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REZOLVE.AI Help Center

Help Topics
Rezolve.ai Free Trial

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Setting up free trial for coworkers

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Getting Started as a User admin for Rezolve.ai

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Getting Started with Ticketing

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Getting Started with Virtual Agent Mgmt

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Getting Started with Live Chat

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Live Chat Settings & Queue Administration

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Managing Knowledge Base

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Admin Portal at a glance

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Ticketing Queue and Category Administration

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Notification Settings for Live Chat Agent

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Check Your Notification Settings in Live Chat

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Rezolve.ai in Slack Setup Process

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Updating Landing Message

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Live Chat Reports

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Check Your Notification Settings in the Live Chat

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Enable Availability to take Chats

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About Live Chat and Live Chat Roles in Rezolve

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Accepting / Taking a Chat

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Disable Availability to take Chats

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Disconnecting User from Live Chat

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Using Canned Responses

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Understanding the My Chats Screen

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Add users to a Live Chat Queue

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Add an agent to a Live Chat Queue

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Remove an agent from a Live Chat Queue

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Assigning a Chat to an Agent

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Re-assigning a Chat to a Different Agent

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Monitoring Live Chats

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Reviewing Past Live Chats

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About Insights in Real-time dashboard

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Creating a Canned Response

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About Live Chat KPI dashboard

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Modifying a Canned Response

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Removing a Canned Response

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