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Monitoring Live Chats

Role required

Chat Agent Supervisor

Monitoring Chats

1. Select the chat by clicking on the name/email id of the end-user

Note: As a Supervisor, you can Monitor Live Chats in Incoming Chat or Active Chat. 

2. The session will load in the Chat Session section 

3. Scroll up to Review the conversation the end-user had with the bot and/or with the agent 

4. Scroll all the way down to monitor the session Live

Download Document

Monitoring Live Chats

Role required

Chat Agent Supervisor

Monitoring Chats

1. Select the chat by clicking on the name/email id of the end-user

Note: As a Supervisor, you can Monitor Live Chats in Incoming Chat or Active Chat. 

2. The session will load in the Chat Session section 

3. Scroll up to Review the conversation the end-user had with the bot and/or with the agent 

4. Scroll all the way down to monitor the session Live

Download Document
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.