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Manually Closing a Ticket

Access level needed

Ticket Agent Supervisor 

Pre-requisite

The user has already accessed the virtual agent once and is available in User Management as a User with the role “Ticket Agent Supervisor”.

Instructions

1. Click on Ticket Management 

2. Select My ticket 

3. Select the ticket 

4. Click Close

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Manually Closing a Ticket

Access level needed

Ticket Agent Supervisor 

Pre-requisite

The user has already accessed the virtual agent once and is available in User Management as a User with the role “Ticket Agent Supervisor”.

Instructions

1. Click on Ticket Management 

2. Select My ticket 

3. Select the ticket 

4. Click Close

Download Document
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