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Virtual Agent Management

Help Topics

Getting Started

Virtual Agent Management

Setting up and Managing a Workspace For Knowledge base

We will show you how to setup a Workspace to manage Knowledge base access in the Admin Console.

Guidelines for Creating Labels and Variants

Finding a Specific SmallTalk

Deleting SmallTalk Dialogues

Editing SmallTalk Dialogues

Adding SmallTalk Utterances Variants

Creating SmallTalk

Delete Question Variants

Training Failed Utterances

Reviewing Chats

Publishing to Live Environment

Removing Hierarchical and Simple Tags from a Knowledge Article

Editing Complex Dialogue (Task) Utterance Variants

Failed Utterances

Reports in Virtual Agent Management

Removing Pictures from a Knowledge Article

Removing Videos from a Knowledge Article

Removing Hyperlinks from a Knowledge Article

Modifying Metadata and Simple Tags associated with a Knowledge Article

Finding a Specific Simple Q&A Dialogue

Deleting a Q&A Dialogue

Adding Utterance Variants to Complex Dialogue (Task)

Searching Manage Q&A using Keywords or Phrases

Adding Utterance Variants Complex Dialogue (Task)

Searching Manage Q&A using the Tag Filter

Using Other Filters in Manage Q&A

About Manage Task

About Failed Utterances

Search Using Filters in Small Talk

Search Small Talk using Keywords or Phrases

About Manage SmallTalk

Deleting a Generic Task from a Manage Q&A Dialogue

Adding to an Existing Q&A

Adding to a New Q&A

Finding a Specific Complex Dialogue

Using Generic Task

Multi-step Answers

Creating a Multi-Step Answer

Adding Simple Dialogue Utterance Variants

Adding an Attachment to a Response

Adding Hierarchical and Simple Tags

Adding a Video to a Response

Adding a Picture to a Response

About Manage Q&A

Creating the Simple Tag Metadata

Image Ratio for Responses/Answers in Teams

Changing bot Landing Message or closing response