Ticketing 2.0 Create a new Ticket
![](https://cdn.prod.website-files.com/63e25be3f4b49456411df88b/63e55183f4392e7cd5fb5414_Blogs_Page.webp)
To create a new ticket:
1. Click on the + above the Sort icon
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/64c81f5d35080e70966d8ef5_Screen%20Shot%202023-07-31%20at%202.53.40%20PM.webp)
2. A blank ticket will open in ticket reading pane
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/64c81f75f8e8baead39b92d7_Screen%20Shot%202023-07-31%20at%202.54.05%20PM.webp)
3. Enter the details like Subject, Description and add any attachments.
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/64c81f95f8e8baead39bb07c_Screen%20Shot%202023-07-31%20at%202.54.36%20PM.webp)
4. Select the appropriate Domain, Category, Subcategory and/or Queue (whichever fields are relevant for your setup) for the ticket topic
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/64c81fc772b7aa13e3792010_Screen%20Shot%202023-07-31%20at%202.55.08%20PM.webp)
5. Select the relevant Priority and Source
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/64c81fe1a669127c5b242dbe_Screen%20Shot%202023-07-31%20at%202.55.52%20PM.webp)
6. Only change the Requested For if different from Submitted By (click the blue icon of person with magnifying glass to search)
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/64c820063cae84530e09bdba_Screen%20Shot%202023-07-31%20at%202.56.29%20PM.webp)
- Click on Create
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/64c8202ed5f6d733990c4694_Screen%20Shot%202023-07-31%20at%202.57.10%20PM.webp)
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