Ticketing 2.0 Viewing and existing Ticket and removing Tickets from Viewing pane (middle panel)
To open an existing ticket to see the details, double click on the ticket to open it in the ticket reading pane.
Note: You can have multiple ticket open in the reading pane at the same time
If you are done working on a ticket and no longer want to see it, click the X next to the ticket number in the ticket view pane.
Alternatively, you can use the menu icon (3 lines in the same row as ticket numbers) to complete bulk actions.