1. Open the ticket that you want to assign to a different queue from the ticketing list by clicking on the ticket number.
Note: Ticketing list is the list of all tickets in your queues and can be accessed by Ticket Mgmt -> My Tickets.
2. Look for Queue
3. Next to it is a dropdown box, click on the dropdown box
4. You can either search by typing or scrolling through the list, click on the Queue you want to assign it to
5. Click Update Ticket