Ticketing Analytics Dashboard
![](https://cdn.prod.website-files.com/63e25be3f4b49456411df88b/63e55183f4392e7cd5fb5414_Blogs_Page.webp)
Ticketing Analytics Dashboard
The Ticketing Analytics Dashboard provides several insightful analytics. The Dashboard has the ability to show real-time data. Dashboard widgets help you to easily understand ticketing activities and enable you to monitor the performance of your helpdesk.
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd7d270aec807ef71dc1_TicketingDashboard.png)
Role Required:
Ticket Agent Supervisor
Features
1. Cross Filter & Dynamic Charts
No need to select filter criteria in traditional way, just click on the interactive charts to filter the data i.e: Just click on Channel pie chart to filter data based on specific channel.
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd7d270aec92fcf71dc4_Cross-Filter.gif)
2.Data on mouse hover
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd7d270aec5743f71dc2_Data-Mousehover--2-.gif)
Ticket by Status & Channel:
- Ticket volume by Status.
- Ticket Volume by Channel.
- Work as cross filter.
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd7d270aec29cbf71dc0_Ticket-by-Status---Channel.png)
Resolution & First Response Time
- These graph view help admin to evaluate the efficiency of your agents.
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd7d270aec69b2f71dbe_Resolution-Time.png)
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd7d270aec9d31f71dbc_First-Response.png)
Ticket by Queue & Status
- Ticket volume by Queue
- Open & Close volume for each queue.
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd7d270aec3498f71dbd_Ticket-by-Queue.png)
Bot Performace
- Ticket Auto Resolved by bot
- Ticket Escalated by bot
![Image](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd7d270aec18e9f71dbf_Bot-performance.png)
Agent Performace
- Ticket volume done by agent
- Ticket volume pending with agent
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