Agentic AI SideKick 3.0 can be deployed rapidly with powerful backend knowledge management, enterprise search, and conversational ticketing.

Watch now: Podcast - AI for MSPs - The MSP Opportunity
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Rezolve.ai Integrations & Creator Studio

Our Agentic SideKick 3.0 bot is trained against your data sources to empower your engineers to do more work in less time. We integrate with leading ITSMs, PSAs, documentation systems, and SharePoint. Couldn’t find your app on the list? With a solid well documented API, we can integrate with your existing tech stack as well.

Watch now: Podcast - AI for MSPs - Gen AI Middleware - the concept
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Native Microsoft Teams Application

SideKick 3.0 operates as an application in Microsoft Teams. Your engineers benefit from enterprise search, auto ticket classification & prioritization, ticket note & time entries, all within MS Teams interface. Additionally, SideKick 3.0 agent provides “suggested next actions” for your technicians and even drafts customer replies and status updates.

Watch now: Podcast - AI for MSPs - AI Auto Categorizing ticket types, priority level, and time entries

Pre-Integrated into your IT & HR Ecosystem

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Service Desk Analytics “Aura Insights

SideKick 3.0 auto scores your open tickets, discerning which need attention & escalation. The AI is trained to spot negative end-user sentiment and respond with empathy. It analyzes attributes such as:

Cadence: How frequently is the ticket being updated?
Acumen: Is the engineer doing the right things technically?
Disruption: How disruptive is this issue to the end user?
Clarity: Are end-user conversations clear and helpful?
Empathy: Is the engineer practicing empathy?
Read blog: Proactive Service Management for MSPs: Leveraging AI to Anticipate and Resolve Issues
Microsoft Teams as a Channel for Your End-User Community

Rezolve.ai SideKick 3.0 resolves common issues such as password resets, software installations, and more. With deflection of up to 30–40% L1 issues, the ROI is real & rapid.

Ticketing in MS Teams – End users receive ticket updates on the go!
Live Chat Support – SideKick 3.0 enables users to loop in human-support when required.
Slash Phone Calls – Reduce call load on your contact center with MS Teams/Slack as a channel.
Watch now: Podcast - AI for MSPs - AI Auto Categorizing ticket types, priority level, and time entries
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Automation Studio & Agentic AI capabilities

Create your own flows, actions, triggers, and “cards” to produce automations - both internally for your engineers, and externally for your clients. Our Agentic AI bot handles repetitive tasks that are prone to human error. For example – employee onboarding/offboarding application and network accounts for end users.

Watch now: Podcast - AI for MSPs - The Evolution of AI -> GenAI -> Agentic AI
Extended Use Cases & Revenue Generation

Rezolve.ai Agentic Sidekick 3.0 will revolutionize operations for your clients with meaningful revenue and real business value.

HR use cases – Deflect up to 70% of repetitive HR queries with Conversational AI employee support.
Policies, Procedures & Training – Train Rezolve.ai SideKick 3.0 to answer business related questions and make common knowledge easily accessible to all.
Read blog: The MSP Playbook for Rapid ROI with Intelligent Support 

Why Rezolve.ai?

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We have more experience than most in the GenAI space. With hundreds of enterprise customers across multiple verticals, you can trust our ability to produce meaningful ROI for your MSP.
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Designed by MSP Experts for MSPs – Our Agentic AI system is designed by industry experts, and purpose built to drive value for the MSP Community. We continuously listen to the needs of the MSP community to help shape our product roadmap.

Partner with Us to Become an AI-Infused MSP

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AI-Infused MSPs speak AI to their clients - with sensible, safe, and cost-effective AI IT support customized to their clients' needs.
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AI-Backed MSPs preserve client relationships - meaningful insights into ticketing data and proactive ticket resolution retain more clients.
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AI-Infused MSPs will win more business – lead the AI initiative to positively impact your service delivery and win more clients.

See Why Our Customers Love Us

"It [Rezolve.ai] is very easy to use. Now employees can submit a ticket, can get ticket status, and ask questions. Management is also very happy about the approvals with within MS Teams"

Tan Nguyen

Leader, Digital Workplace
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"Rezolve.ai has really shown their knowledge in this industry with the way they have worked through the unknowns of implementation."

Lane Terry

DevOps Supervisor, F12.net
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"One of the things that lead us to Rezolve.ai was seamless integration with MS Teams. We moved away from the old format. Our users can now open tickets with just one icon click"

Team Management

The Minnesota Timberwolves
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Justin Butler

"The Rezolve team is very responsive and thorough with collecting requirements and going through user journeys to ensure the solution they provide is what we need"

Teri Carlson

Director, Customer Support Operations
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Security and Compliance

Rezolve.ai ensures the highest levels of data security and information privacy. We comply with all major global data security standards to give you peace of mind.

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