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Recent Announcements

Help Topics

Getting Started

Virtual Agent Management

Configure Ticket Hierarchy and Categorization

5 New Ticketing Reports

Agent Queue Administration in Teams app

Attribute details in Tickets

Approval Process Automation

Configurable Email Template

Printer Friendly Ticket View

Google Drive Integration

Ticketing Task Automation

Unassigned Ticket Option

Trainee View for Program Directors, Authors and Experts

Ticketing Analytics Dashboard

Trainee Grouping in Morsel | Rezolve.ai help center

Bulk Close Tickets

Adding Watchers on Tickets

Canned responses for Live Chat

Rezolve for Agents Teams App

Assigning and Reassigning a Live Chat

Live Chat Dashboard

OAUTH support

Workspace for Better Management

Introduction of the Workspace feature.

Bulk Upload Users in User Management

Bulk Import Trainees

Chat Widget Improvements

Improved User Role management using User Role Groups

SLA Configuration for Ticketing System

Live Chat: Re-assign Chat to different Queue

Bot Triggers

Approval Framework

Agent Survey for Ticketing

Multiple Note Types in Ticketing

Task flow now with attachment option

Send Untrained Utterance Report to Bot Analysts

Rich text options for Notification

Feature comparison with ServiceNow virtual assistant

Additional status for a ticket

Enterprise Rezolve bot

Multi Department Bot

Bot Customization for the Web Widget

Rezolve.ai: Ticketing 2.0 UI