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To open an existing ticket to see the details, double click on the ticket to open it in the ticket reading pane.
Note: You can have multiple ticket open in the reading pane at the same time
If you are done working on a ticket and no longer want to see it, click the X next to the ticket number in the ticket view pane.
Alternatively, you can use the menu icon (3 lines in the same row as ticket numbers) to complete bulk actions.