Sidekick answers and executes on every channel your people already use: grounded only in knowledge you approve, with Rezolve VoiceIQ on the phones and every decision reviewable in the glass-box Explainability view.
Sidekick is the agentic AI front door to the service desk. It answers questions from your knowledge and executes IT automations (reset a password, unlock an account, provision software, onboard a hire), so the request is done, not just answered, and never becomes a ticket for your team.
Rezolve ingests and keeps your knowledge in sync from the tools your teams already maintain, so answers stay current, with nothing to copy-paste or re-upload.
Every answer comes from your curated, approved sources, your KBs and the specific websites you choose, and cites where it came from. Never Reddit, never the open web, never invented.
This is how you govern and review everything Sidekick does: the real glass-box view from the console, rebuilt so you can click through it. Take one IT question, why does Excel keep freezing?, and follow exactly how the agents understood it, routed it, searched your knowledge, and grounded the answer. It’s the record that lets you put an autonomous agent into production and defend every action it takes: to an auditor, a skeptical stakeholder, or your own risk team.
One hybrid search ran across your knowledge base and your guided actions: 15 candidates retrieved and ranked, closest match to the request wins.
A faithful, clickable recreation of the live Explainable AI view, Review Conversations → Queries → Explainable AI.
One hybrid search ran across your HR knowledge base and your guided actions, the Leave & Time-Off Policy and the “Request Time Off” action ranked highest of 9 candidates.
The same glass box, on an HR question. The answer is grounded strictly in your policy, so it won’t invent a number, the wrong figure never reaches an employee or your books, and it shows the guided action it attached, every step there if an auditor asks.
One hybrid search ran across your finance knowledge base and your guided actions, the Travel & Expense Policy and the “Submit an Expense” action ranked highest of 11 candidates.
The same glass box, on a finance question. The answer is grounded strictly in your expense policy, so it won’t invent a number, the wrong figure never reaches an employee or your books, and it shows the guided action it attached, every step there if an auditor asks.
A conversational voice layer that answers every call 24/7, resolves the issue on the line (password resets, ticket logging, status checks), and warm-transfers to a person with full context when human expertise is needed. Here’s a real call, start to finish.
A clickable sample call · real speech-to-speech voices · in-call identity check & password reset · warm transfer to a human
See what our customers say about us.
“This milestone marks the beginning of our AI-driven HR journey, paving the way for smarter, more accessible knowledge sharing across the company.”
“We rolled out this platform, Ask Ethics, with Rezolve.ai and it is already making waves across JLL. We are talking about a hundred thousand employees benefitting from this right now.”
Bridge Assist AI, powered by the Rezolve.ai Service Desk platform, has been answering over 40% of questions from Lightbridge Academy team members automatically, 24/7/365, while intelligently routing the rest to exactly the right resource per need.
A chatbot points employees to an article. Agentic Sidekick answers from your approved knowledge and then executes the fix, such as resetting a password, unlocking an account, provisioning software or onboarding a new hire. The request is finished in the conversation and never becomes a ticket for your team.
Microsoft Teams, Slack, email, the mobile app, embedded web chat and voice. Employees ask for help where they already work, with no new portal or login, and Rezolve VoiceIQ covers the phone line for people who will never open a chat window.
Every answer is grounded only in sources you approve: your knowledge bases and the specific websites you choose. Each answer cites where it came from, and the AI never pulls from the open web or invents a figure. Knowledge stays in sync automatically from SharePoint, Confluence, ServiceNow, Google Drive, Notion and Freshservice.
Explainable AI is a glass-box record of every decision the AI makes. In Rezolve.ai you can open any conversation and see how the agents understood the request, how it was routed, which knowledge and actions were retrieved and ranked, and why the final answer was chosen. That record lets you defend an autonomous action to an auditor or risk team.
Rezolve VoiceIQ answers every call 24/7 in real-time, natural conversation, with no IVR menu. On the call it can verify identity, reset passwords in Okta or Entra ID, log tickets in Rezolve.ai, ServiceNow or Jira, and check ticket status. When a person is needed, it warm-transfers with a full context briefing, and the transcript and sentiment are logged.
Trusted from JLL’s ~100,000-employee Ask Ethics rollout to TotalEnergies Denmark, Gesa Credit Union and Black Angus Steakhouse, and rated 4.8/5 on G2. See the same platform run your own IT, HR or Finance scenarios end-to-end: autonomous, governed, and fully explainable.
Bring twelve months of ticket history to the demo. DeskIQ ranks your top five automation opportunities on your own queue, with the projected hours next to each — you leave with the roadmap, not a slide about one.
Agentic AI
What an AI service desk should resolve
ITSM
Voice AI agents for the service desk
Most voice AI agents were built to answer customers, not employees who cannot log in to prove who they are. Which service desk calls voice closes end to end today, which it should hand off, and how to report resolution without flattering the number.
Knowledge management
Build a knowledge base AI can trust
Most advice says to rewrite your knowledge base before AI can use it. What actually breaks AI answers is contradictions, staleness, gaps and applicability, and those are fixed by maintenance, not by rewriting.
