JLL puts “Ask Ethics” in front of ~100,000 employees with Rezolve.ai

Situation

JLL (Jones Lang LaSalle) is one of the world’s largest commercial real estate firms, a Fortune 500 company with roughly $23.4B in revenue and more than 110,000 employees operating in over 80 countries. At that scale, culture isn’t something you can maintain by proximity. Guidance on ethics and compliance has to reach a project manager in one hemisphere with the same clarity and consistency it reaches an analyst in another.

Trigger

Ethics questions are the questions employees most need answered and are often the least comfortable asking. The channel matters as much as the content: if getting guidance means finding the right document in the right portal, or knowing the right person to email, many employees simply won’t ask. JLL wanted a front door for ethics and compliance knowledge that every employee could reach, in the flow of work.

Barrier

A hundred and ten thousand employees across 80+ countries is exactly the environment where static intranet pages and policy PDFs fall short. Answers have to be consistent, the same question should get the same guidance everywhere, and the system carrying them has to be one an enterprise ethics function can stand behind.

Solution

JLL rolled out Ask Ethics, an ethics and compliance knowledge platform built with Rezolve.ai. Instead of navigating portals, employees ask their question conversationally and get an answer grounded in JLL’s own ethics and compliance knowledge: the governed, glass-box approach the Rezolve.ai platform applies to every answer it gives.

Results

Speaking at Rezolve Connect 2024, Pinak Dash, Executive Director, Technology at JLL, described the rollout in his own words:

“We rolled out this platform, Ask Ethics, with Rezolve.ai and it is already making waves across JLL. We are talking about a hundred thousand employees benefitting from this right now.”

A six-figure-employee deployment at a Fortune 500 firm (named, on the record), running on the same platform that powers IT and HR service desks for credit unions, universities and city agencies.