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Reviewing Past Live Chats

The Review Chat section of Live Chatis used to view the conversation between the user and the agent. 

Role requiredChat Agent Supervisor
Reviewing Chats1. Click Live Chat-> Review Chat

2. Use the filters or scroll through to find the chat you want

3. Click on the eye icon to review the chat

4. Scroll through and review the chat

5. Click the X in the top right corner to close the chat when done

Download Document

Reviewing Past Live Chats

The Review Chat section of Live Chatis used to view the conversation between the user and the agent. 

Role requiredChat Agent Supervisor
Reviewing Chats1. Click Live Chat-> Review Chat

2. Use the filters or scroll through to find the chat you want

3. Click on the eye icon to review the chat

4. Scroll through and review the chat

5. Click the X in the top right corner to close the chat when done

Download Document
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.