In Manage Task, you can add, edit and delete the utterances of complex dialogues. It can be found under the Knowledge MGMT section. 

You might be asking yourself what is a “complex dialogue”. There are three types of Complex dialogues:

• Flows with Multiple Questions

      o Usually to gather information and paced to someone to action 

• Complex Troubleshooting flow

      o An issue may require the user to confirm troubleshooting steps before providing
an additional step 

      o To confirm symptoms of their issue before providing the correct troubleshooting
steps 

• Combination of the two