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1. Go to Live Chat ->My Chats screen
2. Simply click on the On button
3. Select a reason for not being available
4. Click Yes to Confirm
5. It will turn to a grey button
NOTE: The support agent can only pick up the chats if their availability is ON. If their availability is OFF and they try to pick up an incoming chat, they will get an error that will ask them to update their availability and then try to pick up the chat.