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If a requestor or watcher is not showing in their respective list, you can manually create.
Create a Requester
1. On the ticket that the requestor is missing, click + Add Requestor
2. Fill out the person’s Email, First Name, and Last Name
3. Click Save
Create a Watcher
1. On the ticket that the requestor is missing, click + Add Watchers
2. Fill out the person’s Email, First Name, Last Name and if to add them to Watcher To or CC List