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REZOLVE.AI Help Center

Help Topics
Rezolve.ai Free Trial

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Setting up free trial for coworkers

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Getting Started as a User admin for Rezolve.ai

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Getting Started with Ticketing

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Getting Started with Virtual Agent Mgmt

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Getting Started with Live Chat

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Live Chat Settings & Queue Administration

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Managing Knowledge Base

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Admin Portal at a glance

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Ticketing Queue and Category Administration

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Notification Settings for Live Chat Agent

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Check Your Notification Settings in Live Chat

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Rezolve.ai in Slack Setup Process

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Updating Landing Message

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Modifying an Existing Dialogue

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Understanding the Live Chat Roles

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Understanding the Ticketing Roles

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Understanding the Virtual Agent Roles

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Modifying a User Account

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Using the Text Editor

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Creating a Q&A in Manage QA

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Adding a Doc to a response

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Adding Generic Flow to a Question in Manage QA

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Creating a Multi-step QA

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Live Chat Queue Management

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Reset Admin Console Password ( manually created accounts only )

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Assigning Agents to a Ticketing Queue

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Removing Agents to a Ticketing Queue

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Understanding the My Tickets page for a Ticket Agent

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Understanding the My Tickets page for a Ticket Agent Supervisor

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Assign Ticket Supervisor to Queue

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Adding a watcher to a Ticket

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Removing Agents from a Ticketing Queue

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Working a Ticket

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Closing a Ticket as a Ticket Agent Supervisor

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Ticketing Specific Reports

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Train and Train Queue

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Modifying an Existing Q&A in Manage QA

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Sending a Push Notification in Teams

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About Taxonomy - What is it, how to use it and how to create it

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Deleting Questions and Answers in Manage Q&A

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Deleting Taxonomy Tags

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Modifying Taxonomy Tags

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