General terminologies used in out of box ticket setup
- Submitted by: This is the creator of the ticket. This can be an end-user or a support staff depending on the setup in your organization.
- Requested For: This is the user for whom the ticket is created for. This can be the same or different from the user in Submitted by field.
- Assigned To: This is the support staff/agent to whom the ticket has been assigned. This is the user who works on the tickets.
- Attachment: This is a feature in our ticketing to support attaching images such as screenshot, errors etc.
NOTE: The above may vary depending on the customization of your ticketing model.
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