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REZOLVE.AI Help Center

Help Topics
Rezolve.ai Free Trial

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Setting up free trial for coworkers

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Getting Started as a User admin for Rezolve.ai

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Getting Started with Ticketing

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Getting Started with Virtual Agent Mgmt

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Getting Started with Live Chat

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Live Chat Settings & Queue Administration

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Managing Knowledge Base

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Admin Portal at a glance

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Ticketing Queue and Category Administration

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Notification Settings for Live Chat Agent

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Check Your Notification Settings in Live Chat

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Rezolve.ai in Slack Setup Process

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Updating Landing Message

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5 New Ticketing Reports

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Create a user queue in Ticket Mgmt

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Adding a new agent/support staff to ticketing module

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About Default Ticketing Category Hierarchy

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Add an agent/support staff to a new or existing ticketing queue

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Setting SLA Resolution Goals for Queues

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Rename an existing Ticketing Category Hierarchy level

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Adding a Category to the Ticketing Category Hierarchy level

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Add a Sub-Category to the Ticketing Category Hierarchy level

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Additional status

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Deleting Custom Created Status

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Adding a Domain to the Ticketing Hierarchy level

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Ticketing Dashboard

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How SLA works in Rezolve Ticketing

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Access Roles in Ticketing Management

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Creating a New Status for Tickets

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Adding Another Level to Ticketing Category Hierarchy

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Update Custom Created Status

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Understanding My Tickets Page

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Modify the number of Tickets Displayed per Page on the My Tickets Page

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Using Filters on My Tickets Page

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Search for a ticket on the My Tickets page

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Creating a new ticket in Ticket Management

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Review Chat Transcript in a Ticket

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Creating a Requester or Watcher Manually for a Ticket

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Add Watchers to a Ticket

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Updating an existing open ticket

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Adding an Attachment to a Ticket in Ticket Management

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Add a Note to a Ticket

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Assign a Ticket to someone in Ticket Management

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Unassigning a Ticket from someone in Ticket Management

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Resolve a Ticket

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About Ticketing Reports

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Assigning a Ticket to another Queue

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Reopen a Ticket

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Printing a Ticket

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General terminologies used in out of box ticket setup

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About Ticket Agent Supervisor role

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Assigning a Ticket Agent Supervisor to a Queue

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Manually Closing a Ticket

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Running a Ticketing Report

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About New Ticketing UI

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Tagging Someone in the Note of a Ticket

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Creating a Ticketing Queue

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Automatically Moving Ticket Notification Emails to a Specific Folder

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Using Bulk Actions in Rezolve.ai Ticketing

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