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In Manage Task, you can add, edit and delete the utterances of complex dialogues. It can be found under the Knowledge MGMT section.
You might be asking yourself what is a “complex dialogue”. There are three types of Complex dialogues:
o Usually to gather information and paced to someone to action
o An issue may require the user to confirm troubleshooting steps before providingan additional step
o To confirm symptoms of their issue before providing the correct troubleshootingsteps