Adding a new agent/support staff to ticketing module
Add a new agent/support staff to the ticketing module
Access level needed
The user has already accessed the virtual agent once and is available in User Management as a User with the role “Ticket agent”.
1. Elevate user access to be a ticketing agent by adding role Ticket agent from User Management.
2. Once complete you can add the agent to a queue
NOTE: tFor the agent to see the changes in access a user must logout and log back in.