Access level needed
A queue is already created by you or the ASC team.
1. To create a queue, navigate toTicket Mgmt - > User queue.
2. Click on Create
3. Fill in all details as instructed below
· Queue Name: Start typing in the name of the queue that ASC has created on your request as a part or pre-requisite and select the desired one.
· User Name: Adding users who need to be a part of this queue
· Status: Select Published from the dropdown
4. Click on Create