Enable Availability to take Chats
![](https://cdn.prod.website-files.com/63e25be3f4b49456411df88b/63e55183f4392e7cd5fb5414_Blogs_Page.webp)
Based on requirements, Virtual Agent is enabled too either:
1. Escalate the chat directly to the live chat team without checking if a human agent is available
2. Check the availability of the team and prompt the user to talk to a live agent only if at least one agent is available from the queue.
Based on the configuration, when a chat comes in the Incoming Chat panel, an agent will get a pop-up on the top right and a pop-up sound that notify them of an incoming chat.
Enable Availability to take Chats
1. Go to Live Chat ->My Chats screen
2. Simply click on the Gray toggle button next to Make yourself available
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd88a68c0242bfdbe2a7_Live-chat-avlb-1.jpeg)
3. Click Yes to Confirmation window
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd88a68c02e44adbe2a8_Live-chat-avlb-2.jpeg)
4. It will turn to a Green toggle button
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd88a68c0229a6dbe280_Live-chat-avlb-3.jpeg)
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