Adding an Attachment to a Ticket in Ticket Management
1. Open the ticket that you want to update from the ticketing list by clicking on the ticket number.
Note: Ticketing list is the list of all tickets in your queues and can be accessed by Ticket Mgmt -> My Tickets.
2. Scroll down to the Attachment section (Right under Description)
3. Click Browse
4. Select the file to be added
Note: We suggest a note be added stating that file was attached
5. Click Update