1. Click on Ticket Management 

2. Select My ticket 

3. Type the ticket number in the search box (found top right)

4. Press Enter or click on the magnifying glass next to ticket number 

5. The ticket will show in the relevant tab 

Please Note: All tickets will show in My Queue – All tab. Unless the ticket is assigned to you or submitted by you the other tabs will be empty. 

6. Click on the ticket number to open it 

7. Make your updates to the ticket 

8. The ticket will stay on the screen until you click “Update Ticket”, “Back to Ticket List” or “Cancel”