What Is Service Desk Change Management?
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What Is Service Desk Change Management?

Change Management is a process by which we build, equip, and guide individuals to reach major organizational profits and results. It assists individuals in adapting to their new circumstances since every employee and situation is unique. 

What are the types of Change Management:

Some changes happen more often than others, and some might require the authorization of the higher management of the organization than others, while others are basic alterations made every week. 

Rezolve.ai categorizes it three ways: 

  1. Standard Changes: There are generally the accepted changes that have a small-impact, authorized, registered. These types of changes are inspected and examined the first time around, but further implementations do not require the use of precautionary measures, provided the original change has not been altered completely. E.g., Replacing cartridges on any printer.  
  2. Normal Changes: A normal change needs to adhere to the entire change process. It has to be arranged, risk evaluated appropriately and approved for deployment. Normal changes can be both insignificant and significant. Every change that is not fundamental or important can be treated as a normal change and be part of the change process. Example: Transferring of data from one system to another.
  3. Emergency Changes: Emergency Changes require advanced evaluation, confirmation, and execution to get the services started and function as quickly as possible. Alterations that influence the business operations and cause recession are considered emergency processes. Example: Putting up a strong firewall to prevent data breaching on an emergency basis

What are the benefits of Change Management?

Now we can discuss the main benefits of change management:

For the Organizations

  1. Successful management of changes prevents many change collisions.

  2. The ability to add various upgrades without making a major impact on the operations.

  3. The drastic drop in the number of failed changes.

  4. Changes that are classified precisely within an organization.

For the Employees

  1. Better quality of interaction between the employees and the employers

  2. Streamlined service operations that cause fewer interruptions due to imperfectly planned changes


The growth of AI-powered services like Rezolve.ai has significantly increased employee expectations and demand for always high-quality performance. It is not easy to manage service in a growing, dynamic environment while growing from a service quality perspective. To beat these challenges, we need to start dismissing the myth that big processes have lower risk rates. 

Adopting the culture, various practices, and tools encourages us to work together and help one another. 

On the other hand, information must be integrated and analyzed simultaneously to assess all previous steps and focus on the future for rapid improvement.

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