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1. Open the ticket that you want to unassign from the ticketing list by clicking on the ticket number.
Note: Ticketing list is the list of all tickets in your queues and can be accessed by Ticket Mgmt -> My Tickets.
2. Look for Assign To
3. Next to it is a dropdown box, click on the dropdown box
4. You can either search by typing or scrolling through the list, click on Unassign
5. Click Update Ticket