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Ticket User: This is required for end-users to be able to view the tickets submitted by them.
Ticket Agent: This is required for a user to be able to access the ticketing module. Once added, the user can see the tickets for the queues to which they are added.
Ticketing Admin: This is required for a user to be able to manage user queues (add/remove users from the queue).
Ticket Agent Supervisor: This is required for a user who will be monitoring queues.
Note: If someone is a Ticket Agent, they should not be assigned the Ticket User role.
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