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There are times when tickets might need to be transferred between multiple queues or Departments/Teams.
If your Rezolve Tenant is set up as a single Department, you will transfer using the Queue field on a ticket. Simply, click on the Queue dropdown and select the Queue you want to send the ticket to.
If your Rezolve Tenant is set up like a Multi-Department (end users have to choose which team to raise the ticket to), you will need to use the Move to Team option.
1. On the ticket you want to transfer click the 3 lines next to Update
2. Click on Move to Team
3. Fill out the required fields for the new Team
4. Click Submit