Ticketing 2.0 Transferring a Ticket
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There are times when tickets might need to be transferred between multiple queues or Departments/Teams.
If your Rezolve Tenant is set up as a single Department, you will transfer using the Queue field on a ticket. Simply, click on the Queue dropdown and select the Queue you want to send the ticket to.
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If your Rezolve Tenant is set up like a Multi-Department (end users have to choose which team to raise the ticket to), you will need to use the Move to Team option.
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1. On the ticket you want to transfer click the 3 lines next to Update
2. Click on Move to Team
3. Fill out the required fields for the new Team
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4. Click Submit
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