Unassigning a Ticket from someone in Ticket Management

1. Open the ticket that you want to unassign from the ticketing list by clicking on the ticket number. 

Note: Ticketing list is the list of all tickets in your queues and can be accessed by Ticket Mgmt -> My Tickets. 

2. Look for Assign To 

3. Next to it is a dropdown box, click on the dropdown box 

4. You can either search by typing or scrolling through the list, click on Unassign 

5. Click Update Ticket