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Configure Ticket Hierarchy and Categorization

Category Hierarchy

Category Hierarchy allows you to add a new level of hierarchy or change the label of the existing level.

Click ‘Add new Level’ to add a new level to your hierarchy.

Type a label for your hierarchy and click the ‘Update’ button to update the label from the default value to a new Value. 

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Category

In this screen you can Add, Edit or Delete categories.

Click ‘Add New Domain’ to add a new domain.

Click on the any category and it will enable can Add, Edit, Delete, buttons to take action at the same level. 

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Configure Ticket Hierarchy and Categorization

Category Hierarchy

Category Hierarchy allows you to add a new level of hierarchy or change the label of the existing level.

Click ‘Add new Level’ to add a new level to your hierarchy.

Type a label for your hierarchy and click the ‘Update’ button to update the label from the default value to a new Value. 

Image

Category

In this screen you can Add, Edit or Delete categories.

Click ‘Add New Domain’ to add a new domain.

Click on the any category and it will enable can Add, Edit, Delete, buttons to take action at the same level. 

Image
Download Document
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Oops! Something went wrong while submitting the form.