The text box for creating notification content is now replaced with a rich text editor. This new editor allows admins to add rich text (Bold, Italic, Heading) along with some media options like Images, Videos, and attachments.
To create a notification with rich text and media Bot admin can follow the below steps -
- Navigate to Virtual Agent Management > Notification
- Add the title and description (You can use rich text ad Media for this)
- Select Audience and schedule notification