Creating a Requester or Watcher Manually for a Ticket
![](https://cdn.prod.website-files.com/63e25be3f4b49456411df88b/63e55183f4392e7cd5fb5414_Blogs_Page.webp)
Users not in the ticketing system yet can be manually created and added as a Requester or Watcher.
1. Open the ticket that you want to update from the ticketing list by clicking on the ticket number.
Note: Ticketing list is the list of all tickets in your queues and can be accessed by Ticket Mgmt -> My Tickets or by Searching for the ticket number in the search field.
2. Scroll down to the Requester or Watcher section
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd5cc56a04902440880d_watcher.jpeg)
3. Clicker + Create User button
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd5cc56a04e0e340880c_watcher1.jpeg)
4. Enter the persons email, first name, last name and click Save
![](https://cdn.prod.website-files.com/63e3bd1943813b219ca26303/6405bd5cc56a04704740880b_2watcher1.jpeg)
5. Now select your created person from the dropdown list
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