AURA Insights
Get Notified About Problematic Tickets Before they Breach Any SLA
Utilizing advanced AI analytics, AURA Insights highlights tickets at risk of escalation and provides the information you need to act.
Stay Ahead of the SLAs
Additional Highlights
Get a Bird's Eye View of Your Ticketing Analytics
See what makes Rezolve.ai's SideKick 3.0 a no-brainer for your everyday business operations.
AURA Insights identifies user-sentiment based on the description and any notes added and provides a full explanation for its selection.
AURA Insights generates a suggested response for the end-user based on its action plan and the most recent communication on the ticket.
Incoming tickets are analyzed in real time, allowing AURA Insights to notify you as soon as a trend is detected! For example, if there’s suddenly an influx of Incidents being reported within a short time-frame for the same issue, Aura Insights will make sure you’re aware and ready to act.
Analyze your existing, closed tickets. Identify and organize your historical data to tell you if they could have been solved via additional knowledge or task automation.
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See Why Our Customers Love Us
"It [Rezolve.ai] is very easy to use. Now employees can submit a ticket, can get ticket status, and ask questions. Management is also very happy about the approvals with within MS Teams"
Tan Nguyen
"Rezolve.ai has really shown their knowledge in this industry with the way they have worked through the unknowns of implementation."
Lane Terry
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"One of the things that lead us to Rezolve.ai was seamless integration with MS Teams. We moved away from the old format. Our users can now open tickets with just one icon click"
Team Management
"The Rezolve team is very responsive and thorough with collecting requirements and going through user journeys to ensure the solution they provide is what we need"
Teri Carlson
Enterprise-Grade Security & Privacy
Built from the ground up to meet the highest global standards.
FAQs
Frequently Asked Questions are Rezolve.ai and its capabilities
AURA Insights analyzes your tickets and intelligently ranks them using several different factors, such as user sentiment, agent communication, and SLA data.
Yes. AURA Insights will always provide an explanation for the chosen sentiment using information directly from the ticket.
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See Rezolve.ai in action
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Rezolve.ai is a Generative AI-powered modern Employee Service Desk that brings instant employee support within Microsoft Teams, reducing enterprise friction and enhancing the employee experience.
