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Help Topics
Ticketing 2.0 Customizing the Columns in the Table View of Ticketing 2.0

Showing how to customize the columns in the Table View of Ticketing 2.0

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Ticketing 2.0 Switching between Ticketing Views/Layouts

We will show you how to switching between Inbox View and Table View in Ticketing 2.0

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Ticketing 2.0 Customizing Inbox layout

In this document we will review how to customize inbox layout in Ticketing 2.0

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Ticketing 2.0 Ability to calculate an Agent's time spent on a Ticket

In this document we will review the ability to calculate an Agent's time spent on a Ticket

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Ticketing 2.0 Understanding Tickets created via email (Monitored Mailboxes)

In this document we will review Tickets created via email (Monitored Mailboxes) in Ticketing 2.0

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Ticketing 2.0 Transferring a Ticket

In this document we will review how to transfer a Ticket in Ticketing 2.0

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Ticketing 2.0 Printing a Ticket

In this document we will review how to print a Ticket in Ticketing 2.0

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Ticketing 2.0 Viewing Chat Transcript in a Ticket

In this document we will review how to view the Chat Transcript in a Ticket

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Ticketing 2.0 Audit trail (Ticket history)

In this document we will review how to do an Audit trail (Ticket history)

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Ticketing 2.0 Linking Tickets (parent/child Ticket concept)

In this document we will review how to link Tickets (parent/child Ticket concept)

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Ticketing 2.0 Including Ticket history in notification email

In this document we will review how to include Ticket history in notification email

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Ticketing 2.0 Tagging Someone in a Note

In this document we will review how to tag someone in a note

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Ticketing 2.0 Using a Quick Note in a Ticket

In this document we will review how to use a quick note in a Ticket

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Ticketing 2.0 Create, Edit, and Delete a Quick Note for Team Usage

In this document we will review how to create, edit, and delete a Quick Note for Team Usage in Ticketing 2.0

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Ticketing 2.0 Updating a Ticket

In this document we will review how to update a Ticket in Ticketing 2.0

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Ticketing 2.0 Creating a Requester or Watcher manually

In this document we will review how to create a Requester or Watcher manually in Ticketing 2.0

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Ticketing 2.0 Adding a Watcher to a Ticket

In this document we will review how to add a watcher to a Ticket in Ticketing 2.0

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Ticketing 2.0 Create a new Ticket

In this document we will show how to create a new Ticket in Ticketing 2.0

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Ticketing 2.0 Get direct Ticket URL/link

In this document we will review how to get direct Ticket URL/Link

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Ticketing 2.0 Viewing and existing Ticket and removing Tickets from Viewing pane (middle panel)

In this document we will revise Viewing and existing Ticket and removing Tickets from Viewing pane (middle panel) in Ticketing 2.0

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Ticketing 2.0 Search for a specific Ticket

In this document we will review how to search for a specific Ticket in Ticketing 2.0

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Ticketing 2.0 Understanding the meaning of Inbox Items

We will review the meaning of Inbox Items in Ticketing 2.0

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Ticketing 2.0 Using Sort Option

In this document we will review the Ticketing 2.0 Sort Option

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Ticketing 2.0 Saving a Filter

In this document we will review how to Save a Filter in Ticketing 2.0

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Ticketing 2.0 Using Filters

In this document we will be looking at Ticketing 2.0 Using Filters

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Ticketing 2.0 Quick View Options

In this document we will be looking at Ticketing 2.0 Quick Views

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Delete a Quick Note

Step by step guide on how to a Ticket Agent Supervisor can delete a quick note for the team.

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Edit a Quick Note

Step by step guide on how to a Ticket Agent Supervisor can edit a quick note for the team.

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Creating a Quick Note for Team Usage

Step by step guide on how to a Ticket Agent Supervisor can create a quick note for the team.

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About Quick Notes

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Including Ticketing History in a Notification Email

In this document we will look at how a ticket agents can include the ticket history in the email notification of their new note.

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Ticketing Reports - New Report Recently added

Review of all the current ticketing reports avalible and how to run them.

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Create a user queue in Ticket Mgmt

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Adding a new agent/support staff to ticketing module

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About Default Ticketing Category Hierarchy

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Add an agent/support staff to a new or existing ticketing queue

Read More
Setting SLA Resolution Goals for Queues

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Rename an existing Ticketing Category Hierarchy level

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Adding a Category to the Ticketing Category Hierarchy level

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Add a Sub-Category to the Ticketing Category Hierarchy level

Read More
Additional status

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Deleting Custom Created Status

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Adding a Domain to the Ticketing Hierarchy level

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Ticketing Dashboard

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How SLA works in Rezolve Ticketing

Read More
Access Roles in Ticketing Management

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Creating a New Status for Tickets

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Adding Another Level to Ticketing Category Hierarchy

Read More
Update Custom Created Status

Read More
Understanding My Tickets Page

Read More
Modify the number of Tickets Displayed per Page on the My Tickets Page

Read More
Using Filters on My Tickets Page

Read More
Search for a ticket on the My Tickets page

Read More
Creating a new ticket in Ticket Management

Read More
Review Chat Transcript in a Ticket

Read More
Creating a Requester or Watcher Manually for a Ticket

Read More
Add Watchers to a Ticket

Read More
Updating an existing open ticket

Read More
Adding an Attachment to a Ticket in Ticket Management

Read More
Add a Note to a Ticket

Read More
Assign a Ticket to someone in Ticket Management

Read More
Unassigning a Ticket from someone in Ticket Management

Read More
Resolve a Ticket

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About Ticketing Reports

We look at the default reports avalible in Rezolve.ai Ticketing.

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Assigning a Ticket to another Queue

Read More
Reopen a Ticket

Read More
Printing a Ticket

Read More
General terminologies used in out of box ticket setup

Read More
About Ticket Agent Supervisor role

Read More
Assigning a Ticket Agent Supervisor to a Queue

Read More
Manually Closing a Ticket

Read More
Running a Ticketing Report

Read More
About New Ticketing UI

Read More
Tagging Someone in the Note of a Ticket

Read More
Creating a Ticketing Queue

Read More
Automatically Moving Ticket Notification Emails to a Specific Folder

Read More
Using Bulk Actions in Rezolve.ai Ticketing

Read More
Learning how to use Rezolve Ticketing 2.0 UI

Read More
Ticketing 2.0 Customizing the Columns in the Table View of Ticketing 2.0

Showing how to customize the columns in the Table View of Ticketing 2.0

Read More
Ticketing 2.0 Switching between Ticketing Views/Layouts

We will show you how to switching between Inbox View and Table View in Ticketing 2.0

Read More
Ticketing 2.0 Customizing Inbox layout

In this document we will review how to customize inbox layout in Ticketing 2.0

Read More
Ticketing 2.0 Ability to calculate an Agent's time spent on a Ticket

In this document we will review the ability to calculate an Agent's time spent on a Ticket

Read More
Ticketing 2.0 Understanding Tickets created via email (Monitored Mailboxes)

In this document we will review Tickets created via email (Monitored Mailboxes) in Ticketing 2.0

Read More
Ticketing 2.0 Transferring a Ticket

In this document we will review how to transfer a Ticket in Ticketing 2.0

Read More
Ticketing 2.0 Printing a Ticket

In this document we will review how to print a Ticket in Ticketing 2.0

Read More
Ticketing 2.0 Viewing Chat Transcript in a Ticket

In this document we will review how to view the Chat Transcript in a Ticket

Read More
Ticketing 2.0 Audit trail (Ticket history)

In this document we will review how to do an Audit trail (Ticket history)

Read More
Ticketing 2.0 Linking Tickets (parent/child Ticket concept)

In this document we will review how to link Tickets (parent/child Ticket concept)

Read More
Ticketing 2.0 Including Ticket history in notification email

In this document we will review how to include Ticket history in notification email

Read More
Ticketing 2.0 Tagging Someone in a Note

In this document we will review how to tag someone in a note

Read More
Ticketing 2.0 Using a Quick Note in a Ticket

In this document we will review how to use a quick note in a Ticket

Read More
Ticketing 2.0 Create, Edit, and Delete a Quick Note for Team Usage

In this document we will review how to create, edit, and delete a Quick Note for Team Usage in Ticketing 2.0

Read More
Ticketing 2.0 Updating a Ticket

In this document we will review how to update a Ticket in Ticketing 2.0

Read More
Ticketing 2.0 Creating a Requester or Watcher manually

In this document we will review how to create a Requester or Watcher manually in Ticketing 2.0

Read More
Ticketing 2.0 Adding a Watcher to a Ticket

In this document we will review how to add a watcher to a Ticket in Ticketing 2.0

Read More
Ticketing 2.0 Create a new Ticket

In this document we will show how to create a new Ticket in Ticketing 2.0

Read More
Ticketing 2.0 Get direct Ticket URL/link

In this document we will review how to get direct Ticket URL/Link

Read More
Ticketing 2.0 Viewing and existing Ticket and removing Tickets from Viewing pane (middle panel)

In this document we will revise Viewing and existing Ticket and removing Tickets from Viewing pane (middle panel) in Ticketing 2.0

Read More
Ticketing 2.0 Search for a specific Ticket

In this document we will review how to search for a specific Ticket in Ticketing 2.0

Read More
Ticketing 2.0 Understanding the meaning of Inbox Items

We will review the meaning of Inbox Items in Ticketing 2.0

Read More
Ticketing 2.0 Using Sort Option

In this document we will review the Ticketing 2.0 Sort Option

Read More
Ticketing 2.0 Saving a Filter

In this document we will review how to Save a Filter in Ticketing 2.0

Read More
Ticketing 2.0 Using Filters

In this document we will be looking at Ticketing 2.0 Using Filters

Read More
Ticketing 2.0 Quick View Options

In this document we will be looking at Ticketing 2.0 Quick Views

Read More
Delete a Quick Note

Step by step guide on how to a Ticket Agent Supervisor can delete a quick note for the team.

Read More
Edit a Quick Note

Step by step guide on how to a Ticket Agent Supervisor can edit a quick note for the team.

Read More
Creating a Quick Note for Team Usage

Step by step guide on how to a Ticket Agent Supervisor can create a quick note for the team.

Read More
About Quick Notes

Read More
Including Ticketing History in a Notification Email

In this document we will look at how a ticket agents can include the ticket history in the email notification of their new note.

Read More
Ticketing Reports - New Report Recently added

Review of all the current ticketing reports avalible and how to run them.

Read More
Create a user queue in Ticket Mgmt

Read More
Adding a new agent/support staff to ticketing module

Read More
About Default Ticketing Category Hierarchy

Read More
Add an agent/support staff to a new or existing ticketing queue

Read More
Setting SLA Resolution Goals for Queues

Read More
Rename an existing Ticketing Category Hierarchy level

Read More
Adding a Category to the Ticketing Category Hierarchy level

Read More
Add a Sub-Category to the Ticketing Category Hierarchy level

Read More
Additional status

Read More
Deleting Custom Created Status

Read More
Adding a Domain to the Ticketing Hierarchy level

Read More
Ticketing Dashboard

Read More
How SLA works in Rezolve Ticketing

Read More
Access Roles in Ticketing Management

Read More
Creating a New Status for Tickets

Read More
Adding Another Level to Ticketing Category Hierarchy

Read More
Update Custom Created Status

Read More
Understanding My Tickets Page

Read More
Modify the number of Tickets Displayed per Page on the My Tickets Page

Read More
Using Filters on My Tickets Page

Read More
Search for a ticket on the My Tickets page

Read More
Creating a new ticket in Ticket Management

Read More
Review Chat Transcript in a Ticket

Read More
Creating a Requester or Watcher Manually for a Ticket

Read More
Add Watchers to a Ticket

Read More
Updating an existing open ticket

Read More
Adding an Attachment to a Ticket in Ticket Management

Read More
Add a Note to a Ticket

Read More
Assign a Ticket to someone in Ticket Management

Read More
Unassigning a Ticket from someone in Ticket Management

Read More
Resolve a Ticket

Read More
About Ticketing Reports

We look at the default reports avalible in Rezolve.ai Ticketing.

Read More
Assigning a Ticket to another Queue

Read More
Reopen a Ticket

Read More
Printing a Ticket

Read More
General terminologies used in out of box ticket setup

Read More
About Ticket Agent Supervisor role

Read More
Assigning a Ticket Agent Supervisor to a Queue

Read More
Manually Closing a Ticket

Read More
Running a Ticketing Report

Read More
About New Ticketing UI

Read More
Tagging Someone in the Note of a Ticket

Read More
Creating a Ticketing Queue

Read More
Automatically Moving Ticket Notification Emails to a Specific Folder

Read More
Using Bulk Actions in Rezolve.ai Ticketing

Read More
Learning how to use Rezolve Ticketing 2.0 UI

Read More
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